Appendix B. Configuration Options Reference

Table of Contents

Framework
Core
SecureMode
Frontend::DebugMode
ConfigLevel
ProductName
SystemID
FQDN
HttpType
ScriptAlias
AdminEmail
Organization
DefaultLanguage
DefaultUsedLanguages
DefaultTheme
DefaultTheme::HostBased
CheckMXRecord
CheckMXRecord::Nameserver
CheckEmailAddresses
CheckEmailValidAddress
CheckEmailInvalidAddress
CGILogPrefix
DemoSystem
SwitchToUser
NotificationSenderName
NotificationSenderEmail
System::Customer::Permission
LanguageDebug
Secure::DisableBanner
StandardResponse2QueueByCreating
Core::LinkObject
LinkObject::ViewMode
LinkObject::Type###Normal
LinkObject::Type###ParentChild
LinkObject::TypeGroup###0001
Core::Log
LogModule
LogModule::SysLog::Facility
LogModule::SysLog::LogSock
LogModule::SysLog::Charset
LogModule::LogFile
LogModule::LogFile::Date
Core::MIME-Viewer
MIME-Viewer###application/excel
MIME-Viewer###application/msword
MIME-Viewer###application/pdf
MIME-Viewer###text/xml
Core::MirrorDB
Core::MirrorDB::DSN
Core::MirrorDB::User
Core::MirrorDB::Password
Core::PDF
PDF
PDF::LogoFile
PDF::PageSize
PDF::MaxPages
PDF::TTFontFile###Proportional
PDF::TTFontFile###ProportionalBold
PDF::TTFontFile###ProportionalItalic
PDF::TTFontFile###ProportionalBoldItalic
PDF::TTFontFile###Monospaced
PDF::TTFontFile###MonospacedBold
PDF::TTFontFile###MonospacedItalic
PDF::TTFontFile###MonospacedBoldItalic
Core::Package
Package::FileUpload
Package::RepositoryRoot
Package::RepositoryList
Package::RepositoryAccessRegExp
Package::Timeout
Package::Proxy
Package::ShowFeatureAddons
Core::PerformanceLog
PerformanceLog
PerformanceLog::File
PerformanceLog::FileMax
Core::ReferenceData
ReferenceData::OwnCountryList
Core::SOAP
SOAP::User
SOAP::Password
SOAP::Keep-Alive
Core::Sendmail
SendmailModule
SendmailModule::CMD
SendmailModule::Host
SendmailModule::Port
SendmailModule::AuthUser
SendmailModule::AuthPassword
SendmailBcc
SendmailNotificationEnvelopeFrom
SendmailEncodingForce
Core::Session
SessionModule
SessionName
SessionCheckRemoteIP
SessionDeleteIfNotRemoteID
SessionMaxTime
SessionMaxIdleTime
SessionDeleteIfTimeToOld
SessionUseCookie
SessionUseCookieAfterBrowserClose
SessionCSRFProtection
SessionDir
SessionTable
SessionTableID
SessionTableValue
SessionSaveLoginPasswd
CustomerPanelSessionName
Core::SpellChecker
SpellChecker
SpellCheckerBin
SpellCheckerDictDefault
SpellCheckerIgnore
Core::Stats
Stats::StatsHook
Stats::StatsStartNumber
Stats::MaxXaxisAttributes
Core::Stats::Graph
Stats::Graph::t_margin
Stats::Graph::l_margin
Stats::Graph::b_margin
Stats::Graph::r_margin
Stats::Graph::bgclr
Stats::Graph::transparent
Stats::Graph::fgclr
Stats::Graph::boxclr
Stats::Graph::accentclr
Stats::Graph::legendclr
Stats::Graph::textclr
Stats::Graph::dclrs
Stats::Graph::line_width
Stats::Graph::legend_placement
Stats::Graph::legend_spacing
Stats::Graph::legend_marker_width
Stats::Graph::legend_marker_height
Core::Time
TimeInputFormat
TimeShowAlwaysLong
TimeZone
TimeZoneUser
TimeZoneUserBrowserAutoOffset
CalendarWeekDayStart
TimeVacationDays
TimeVacationDaysOneTime
TimeWorkingHours
TimeShowCompleteDescription
Core::Time::Calendar1
TimeZone::Calendar1Name
TimeZone::Calendar1
TimeVacationDays::Calendar1
TimeVacationDaysOneTime::Calendar1
TimeWorkingHours::Calendar1
Core::Time::Calendar2
TimeZone::Calendar2Name
TimeZone::Calendar2
TimeVacationDays::Calendar2
TimeVacationDaysOneTime::Calendar2
TimeWorkingHours::Calendar2
Core::Time::Calendar3
TimeZone::Calendar3Name
TimeZone::Calendar3
TimeVacationDays::Calendar3
TimeVacationDaysOneTime::Calendar3
TimeWorkingHours::Calendar3
Core::Time::Calendar4
TimeZone::Calendar4Name
TimeZone::Calendar4
TimeVacationDays::Calendar4
TimeVacationDaysOneTime::Calendar4
TimeWorkingHours::Calendar4
Core::Time::Calendar5
TimeZone::Calendar5Name
TimeZone::Calendar5
TimeVacationDays::Calendar5
TimeVacationDaysOneTime::Calendar5
TimeWorkingHours::Calendar5
Core::Time::Calendar6
TimeZone::Calendar6Name
TimeZone::Calendar6
TimeVacationDays::Calendar6
TimeVacationDaysOneTime::Calendar6
TimeWorkingHours::Calendar6
Core::Time::Calendar7
TimeZone::Calendar7Name
TimeZone::Calendar7
TimeVacationDays::Calendar7
TimeVacationDaysOneTime::Calendar7
TimeWorkingHours::Calendar7
Core::Time::Calendar8
TimeZone::Calendar8Name
TimeZone::Calendar8
TimeVacationDays::Calendar8
TimeVacationDaysOneTime::Calendar8
TimeWorkingHours::Calendar8
Core::Time::Calendar9
TimeZone::Calendar9Name
TimeZone::Calendar9
TimeVacationDays::Calendar9
TimeVacationDaysOneTime::Calendar9
TimeWorkingHours::Calendar9
Core::Web
Frontend::WebPath
Frontend::ImagePath
Frontend::CSSPath
Frontend::JavaScriptPath
Frontend::RichText
Frontend::RichTextPath
Frontend::RichTextWidth
Frontend::RichTextHeight
Frontend::RichText::DefaultCSS
DefaultViewNewLine
DefaultViewLines
Frontend::AnimationEnabled
AttachmentDownloadType
WebMaxFileUpload
WebUploadCacheModule
Frontend::Output::FilterText###AAAURL
Frontend::Themes
Frontend::Output::FilterText###OutputFilterTextAutoLink
Frontend::Output::OutputFilterTextAutoLink###CVE
Frontend::Output::OutputFilterTextAutoLink###Bugtraq
Frontend::Output::OutputFilterTextAutoLink###MSBulletins
Frontend::Output::OutputFilterTextAutoLink###Setting1
Frontend::Output::OutputFilterTextAutoLink###Setting2
Loader::Enabled::CSS
Loader::Enabled::JS
Loader::Agent::CommonCSS###000-Framework
Loader::Agent::CommonCSS::IE8###000-Framework
Loader::Agent::CommonJS###000-Framework
Loader::Customer::CommonCSS###000-Framework
Loader::Customer::CommonCSS::IE6###000-Framework
Loader::Customer::CommonCSS::IE7###000-Framework
Loader::Customer::CommonCSS::IE8###000-Framework
Loader::Customer::CommonJS###000-Framework
Loader::Agent::DefaultSelectedSkin
Loader::Customer::SelectedSkin::HostBased
Core::WebUserAgent
WebUserAgent::Timeout
WebUserAgent::Proxy
Crypt::PGP
PGP
PGP::Bin
PGP::Options
PGP::Key::Password
PGP::TrustedNetwork
PGP::Log
Crypt::SMIME
SMIME
SMIME::Bin
SMIME::CertPath
SMIME::PrivatePath
Frontend::Admin::AdminCustomerUser
AdminCustomerUser::RunInitialWildcardSearch
Frontend::Admin::ModuleRegistration
Frontend::Module###Admin
Frontend::Module###AdminInit
Frontend::Module###AdminUser
Frontend::Module###AdminGroup
Frontend::Module###AdminUserGroup
Frontend::Module###AdminCustomerUser
Frontend::Module###AdminCustomerCompany
Frontend::Module###AdminCustomerUserGroup
Frontend::Module###AdminCustomerUserService
Frontend::Module###AdminRole
Frontend::Module###AdminRoleUser
Frontend::Module###AdminRoleGroup
Frontend::Module###AdminSMIME
Frontend::Module###AdminPGP
Frontend::Module###AdminMailAccount
Frontend::Module###AdminPostMasterFilter
Frontend::Module###AdminEmail
Frontend::Module###AdminSession
Frontend::Module###AdminPerformanceLog
Frontend::Module###AdminLog
Frontend::Module###AdminSelectBox
Frontend::Module###AdminPackageManager
Frontend::Module###AdminGenericInterfaceDebugger
Frontend::Module###AdminGenericInterfaceWebservice
Frontend::Module###AdminGenericInterfaceTransportHTTPSOAP
Frontend::Module###AdminGenericInterfaceWebserviceHistory
Frontend::Module###AdminGenericInterfaceOperationDefault
Frontend::Module###AdminGenericInterfaceInvokerDefault
Frontend::Module###AdminGenericInterfaceMappingSimple
Frontend::Agent
AgentLogo
AgentLoginLogo
LoginURL
LogoutURL
PreApplicationModule###AgentInfo
InfoKey
InfoFile
LostPassword
ShowMotd
NotificationSubjectLostPasswordToken
NotificationBodyLostPasswordToken
NotificationSubjectLostPassword
NotificationBodyLostPassword
OpenMainMenuOnHover
Loader::Agent::Skin###000-default
Loader::Agent::Skin###001-ivory
Loader::Agent::Skin###001-slim
Loader::Agent::DefaultSelectedSkin::HostBased
Frontend::Agent::Dashboard
DashboardBackend###0000-ProductNotify
DashboardBackend###0400-UserOnline
DashboardBackend###0410-RSS
DashboardBackend###0200-Image
DashboardBackend###0210-MOTD
DashboardBackend###0300-IFrame
Frontend::Agent::LinkObject
Frontend::AgentLinkObject::WildcardSearch
Frontend::Agent::ModuleMetaHead
Frontend::HeaderMetaModule###100-Refresh
Frontend::Agent::ModuleNotify
Frontend::NotifyModule###200-UID-Check
Frontend::NotifyModule###300-ShowAgentOnline
Frontend::NotifyModule###400-ShowCustomerOnline
Frontend::NotifyModule###500-OutofOffice-Check
Frontend::NotifyModule###900-Generic
Frontend::Agent::ModuleRegistration
Frontend::Module###Logout
Frontend::Module###AgentDashboard
Frontend::Module###AgentPreferences
Frontend::Module###PictureUpload
Frontend::Module###AgentSpelling
Frontend::Module###SpellingInline
Frontend::Module###AgentBook
Frontend::Module###AgentLinkObject
Frontend::Module###AgentInfo
Frontend::Module###AgentSearch
CustomerFrontend::Module###SpellingInline
Frontend::Module###AgentHTMLReference
Frontend::Module###AgentStats
Frontend::Agent::NavBarModule
Frontend::NavBarModule###6-CustomerCompany
Frontend::Agent::Preferences
PreferencesTableValue
PreferencesTableUserID
PreferencesView
PreferencesGroups###Password
PreferencesGroups###SpellDict
PreferencesGroups###Comment
PreferencesGroups###Language
PreferencesGroups###Skin
PreferencesGroups###Theme
PreferencesGroups###OutOfOffice
PreferencesGroups###TimeZone
PreferencesGroups###CSVSeparator
Frontend::Agent::SearchRouter
Frontend::SearchDefault
Frontend::Agent::Stats
Stats::SearchPageShown
Stats::DefaultSelectedDynamicObject
Stats::DefaultSelectedPermissions
Stats::DefaultSelectedFormat
Stats::SearchLimit
Stats::Format
Stats::GraphSize
Stats::TimeType
Stats::ExchangeAxis
Stats::UseAgentElementInStats
Stats::CustomerIDAsMultiSelect
Frontend::Customer
CustomerHeadline
CustomerLogo
CustomerPanelUserID
CustomerGroupSupport
CustomerGroupAlwaysGroups
CustomerPanelLoginURL
CustomerPanelLogoutURL
Frontend::CustomerUser::Item###1-GoogleMaps
Frontend::CustomerUser::Item###2-Google
Frontend::CustomerUser::Item###2-LinkedIn
Frontend::CustomerUser::Item###3-XING
CustomerPanelPreApplicationModule###CustomerAccept
CustomerPanel::InfoKey
CustomerPanel::InfoFile
CustomerPanelLostPassword
CustomerPanelCreateAccount
CustomerPanelSubjectLostPasswordToken
CustomerPanelBodyLostPasswordToken
CustomerPanelSubjectLostPassword
CustomerPanelBodyLostPassword
CustomerPanelSubjectNewAccount
CustomerPanelBodyNewAccount
Loader::Customer::Skin###000-default
Loader::Customer::SelectedSkin
Frontend::Customer::Auth
Customer::AuthModule
Customer::AuthModule::DB::CryptType
Customer::AuthModule::DB::Table
Customer::AuthModule::DB::CustomerKey
Customer::AuthModule::DB::CustomerPassword
Customer::AuthModule::DB::DSN
Customer::AuthModule::DB::User
Customer::AuthModule::DB::Password
Customer::AuthModule::DB::Type
Customer::AuthModule::HTTPBasicAuth::Replace
Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
Customer::AuthModule::LDAP::Host
Customer::AuthModule::LDAP::BaseDN
Customer::AuthModule::LDAP::UID
Customer::AuthModule::LDAP::GroupDN
Customer::AuthModule::LDAP::AccessAttr
Customer::AuthModule::LDAP::UserAttr
Customer::AuthModule::LDAP::SearchUserDN
Customer::AuthModule::LDAP::SearchUserPw
Customer::AuthModule::LDAP::AlwaysFilter
Customer::AuthModule::LDAP::UserSuffix
Customer::AuthModule::LDAP::Params
Customer::AuthModule::LDAP::Die
Customer::AuthModule::Radius::Host
Customer::AuthModule::Radius::Password
Customer::AuthModule::Radius::Die
Frontend::Customer::ModuleMetaHead
CustomerFrontend::HeaderMetaModule###1-Refresh
Frontend::Customer::ModuleNotify
CustomerFrontend::NotifyModule###1-ShowAgentOnline
CustomerFrontend::NotifyModule###1-ShowCustomerOnline
Frontend::Customer::ModuleRegistration
CustomerFrontend::Module###Logout
CustomerFrontend::Module###CustomerPreferences
CustomerFrontend::Module###CustomerAccept
CustomerFrontend::Module###PictureUpload
Frontend::Customer::Preferences
PreferencesTable
PreferencesTableKey
CustomerPreferences
CustomerPreferencesView
CustomerPreferencesGroups###Password
CustomerPreferencesGroups###Language
CustomerPreferencesGroups###Theme
CustomerPreferencesGroups###TimeZone
CustomerPreferencesGroups###PGP
CustomerPreferencesGroups###SMIME
Frontend::Public
PublicFrontend::CommonParam###Action
Frontend::Public::ModuleRegistration
PublicFrontend::Module###PublicDefault
PublicFrontend::Module###PublicRepository
Ticket
Core
OTRSEscalationEvents::DecayTime
Core::FulltextSearch
Ticket::SearchIndexModule
Ticket::SearchIndex::Attribute
Ticket::EventModulePost###98-ArticleSearchIndex
Core::LinkObject
LinkObject::PossibleLink###0200
LinkObject::PossibleLink###0201
Core::PostMaster
PostmasterMaxEmails
PostMasterMaxEmailSize
PostMasterReconnectMessage
LoopProtectionModule
LoopProtectionLog
PostmasterAutoHTML2Text
PostmasterFollowUpSearchInReferences
PostmasterFollowUpSearchInBody
PostmasterFollowUpSearchInAttachment
PostmasterFollowUpSearchInRaw
PostmasterUserID
PostmasterDefaultQueue
PostmasterDefaultPriority
PostmasterDefaultState
PostmasterFollowUpState
PostmasterFollowUpStateClosed
PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner
PostmasterX-Header
PostMaster::PreFilterModule###1-Match
PostMaster::PreFilterModule###2-Match
PostMaster::PreFilterModule###3-NewTicketReject
PostMaster::PreFilterModule::NewTicketReject::Sender
PostMaster::PreFilterModule::NewTicketReject::Subject
PostMaster::PreFilterModule::NewTicketReject::Body
PostMaster::PreFilterModule###4-CMD
PostMaster::PreFilterModule###5-SpamAssassin
PostMaster::PreFilterModule###6-SpamAssassin
PostMaster::PreFilterModule###000-MatchDBSource
PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck
SendNoAutoResponseRegExp
Core::Stats
Stats::DynamicObjectRegistration###Ticket
Stats::DynamicObjectRegistration###TicketList
Stats::DynamicObjectRegistration###TicketAccountedTime
Stats::DynamicObjectRegistration###TicketSolutionResponseTime
Core::Ticket
Ticket::Hook
Ticket::HookDivider
Ticket::SubjectSize
Ticket::SubjectRe
Ticket::SubjectFwd
Ticket::SubjectFormat
Ticket::CustomQueue
Ticket::NewArticleIgnoreSystemSender
Ticket::ChangeOwnerToEveryone
Ticket::Responsible
Ticket::ResponsibleAutoSet
Ticket::Type
Ticket::Service
Ticket::Service::Default::UnknownCustomer
Ticket::ArchiveSystem
Ticket::CustomerArchiveSystem
Ticket::NumberGenerator
Ticket::NumberGenerator::MinCounterSize
Ticket::NumberGenerator::CheckSystemID
Ticket::CounterLog
Ticket::IndexModule
Ticket::StorageModule
ArticleDir
Ticket::EventModulePost###100-ArchiveRestore
Ticket::EventModulePost###110-AcceleratorUpdate
Ticket::EventModulePost###120-ForceOwnerResetOnMove
Ticket::EventModulePost###130-ForceStateChangeOnLock
Ticket::EventModulePost###140-ResponsibleAutoSet
Ticket::EventModulePost###150-TicketPendingTimeReset
Ticket::EventModulePost###500-NotificationEvent
Ticket::EventModulePost###900-EscalationIndex
Ticket::EventModulePost###900-EscalationStopEvents
Ticket::EventModulePost###910-ForceUnlockOnMove
Ticket::EventModulePost###920-TicketArticleNewMessageUpdate
Ticket::CustomModule###001-CustomModule
Ticket::ViewableSenderTypes
Ticket::ViewableLocks
Ticket::ViewableStateType
Ticket::UnlockStateType
Ticket::PendingNotificationOnlyToOwner
Ticket::PendingNotificationNotToResponsible
Ticket::PendingReminderStateType
Ticket::PendingAutoStateType
Ticket::StateAfterPending
System::Permission
Ticket::Permission###1-OwnerCheck
Ticket::Permission###2-ResponsibleCheck
Ticket::Permission###3-GroupCheck
Ticket::Permission###4-WatcherCheck
CustomerTicket::Permission###1-GroupCheck
CustomerTicket::Permission###2-CustomerUserIDCheck
CustomerTicket::Permission###3-CustomerIDCheck
Ticket::DefineEmailFrom
Ticket::DefineEmailFromSeparator
CustomerNotifyJustToRealCustomer
AgentSelfNotifyOnAction
Core::TicketACL
Ticket::Acl::Module###1-Ticket::Acl::Module
TicketACL::Default::Action
Core::TicketBulkAction
Ticket::Frontend::BulkFeature
Ticket::Frontend::BulkFeatureGroup
Core::TicketDynamicFieldDefault
Ticket::EventModulePost###TicketDynamicFieldDefault
Ticket::TicketDynamicFieldDefault###Element1
Ticket::TicketDynamicFieldDefault###Element2
Ticket::TicketDynamicFieldDefault###Element3
Ticket::TicketDynamicFieldDefault###Element4
Ticket::TicketDynamicFieldDefault###Element5
Ticket::TicketDynamicFieldDefault###Element6
Ticket::TicketDynamicFieldDefault###Element7
Ticket::TicketDynamicFieldDefault###Element8
Ticket::TicketDynamicFieldDefault###Element9
Ticket::TicketDynamicFieldDefault###Element10
Ticket::TicketDynamicFieldDefault###Element11
Ticket::TicketDynamicFieldDefault###Element12
Ticket::TicketDynamicFieldDefault###Element13
Ticket::TicketDynamicFieldDefault###Element14
Ticket::TicketDynamicFieldDefault###Element15
Ticket::TicketDynamicFieldDefault###Element16
Core::TicketWatcher
Ticket::Watcher
Ticket::WatcherGroup
Frontend::Admin::ModuleRegistration
Frontend::Module###AdminQueue
Frontend::Module###AdminResponse
Frontend::Module###AdminQueueResponses
Frontend::Module###AdminAutoResponse
Frontend::Module###AdminQueueAutoResponse
Frontend::Module###AdminAttachment
Frontend::Module###AdminResponseAttachment
Frontend::Module###AdminSalutation
Frontend::Module###AdminSignature
Frontend::Module###AdminSystemAddress
Frontend::Module###AdminNotification
Frontend::Module###AdminNotificationEvent
Frontend::Module###AdminService
Frontend::Module###AdminSLA
Frontend::Module###AdminType
Frontend::Module###AdminState
Frontend::Module###AdminPriority
Frontend::Module###AdminGenericAgent
Frontend::Agent
Ticket::Frontend::PendingDiffTime
Ticket::Frontend::ListType
Ticket::Frontend::TextAreaEmail
Ticket::Frontend::TextAreaNote
Ticket::Frontend::InformAgentMaxSize
Ticket::Frontend::InvolvedAgentMaxSize
Ticket::Frontend::CustomerInfoCompose
Ticket::Frontend::CustomerInfoComposeMaxSize
Ticket::Frontend::CustomerInfoZoom
Ticket::Frontend::CustomerInfoZoomMaxSize
Ticket::Frontend::AccountTime
Ticket::Frontend::TimeUnits
Ticket::Frontend::NeedAccountedTime
Ticket::Frontend::BulkAccountedTime
Ticket::Frontend::NeedSpellCheck
Ticket::Frontend::NewOwnerSelection
Ticket::Frontend::NewResponsibleSelection
Ticket::Frontend::NewQueueSelectionType
Ticket::Frontend::NewQueueSelectionString
Ticket::Frontend::NewQueueOwnSelection
Ticket::Frontend::ShowCustomerTickets
NewTicketInNewWindow::Enabled
CustomerDBLink
CustomerDBLinkTarget
Frontend::CommonObject###QueueObject
Frontend::CommonObject###TicketObject
Frontend::CommonParam###Action
Frontend::CommonParam###QueueID
Frontend::CommonParam###TicketID
Frontend::Agent::CustomerSearch
Ticket::Frontend::CustomerSearchAutoComplete###Active
Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength
Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay
Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed
Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth
Frontend::Agent::Dashboard
DashboardBackend###0100-TicketPendingReminder
DashboardBackend###0110-TicketEscalation
DashboardBackend###0120-TicketNew
DashboardBackend###0130-TicketOpen
DashboardBackend###0250-TicketStats
DashboardBackend###0260-TicketCalendar
Frontend::Agent::ModuleMetaHead
Frontend::HeaderMetaModule###2-TicketSearch
Frontend::Agent::ModuleNotify
Frontend::NotifyModule###5-Ticket::TicketEscalation
Frontend::Agent::ModuleRegistration
Frontend::Module###AgentTicketQueue
Frontend::Module###AgentTicketPhone
Frontend::Module###AgentTicketPhoneOutbound
Frontend::Module###AgentTicketPhoneInbound
Frontend::Module###AgentTicketEmail
Frontend::Module###AgentTicketSearch
Frontend::Module###AgentTicketLockedView
Frontend::Module###AgentTicketResponsibleView
Frontend::Module###AgentTicketWatchView
Frontend::Module###AgentCustomerSearch
Frontend::Module###AgentTicketStatusView
Frontend::Module###AgentTicketEscalationView
Frontend::Module###AgentZoom
Frontend::Module###AgentTicketZoom
Frontend::Module###AgentTicketAttachment
Frontend::Module###AgentTicketPlain
Frontend::Module###AgentTicketNote
Frontend::Module###AgentTicketMerge
Frontend::Module###AgentTicketPending
Frontend::Module###AgentTicketWatcher
Frontend::Module###AgentTicketPriority
Frontend::Module###AgentTicketLock
Frontend::Module###AgentTicketMove
Frontend::Module###AgentTicketHistory
Frontend::Module###AgentTicketOwner
Frontend::Module###AgentTicketResponsible
Frontend::Module###AgentTicketCompose
Frontend::Module###AgentTicketBounce
Frontend::Module###AgentTicketForward
Frontend::Module###AgentTicketCustomer
Frontend::Module###AgentTicketClose
Frontend::Module###AgentTicketFreeText
Frontend::Module###AgentTicketPrint
Frontend::Module###AgentTicketBulk
Frontend::Agent::Preferences
PreferencesGroups###NewTicketNotify
PreferencesGroups###FollowUpNotify
PreferencesGroups###LockTimeoutNotify
PreferencesGroups###MoveNotify
PreferencesGroups###WatcherNotify
PreferencesGroups###CustomQueue
PreferencesGroups###RefreshTime
PreferencesGroups###TicketOverviewSmallPageShown
PreferencesGroups###TicketOverviewMediumPageShown
PreferencesGroups###TicketOverviewPreviewPageShown
PreferencesGroups###CreateNextMask
Frontend::Agent::SearchRouter
Frontend::Search###Ticket
Frontend::Agent::Ticket::ArticleAttachmentModule
Ticket::Frontend::ArticleAttachmentModule###1-Download
Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer
Frontend::Agent::Ticket::ArticleComposeModule
Ticket::Frontend::ArticleComposeModule###1-SignEmail
Ticket::Frontend::ArticleComposeModule###2-CryptEmail
Frontend::Agent::Ticket::ArticleViewModule
Ticket::Frontend::ArticleViewModule###1-PGP
Ticket::Frontend::ArticleViewModule###1-SMIME
Frontend::Agent::Ticket::ArticleViewModulePre
Ticket::Frontend::ArticlePreViewModule###1-PGP
Ticket::Frontend::ArticlePreViewModule###1-SMIME
Frontend::Agent::Ticket::MenuModule
Ticket::Frontend::MenuModule###000-Back
Ticket::Frontend::MenuModule###100-Lock
Ticket::Frontend::MenuModule###200-History
Ticket::Frontend::MenuModule###210-Print
Ticket::Frontend::MenuModule###300-Priority
Ticket::Frontend::MenuModule###310-FreeText
Ticket::Frontend::MenuModule###320-Link
Ticket::Frontend::MenuModule###400-Owner
Ticket::Frontend::MenuModule###410-Responsible
Ticket::Frontend::MenuModule###420-Customer
Ticket::Frontend::MenuModule###420-Note
Ticket::Frontend::MenuModule###430-Merge
Ticket::Frontend::MenuModule###440-Pending
Ticket::Frontend::MenuModule###448-Watch
Ticket::Frontend::MenuModule###450-Close
Ticket::Frontend::MenuModule###460-Delete
Ticket::Frontend::MenuModule###470-Spam
Frontend::Agent::Ticket::MenuModulePre
Ticket::Frontend::PreMenuModule###100-Lock
Ticket::Frontend::PreMenuModule###200-Zoom
Ticket::Frontend::PreMenuModule###210-History
Ticket::Frontend::PreMenuModule###300-Priority
Ticket::Frontend::PreMenuModule###420-Note
Ticket::Frontend::PreMenuModule###440-Close
Ticket::Frontend::PreMenuModule###445-Move
Ticket::Frontend::PreMenuModule###450-Delete
Ticket::Frontend::PreMenuModule###460-Spam
Frontend::Agent::Ticket::ViewBounce
Ticket::Frontend::AgentTicketBounce###Permission
Ticket::Frontend::AgentTicketBounce###RequiredLock
Ticket::Frontend::AgentTicketBounce###StateDefault
Ticket::Frontend::AgentTicketBounce###StateType
Ticket::Frontend::BounceText
Frontend::Agent::Ticket::ViewBulk
Ticket::Frontend::AgentTicketBulk###RequiredLock
Ticket::Frontend::AgentTicketBulk###TicketType
Ticket::Frontend::AgentTicketBulk###Owner
Ticket::Frontend::AgentTicketBulk###Responsible
Ticket::Frontend::AgentTicketBulk###State
Ticket::Frontend::AgentTicketBulk###StateType
Ticket::Frontend::AgentTicketBulk###StateDefault
Ticket::Frontend::AgentTicketBulk###Priority
Ticket::Frontend::AgentTicketBulk###PriorityDefault
Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault
Ticket::Frontend::AgentTicketBulk###ArticleTypes
Frontend::Agent::Ticket::ViewClose
Ticket::Frontend::AgentTicketClose###Permission
Ticket::Frontend::AgentTicketClose###RequiredLock
Ticket::Frontend::AgentTicketClose###TicketType
Ticket::Frontend::AgentTicketClose###Service
Ticket::Frontend::AgentTicketClose###Owner
Ticket::Frontend::AgentTicketClose###OwnerMandatory
Ticket::Frontend::AgentTicketClose###Responsible
Ticket::Frontend::AgentTicketClose###State
Ticket::Frontend::AgentTicketClose###StateType
Ticket::Frontend::AgentTicketClose###StateDefault
Ticket::Frontend::AgentTicketClose###Note
Ticket::Frontend::AgentTicketClose###Subject
Ticket::Frontend::AgentTicketClose###Body
Ticket::Frontend::AgentTicketClose###InvolvedAgent
Ticket::Frontend::AgentTicketClose###InformAgent
Ticket::Frontend::AgentTicketClose###ArticleTypeDefault
Ticket::Frontend::AgentTicketClose###ArticleTypes
Ticket::Frontend::AgentTicketClose###Priority
Ticket::Frontend::AgentTicketClose###PriorityDefault
Ticket::Frontend::AgentTicketClose###Title
Ticket::Frontend::AgentTicketClose###HistoryType
Ticket::Frontend::AgentTicketClose###HistoryComment
Ticket::Frontend::AgentTicketClose###DynamicField
Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::AgentTicketCompose###Permission
Ticket::Frontend::AgentTicketCompose###RequiredLock
Ticket::Frontend::AgentTicketCompose###StateDefault
Ticket::Frontend::AgentTicketCompose###StateType
Ticket::Frontend::AgentTicketCompose###ArticleTypes
Ticket::Frontend::ResponseFormat
Ticket::Frontend::Quote
Ticket::Frontend::ComposeAddCustomerAddress
Ticket::Frontend::ComposeReplaceSenderAddress
Ticket::Frontend::ComposeExcludeCcRecipients
Ticket::Frontend::AgentTicketCompose###DynamicField
Frontend::Agent::Ticket::ViewCustomer
Ticket::Frontend::AgentTicketCustomer###Permission
Ticket::Frontend::AgentTicketCustomer###RequiredLock
Frontend::Agent::Ticket::ViewEmailNew
Ticket::Frontend::AgentTicketEmail###Priority
Ticket::Frontend::AgentTicketEmail###ArticleType
Ticket::Frontend::AgentTicketEmail###SenderType
Ticket::Frontend::AgentTicketEmail###Subject
Ticket::Frontend::AgentTicketEmail###Body
Ticket::Frontend::AgentTicketEmail###StateDefault
Ticket::Frontend::AgentTicketEmail###StateType
Ticket::Frontend::AgentTicketEmail###HistoryType
Ticket::Frontend::AgentTicketEmail###HistoryComment
Ticket::Frontend::AgentTicketEmail###DynamicField
Frontend::Agent::Ticket::ViewEscalation
Ticket::Frontend::AgentTicketEscalationView###TicketPermission
Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage
Ticket::Frontend::AgentTicketEscalationView###SortBy::Default
Ticket::Frontend::AgentTicketEscalationView###Order::Default
Frontend::Agent::Ticket::ViewForward
Ticket::Frontend::AgentTicketForward###Permission
Ticket::Frontend::AgentTicketForward###RequiredLock
Ticket::Frontend::AgentTicketForward###StateDefault
Ticket::Frontend::AgentTicketForward###StateType
Ticket::Frontend::AgentTicketForward###ArticleTypeDefault
Ticket::Frontend::AgentTicketForward###ArticleTypes
Ticket::Frontend::AgentTicketForward###DynamicField
Frontend::Agent::Ticket::ViewFreeText
Ticket::Frontend::AgentTicketFreeText###Permission
Ticket::Frontend::AgentTicketFreeText###RequiredLock
Ticket::Frontend::AgentTicketFreeText###TicketType
Ticket::Frontend::AgentTicketFreeText###Service
Ticket::Frontend::AgentTicketFreeText###Owner
Ticket::Frontend::AgentTicketFreeText###OwnerMandatory
Ticket::Frontend::AgentTicketFreeText###Responsible
Ticket::Frontend::AgentTicketFreeText###State
Ticket::Frontend::AgentTicketFreeText###StateType
Ticket::Frontend::AgentTicketFreeText###StateDefault
Ticket::Frontend::AgentTicketFreeText###Note
Ticket::Frontend::AgentTicketFreeText###Subject
Ticket::Frontend::AgentTicketFreeText###Body
Ticket::Frontend::AgentTicketFreeText###InvolvedAgent
Ticket::Frontend::AgentTicketFreeText###InformAgent
Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault
Ticket::Frontend::AgentTicketFreeText###ArticleTypes
Ticket::Frontend::AgentTicketFreeText###Priority
Ticket::Frontend::AgentTicketFreeText###PriorityDefault
Ticket::Frontend::AgentTicketFreeText###Title
Ticket::Frontend::AgentTicketFreeText###HistoryType
Ticket::Frontend::AgentTicketFreeText###HistoryComment
Ticket::Frontend::AgentTicketFreeText###DynamicField
Frontend::Agent::Ticket::ViewHistory
Ticket::Frontend::HistoryOrder
Frontend::Agent::Ticket::ViewMailbox
Ticket::Frontend::AgentTicketLockedView###SortBy::Default
Ticket::Frontend::AgentTicketLockedView###Order::Default
Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default
Ticket::Frontend::AgentTicketResponsibleView###Order::Default
Ticket::Frontend::AgentTicketWatchView###SortBy::Default
Ticket::Frontend::AgentTicketWatchView###Order::Default
Frontend::Agent::Ticket::ViewMerge
Ticket::Frontend::AgentTicketMerge###Permission
Ticket::Frontend::AgentTicketMerge###RequiredLock
Ticket::Frontend::MergeText
Ticket::Frontend::AutomaticMergeText
Frontend::Agent::Ticket::ViewMove
Ticket::Frontend::MoveType
Ticket::Frontend::AgentTicketMove###State
Ticket::DefaultNextMoveStateType
Ticket::Frontend::AgentTicketMove###Priority
Ticket::Frontend::AgentTicketMove###NextScreen
Ticket::Frontend::AgentTicketMove###Subject
Ticket::Frontend::AgentTicketMove###Body
Ticket::Frontend::AgentTicketMove###DynamicField
Frontend::Agent::Ticket::ViewNote
Ticket::Frontend::AgentTicketNote###Permission
Ticket::Frontend::AgentTicketNote###RequiredLock
Ticket::Frontend::AgentTicketNote###TicketType
Ticket::Frontend::AgentTicketNote###Service
Ticket::Frontend::AgentTicketNote###Owner
Ticket::Frontend::AgentTicketNote###OwnerMandatory
Ticket::Frontend::AgentTicketNote###Responsible
Ticket::Frontend::AgentTicketNote###State
Ticket::Frontend::AgentTicketNote###StateType
Ticket::Frontend::AgentTicketNote###StateDefault
Ticket::Frontend::AgentTicketNote###Note
Ticket::Frontend::AgentTicketNote###Subject
Ticket::Frontend::AgentTicketNote###Body
Ticket::Frontend::AgentTicketNote###InvolvedAgent
Ticket::Frontend::AgentTicketNote###InformAgent
Ticket::Frontend::AgentTicketNote###ArticleTypeDefault
Ticket::Frontend::AgentTicketNote###ArticleTypes
Ticket::Frontend::AgentTicketNote###Priority
Ticket::Frontend::AgentTicketNote###PriorityDefault
Ticket::Frontend::AgentTicketNote###Title
Ticket::Frontend::AgentTicketNote###HistoryType
Ticket::Frontend::AgentTicketNote###HistoryComment
Ticket::Frontend::AgentTicketNote###DynamicField
Frontend::Agent::Ticket::ViewOwner
Ticket::Frontend::AgentTicketOwner###Permission
Ticket::Frontend::AgentTicketOwner###RequiredLock
Ticket::Frontend::AgentTicketOwner###TicketType
Ticket::Frontend::AgentTicketOwner###Service
Ticket::Frontend::AgentTicketOwner###Owner
Ticket::Frontend::AgentTicketOwner###OwnerMandatory
Ticket::Frontend::AgentTicketOwner###Responsible
Ticket::Frontend::AgentTicketOwner###State
Ticket::Frontend::AgentTicketOwner###StateType
Ticket::Frontend::AgentTicketOwner###StateDefault
Ticket::Frontend::AgentTicketOwner###Note
Ticket::Frontend::AgentTicketOwner###Subject
Ticket::Frontend::AgentTicketOwner###Body
Ticket::Frontend::AgentTicketOwner###InvolvedAgent
Ticket::Frontend::AgentTicketOwner###InformAgent
Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault
Ticket::Frontend::AgentTicketOwner###ArticleTypes
Ticket::Frontend::AgentTicketOwner###Priority
Ticket::Frontend::AgentTicketOwner###PriorityDefault
Ticket::Frontend::AgentTicketOwner###Title
Ticket::Frontend::AgentTicketOwner###HistoryType
Ticket::Frontend::AgentTicketOwner###HistoryComment
Ticket::Frontend::AgentTicketOwner###DynamicField
Frontend::Agent::Ticket::ViewPending
Ticket::Frontend::AgentTicketPending###Permission
Ticket::Frontend::AgentTicketPending###RequiredLock
Ticket::Frontend::AgentTicketPending###TicketType
Ticket::Frontend::AgentTicketPending###Service
Ticket::Frontend::AgentTicketPending###Owner
Ticket::Frontend::AgentTicketPending###OwnerMandatory
Ticket::Frontend::AgentTicketPending###Responsible
Ticket::Frontend::AgentTicketPending###State
Ticket::Frontend::AgentTicketPending###StateType
Ticket::Frontend::AgentTicketPending###StateDefault
Ticket::Frontend::AgentTicketPending###Note
Ticket::Frontend::AgentTicketPending###Subject
Ticket::Frontend::AgentTicketPending###Body
Ticket::Frontend::AgentTicketPending###InvolvedAgent
Ticket::Frontend::AgentTicketPending###InformAgent
Ticket::Frontend::AgentTicketPending###ArticleTypeDefault
Ticket::Frontend::AgentTicketPending###ArticleTypes
Ticket::Frontend::AgentTicketPending###Priority
Ticket::Frontend::AgentTicketPending###PriorityDefault
Ticket::Frontend::AgentTicketPending###Title
Ticket::Frontend::AgentTicketPending###HistoryType
Ticket::Frontend::AgentTicketPending###HistoryComment
Ticket::Frontend::AgentTicketPending###DynamicField
Frontend::Agent::Ticket::ViewPhoneInbound
Ticket::Frontend::AgentTicketPhoneInbound###Permission
Ticket::Frontend::AgentTicketPhoneInbound###RequiredLock
Ticket::Frontend::AgentTicketPhoneInbound###ArticleType
Ticket::Frontend::AgentTicketPhoneInbound###SenderType
Ticket::Frontend::AgentTicketPhoneInbound###Subject
Ticket::Frontend::AgentTicketPhoneInbound###Body
Ticket::Frontend::AgentTicketPhoneInbound###State
Ticket::Frontend::AgentTicketPhoneInbound###StateType
Ticket::Frontend::AgentTicketPhoneInbound###HistoryType
Ticket::Frontend::AgentTicketPhoneInbound###HistoryComment
Ticket::Frontend::AgentTicketPhoneInbound###DynamicField
Frontend::Agent::Ticket::ViewPhoneNew
Ticket::Frontend::AgentTicketPhone###Priority
Ticket::Frontend::AgentTicketPhone###ArticleType
Ticket::Frontend::AgentTicketPhone###SenderType
Ticket::Frontend::AgentTicketPhone::AllowMultipleFrom
Ticket::Frontend::AgentTicketPhone###Subject
Ticket::Frontend::AgentTicketPhone###Body
Ticket::Frontend::AgentTicketPhone###StateDefault
Ticket::Frontend::AgentTicketPhone###StateType
Ticket::Frontend::AgentTicketPhone###HistoryType
Ticket::Frontend::AgentTicketPhone###HistoryComment
Ticket::Frontend::AgentTicketPhone###SplitLinkType
Ticket::Frontend::AgentTicketPhone###DynamicField
Frontend::Agent::Ticket::ViewPhoneOutbound
Ticket::Frontend::AgentTicketPhoneOutbound###Permission
Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock
Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
Ticket::Frontend::AgentTicketPhoneOutbound###Subject
Ticket::Frontend::AgentTicketPhoneOutbound###Body
Ticket::Frontend::AgentTicketPhoneOutbound###State
Ticket::Frontend::AgentTicketPhoneOutbound###StateType
Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType
Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment
Ticket::Frontend::AgentTicketPhoneOutbound###DynamicField
Frontend::Agent::Ticket::ViewPrint
Ticket::Frontend::AgentTicketPrint###DynamicField
Frontend::Agent::Ticket::ViewPriority
Ticket::Frontend::AgentTicketPriority###Permission
Ticket::Frontend::AgentTicketPriority###RequiredLock
Ticket::Frontend::AgentTicketPriority###TicketType
Ticket::Frontend::AgentTicketPriority###Service
Ticket::Frontend::AgentTicketPriority###Owner
Ticket::Frontend::AgentTicketPriority###OwnerMandatory
Ticket::Frontend::AgentTicketPriority###Responsible
Ticket::Frontend::AgentTicketPriority###State
Ticket::Frontend::AgentTicketPriority###StateType
Ticket::Frontend::AgentTicketPriority###StateDefault
Ticket::Frontend::AgentTicketPriority###Note
Ticket::Frontend::AgentTicketPriority###Subject
Ticket::Frontend::AgentTicketPriority###Body
Ticket::Frontend::AgentTicketPriority###InvolvedAgent
Ticket::Frontend::AgentTicketPriority###InformAgent
Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault
Ticket::Frontend::AgentTicketPriority###ArticleTypes
Ticket::Frontend::AgentTicketPriority###Priority
Ticket::Frontend::AgentTicketPriority###PriorityDefault
Ticket::Frontend::AgentTicketPriority###Title
Ticket::Frontend::AgentTicketPriority###HistoryType
Ticket::Frontend::AgentTicketPriority###HistoryComment
Ticket::Frontend::AgentTicketPriority###DynamicField
Frontend::Agent::Ticket::ViewQueue
Ticket::Frontend::AgentTicketQueue###StripEmptyLines
Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets
Ticket::Frontend::AgentTicketQueue###HighlightAge1
Ticket::Frontend::AgentTicketQueue###HighlightAge2
Ticket::Frontend::AgentTicketQueue###Blink
Ticket::Frontend::AgentTicketQueue###QueueSort
Ticket::Frontend::AgentTicketQueue###SortBy::Default
Ticket::Frontend::AgentTicketQueue###PreSort::ByPriority
Ticket::Frontend::AgentTicketQueue###Order::Default
Frontend::Agent::Ticket::ViewResponsible
Ticket::Frontend::AgentTicketResponsible###Permission
Ticket::Frontend::AgentTicketResponsible###RequiredLock
Ticket::Frontend::AgentTicketResponsible###TicketType
Ticket::Frontend::AgentTicketResponsible###Service
Ticket::Frontend::AgentTicketResponsible###Owner
Ticket::Frontend::AgentTicketResponsible###OwnerMandatory
Ticket::Frontend::AgentTicketResponsible###Responsible
Ticket::Frontend::AgentTicketResponsible###State
Ticket::Frontend::AgentTicketResponsible###StateType
Ticket::Frontend::AgentTicketResponsible###StateDefault
Ticket::Frontend::AgentTicketResponsible###Note
Ticket::Frontend::AgentTicketResponsible###Subject
Ticket::Frontend::AgentTicketResponsible###Body
Ticket::Frontend::AgentTicketResponsible###InvolvedAgent
Ticket::Frontend::AgentTicketResponsible###InformAgent
Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault
Ticket::Frontend::AgentTicketResponsible###ArticleTypes
Ticket::Frontend::AgentTicketResponsible###Priority
Ticket::Frontend::AgentTicketResponsible###PriorityDefault
Ticket::Frontend::AgentTicketResponsible###Title
Ticket::Frontend::AgentTicketResponsible###HistoryType
Ticket::Frontend::AgentTicketResponsible###HistoryComment
Ticket::Frontend::AgentTicketResponsible###DynamicField
Frontend::Agent::Ticket::ViewSearch
Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition
Ticket::Frontend::AgentTicketSearch###SearchLimit
Ticket::Frontend::AgentTicketSearch###SearchPageShown
Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines
Ticket::Frontend::AgentTicketSearch###SortBy::Default
Ticket::Frontend::AgentTicketSearch###Order::Default
Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree
Ticket::Frontend::AgentTicketSearch###SearchCSVData
Ticket::Frontend::AgentTicketSearch###ArticleCreateTime
Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext
Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber
Ticket::Frontend::AgentTicketSearch###Defaults###Title
Ticket::Frontend::AgentTicketSearch###Defaults###From
Ticket::Frontend::AgentTicketSearch###Defaults###To
Ticket::Frontend::AgentTicketSearch###Defaults###Cc
Ticket::Frontend::AgentTicketSearch###Defaults###Subject
Ticket::Frontend::AgentTicketSearch###Defaults###Body
Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID
Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin
Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs
Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs
Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint
Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot
Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint
Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot
Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint
Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot
Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint
Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot
Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive
Ticket::Frontend::CustomerTicketSearch###SearchArticleCSVTree
Ticket::Frontend::AgentTicketSearch###DynamicField
Ticket::Frontend::AgentTicketSearch###Defaults###DynamicField
Ticket::Frontend::AgentTicketSearch###SearchCSVDynamicField
Frontend::Agent::Ticket::ViewStatus
Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage
Ticket::Frontend::AgentTicketStatusView###SortBy::Default
Ticket::Frontend::AgentTicketStatusView###Order::Default
Frontend::Agent::Ticket::ViewZoom
Ticket::Frontend::PlainView
Ticket::Frontend::ZoomExpand
Ticket::Frontend::ZoomExpandSort
Ticket::ZoomAttachmentDisplayCount
Ticket::ZoomTimeDisplay
Ticket::UseArticleColors
Ticket::Frontend::TicketArticleFilter
Ticket::Frontend::HTMLArticleHeightDefault
Ticket::Frontend::HTMLArticleHeightMax
Ticket::Frontend::ZoomRichTextForce
Ticket::Frontend::AgentTicketZoom###DynamicField
Frontend::Agent::TicketOverview
Ticket::Frontend::Overview###Small
Ticket::Frontend::OverviewSmall###ColumnHeader
Ticket::Frontend::Overview###Medium
Ticket::Frontend::Overview###Preview
Ticket::Frontend::Overview::PreviewArticleSenderTypes
Ticket::Frontend::Overview::PreviewArticleTypeExpanded
Ticket::Frontend::OverviewSmall###DynamicField
Ticket::Frontend::OverviewMedium###DynamicField
Ticket::Frontend::OverviewPreview###DynamicField
Frontend::Agent::ToolBarModule
Frontend::ToolBarModule###1-Ticket::AgentTicketQueue
Frontend::ToolBarModule###2-Ticket::AgentTicketStatus
Frontend::ToolBarModule###3-Ticket::AgentTicketEscalation
Frontend::ToolBarModule###4-Ticket::AgentTicketPhone
Frontend::ToolBarModule###5-Ticket::AgentTicketEmail
Frontend::ToolBarModule###6-Ticket::TicketResponsible
Frontend::ToolBarModule###7-Ticket::TicketWatcher
Frontend::ToolBarModule###8-Ticket::TicketLocked
Frontend::ToolBarModule###9-Ticket::TicketSearchProfile
Frontend::ToolBarModule###10-Ticket::TicketSearchFulltext
Frontend::Customer
Ticket::Frontend::CustomerTicketOverviewSortable
Ticket::Frontend::CustomerTicketOverviewCustomEmptyText
Ticket::Frontend::CustomerTicketOverview###ColumnHeader
Frontend::CustomerUser::Item###15-OpenTickets
Frontend::CustomerUser::Item###16-OpenTicketsForCustomerUserLogin
Frontend::CustomerUser::Item###17-ClosedTickets
Frontend::CustomerUser::Item###18-ClosedTicketsForCustomerUserLogin
CustomerFrontend::CommonObject###QueueObject
CustomerFrontend::CommonObject###TicketObject
CustomerFrontend::CommonParam###Action
CustomerFrontend::CommonParam###TicketID
Frontend::Customer::ModuleMetaHead
CustomerFrontend::HeaderMetaModule###2-TicketSearch
Frontend::Customer::ModuleRegistration
CustomerFrontend::Module###CustomerTicketOverview
CustomerFrontend::Module###CustomerTicketMessage
CustomerFrontend::Module###CustomerTicketZoom
CustomerFrontend::Module###CustomerTicketPrint
CustomerFrontend::Module###CustomerTicketAttachment
CustomerFrontend::Module###CustomerTicketSearch
Frontend::Customer::Preferences
CustomerPreferencesGroups###ShownTickets
CustomerPreferencesGroups###RefreshTime
Frontend::Customer::Ticket::ViewNew
Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket
Ticket::Frontend::CustomerTicketMessage###Priority
Ticket::Frontend::CustomerTicketMessage###PriorityDefault
Ticket::Frontend::CustomerTicketMessage###Queue
Ticket::Frontend::CustomerTicketMessage###QueueDefault
Ticket::Frontend::CustomerTicketMessage###Service
Ticket::Frontend::CustomerTicketMessage###SLA
Ticket::Frontend::CustomerTicketMessage###StateDefault
Ticket::Frontend::CustomerTicketMessage###ArticleType
Ticket::Frontend::CustomerTicketMessage###SenderType
Ticket::Frontend::CustomerTicketMessage###HistoryType
Ticket::Frontend::CustomerTicketMessage###HistoryComment
CustomerPanelSelectionType
CustomerPanelSelectionString
CustomerPanelOwnSelection
CustomerPanel::NewTicketQueueSelectionModule
Ticket::Frontend::CustomerTicketMessage###DynamicField
Frontend::Customer::Ticket::ViewPrint
Ticket::Frontend::CustomerTicketPrint###DynamicField
Frontend::Customer::Ticket::ViewSearch
Ticket::CustomerTicketSearch::SearchLimit
Ticket::CustomerTicketSearch::SearchPageShown
Ticket::CustomerTicketSearch::SortBy::Default
Ticket::CustomerTicketSearch::Order::Default
Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition
Ticket::Frontend::CustomerTicketSearch###SearchCSVData
Ticket::Frontend::CustomerTicketSearch###DynamicField
Ticket::Frontend::CustomerTicketSearch###SearchOverviewDynamicField
Ticket::Frontend::CustomerTicketSearch###SearchCSVDynamicField
Frontend::Customer::Ticket::ViewZoom
Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp
Ticket::Frontend::CustomerTicketZoom###ArticleType
Ticket::Frontend::CustomerTicketZoom###SenderType
Ticket::Frontend::CustomerTicketZoom###HistoryType
Ticket::Frontend::CustomerTicketZoom###HistoryComment
Ticket::Frontend::CustomerTicketZoom###Priority
Ticket::Frontend::CustomerTicketZoom###PriorityDefault
Ticket::Frontend::CustomerTicketZoom###State
Ticket::Frontend::CustomerTicketZoom###StateDefault
Ticket::Frontend::CustomerTicketZoom###StateType
Ticket::Frontend::CustomerTicketZoom###AttributesView
Ticket::Frontend::CustomerTicketZoom###DynamicField
Frontend::Queue::Preferences
QueuePreferences###Comment2
Frontend::SLA::Preferences
SLAPreferences###Comment2
Frontend::Service::Preferences
ServicePreferences###Comment2

Framework

Core
SecureMode
Frontend::DebugMode
ConfigLevel
ProductName
SystemID
FQDN
HttpType
ScriptAlias
AdminEmail
Organization
DefaultLanguage
DefaultUsedLanguages
DefaultTheme
DefaultTheme::HostBased
CheckMXRecord
CheckMXRecord::Nameserver
CheckEmailAddresses
CheckEmailValidAddress
CheckEmailInvalidAddress
CGILogPrefix
DemoSystem
SwitchToUser
NotificationSenderName
NotificationSenderEmail
System::Customer::Permission
LanguageDebug
Secure::DisableBanner
StandardResponse2QueueByCreating
Core::LinkObject
LinkObject::ViewMode
LinkObject::Type###Normal
LinkObject::Type###ParentChild
LinkObject::TypeGroup###0001
Core::Log
LogModule
LogModule::SysLog::Facility
LogModule::SysLog::LogSock
LogModule::SysLog::Charset
LogModule::LogFile
LogModule::LogFile::Date
Core::MIME-Viewer
MIME-Viewer###application/excel
MIME-Viewer###application/msword
MIME-Viewer###application/pdf
MIME-Viewer###text/xml
Core::MirrorDB
Core::MirrorDB::DSN
Core::MirrorDB::User
Core::MirrorDB::Password
Core::PDF
PDF
PDF::LogoFile
PDF::PageSize
PDF::MaxPages
PDF::TTFontFile###Proportional
PDF::TTFontFile###ProportionalBold
PDF::TTFontFile###ProportionalItalic
PDF::TTFontFile###ProportionalBoldItalic
PDF::TTFontFile###Monospaced
PDF::TTFontFile###MonospacedBold
PDF::TTFontFile###MonospacedItalic
PDF::TTFontFile###MonospacedBoldItalic
Core::Package
Package::FileUpload
Package::RepositoryRoot
Package::RepositoryList
Package::RepositoryAccessRegExp
Package::Timeout
Package::Proxy
Package::ShowFeatureAddons
Core::PerformanceLog
PerformanceLog
PerformanceLog::File
PerformanceLog::FileMax
Core::ReferenceData
ReferenceData::OwnCountryList
Core::SOAP
SOAP::User
SOAP::Password
SOAP::Keep-Alive
Core::Sendmail
SendmailModule
SendmailModule::CMD
SendmailModule::Host
SendmailModule::Port
SendmailModule::AuthUser
SendmailModule::AuthPassword
SendmailBcc
SendmailNotificationEnvelopeFrom
SendmailEncodingForce
Core::Session
SessionModule
SessionName
SessionCheckRemoteIP
SessionDeleteIfNotRemoteID
SessionMaxTime
SessionMaxIdleTime
SessionDeleteIfTimeToOld
SessionUseCookie
SessionUseCookieAfterBrowserClose
SessionCSRFProtection
SessionDir
SessionTable
SessionTableID
SessionTableValue
SessionSaveLoginPasswd
CustomerPanelSessionName
Core::SpellChecker
SpellChecker
SpellCheckerBin
SpellCheckerDictDefault
SpellCheckerIgnore
Core::Stats
Stats::StatsHook
Stats::StatsStartNumber
Stats::MaxXaxisAttributes
Core::Stats::Graph
Stats::Graph::t_margin
Stats::Graph::l_margin
Stats::Graph::b_margin
Stats::Graph::r_margin
Stats::Graph::bgclr
Stats::Graph::transparent
Stats::Graph::fgclr
Stats::Graph::boxclr
Stats::Graph::accentclr
Stats::Graph::legendclr
Stats::Graph::textclr
Stats::Graph::dclrs
Stats::Graph::line_width
Stats::Graph::legend_placement
Stats::Graph::legend_spacing
Stats::Graph::legend_marker_width
Stats::Graph::legend_marker_height
Core::Time
TimeInputFormat
TimeShowAlwaysLong
TimeZone
TimeZoneUser
TimeZoneUserBrowserAutoOffset
CalendarWeekDayStart
TimeVacationDays
TimeVacationDaysOneTime
TimeWorkingHours
TimeShowCompleteDescription
Core::Time::Calendar1
TimeZone::Calendar1Name
TimeZone::Calendar1
TimeVacationDays::Calendar1
TimeVacationDaysOneTime::Calendar1
TimeWorkingHours::Calendar1
Core::Time::Calendar2
TimeZone::Calendar2Name
TimeZone::Calendar2
TimeVacationDays::Calendar2
TimeVacationDaysOneTime::Calendar2
TimeWorkingHours::Calendar2
Core::Time::Calendar3
TimeZone::Calendar3Name
TimeZone::Calendar3
TimeVacationDays::Calendar3
TimeVacationDaysOneTime::Calendar3
TimeWorkingHours::Calendar3
Core::Time::Calendar4
TimeZone::Calendar4Name
TimeZone::Calendar4
TimeVacationDays::Calendar4
TimeVacationDaysOneTime::Calendar4
TimeWorkingHours::Calendar4
Core::Time::Calendar5
TimeZone::Calendar5Name
TimeZone::Calendar5
TimeVacationDays::Calendar5
TimeVacationDaysOneTime::Calendar5
TimeWorkingHours::Calendar5
Core::Time::Calendar6
TimeZone::Calendar6Name
TimeZone::Calendar6
TimeVacationDays::Calendar6
TimeVacationDaysOneTime::Calendar6
TimeWorkingHours::Calendar6
Core::Time::Calendar7
TimeZone::Calendar7Name
TimeZone::Calendar7
TimeVacationDays::Calendar7
TimeVacationDaysOneTime::Calendar7
TimeWorkingHours::Calendar7
Core::Time::Calendar8
TimeZone::Calendar8Name
TimeZone::Calendar8
TimeVacationDays::Calendar8
TimeVacationDaysOneTime::Calendar8
TimeWorkingHours::Calendar8
Core::Time::Calendar9
TimeZone::Calendar9Name
TimeZone::Calendar9
TimeVacationDays::Calendar9
TimeVacationDaysOneTime::Calendar9
TimeWorkingHours::Calendar9
Core::Web
Frontend::WebPath
Frontend::ImagePath
Frontend::CSSPath
Frontend::JavaScriptPath
Frontend::RichText
Frontend::RichTextPath
Frontend::RichTextWidth
Frontend::RichTextHeight
Frontend::RichText::DefaultCSS
DefaultViewNewLine
DefaultViewLines
Frontend::AnimationEnabled
AttachmentDownloadType
WebMaxFileUpload
WebUploadCacheModule
Frontend::Output::FilterText###AAAURL
Frontend::Themes
Frontend::Output::FilterText###OutputFilterTextAutoLink
Frontend::Output::OutputFilterTextAutoLink###CVE
Frontend::Output::OutputFilterTextAutoLink###Bugtraq
Frontend::Output::OutputFilterTextAutoLink###MSBulletins
Frontend::Output::OutputFilterTextAutoLink###Setting1
Frontend::Output::OutputFilterTextAutoLink###Setting2
Loader::Enabled::CSS
Loader::Enabled::JS
Loader::Agent::CommonCSS###000-Framework
Loader::Agent::CommonCSS::IE8###000-Framework
Loader::Agent::CommonJS###000-Framework
Loader::Customer::CommonCSS###000-Framework
Loader::Customer::CommonCSS::IE6###000-Framework
Loader::Customer::CommonCSS::IE7###000-Framework
Loader::Customer::CommonCSS::IE8###000-Framework
Loader::Customer::CommonJS###000-Framework
Loader::Agent::DefaultSelectedSkin
Loader::Customer::SelectedSkin::HostBased
Core::WebUserAgent
WebUserAgent::Timeout
WebUserAgent::Proxy
Crypt::PGP
PGP
PGP::Bin
PGP::Options
PGP::Key::Password
PGP::TrustedNetwork
PGP::Log
Crypt::SMIME
SMIME
SMIME::Bin
SMIME::CertPath
SMIME::PrivatePath
Frontend::Admin::AdminCustomerUser
AdminCustomerUser::RunInitialWildcardSearch
Frontend::Admin::ModuleRegistration
Frontend::Module###Admin
Frontend::Module###AdminInit
Frontend::Module###AdminUser
Frontend::Module###AdminGroup
Frontend::Module###AdminUserGroup
Frontend::Module###AdminCustomerUser
Frontend::Module###AdminCustomerCompany
Frontend::Module###AdminCustomerUserGroup
Frontend::Module###AdminCustomerUserService
Frontend::Module###AdminRole
Frontend::Module###AdminRoleUser
Frontend::Module###AdminRoleGroup
Frontend::Module###AdminSMIME
Frontend::Module###AdminPGP
Frontend::Module###AdminMailAccount
Frontend::Module###AdminPostMasterFilter
Frontend::Module###AdminEmail
Frontend::Module###AdminSession
Frontend::Module###AdminPerformanceLog
Frontend::Module###AdminLog
Frontend::Module###AdminSelectBox
Frontend::Module###AdminPackageManager
Frontend::Module###AdminGenericInterfaceDebugger
Frontend::Module###AdminGenericInterfaceWebservice
Frontend::Module###AdminGenericInterfaceTransportHTTPSOAP
Frontend::Module###AdminGenericInterfaceWebserviceHistory
Frontend::Module###AdminGenericInterfaceOperationDefault
Frontend::Module###AdminGenericInterfaceInvokerDefault
Frontend::Module###AdminGenericInterfaceMappingSimple
Frontend::Agent
AgentLogo
AgentLoginLogo
LoginURL
LogoutURL
PreApplicationModule###AgentInfo
InfoKey
InfoFile
LostPassword
ShowMotd
NotificationSubjectLostPasswordToken
NotificationBodyLostPasswordToken
NotificationSubjectLostPassword
NotificationBodyLostPassword
OpenMainMenuOnHover
Loader::Agent::Skin###000-default
Loader::Agent::Skin###001-ivory
Loader::Agent::Skin###001-slim
Loader::Agent::DefaultSelectedSkin::HostBased
Frontend::Agent::Dashboard
DashboardBackend###0000-ProductNotify
DashboardBackend###0400-UserOnline
DashboardBackend###0410-RSS
DashboardBackend###0200-Image
DashboardBackend###0210-MOTD
DashboardBackend###0300-IFrame
Frontend::Agent::LinkObject
Frontend::AgentLinkObject::WildcardSearch
Frontend::Agent::ModuleMetaHead
Frontend::HeaderMetaModule###100-Refresh
Frontend::Agent::ModuleNotify
Frontend::NotifyModule###200-UID-Check
Frontend::NotifyModule###300-ShowAgentOnline
Frontend::NotifyModule###400-ShowCustomerOnline
Frontend::NotifyModule###500-OutofOffice-Check
Frontend::NotifyModule###900-Generic
Frontend::Agent::ModuleRegistration
Frontend::Module###Logout
Frontend::Module###AgentDashboard
Frontend::Module###AgentPreferences
Frontend::Module###PictureUpload
Frontend::Module###AgentSpelling
Frontend::Module###SpellingInline
Frontend::Module###AgentBook
Frontend::Module###AgentLinkObject
Frontend::Module###AgentInfo
Frontend::Module###AgentSearch
CustomerFrontend::Module###SpellingInline
Frontend::Module###AgentHTMLReference
Frontend::Module###AgentStats
Frontend::Agent::NavBarModule
Frontend::NavBarModule###6-CustomerCompany
Frontend::Agent::Preferences
PreferencesTableValue
PreferencesTableUserID
PreferencesView
PreferencesGroups###Password
PreferencesGroups###SpellDict
PreferencesGroups###Comment
PreferencesGroups###Language
PreferencesGroups###Skin
PreferencesGroups###Theme
PreferencesGroups###OutOfOffice
PreferencesGroups###TimeZone
PreferencesGroups###CSVSeparator
Frontend::Agent::SearchRouter
Frontend::SearchDefault
Frontend::Agent::Stats
Stats::SearchPageShown
Stats::DefaultSelectedDynamicObject
Stats::DefaultSelectedPermissions
Stats::DefaultSelectedFormat
Stats::SearchLimit
Stats::Format
Stats::GraphSize
Stats::TimeType
Stats::ExchangeAxis
Stats::UseAgentElementInStats
Stats::CustomerIDAsMultiSelect
Frontend::Customer
CustomerHeadline
CustomerLogo
CustomerPanelUserID
CustomerGroupSupport
CustomerGroupAlwaysGroups
CustomerPanelLoginURL
CustomerPanelLogoutURL
Frontend::CustomerUser::Item###1-GoogleMaps
Frontend::CustomerUser::Item###2-Google
Frontend::CustomerUser::Item###2-LinkedIn
Frontend::CustomerUser::Item###3-XING
CustomerPanelPreApplicationModule###CustomerAccept
CustomerPanel::InfoKey
CustomerPanel::InfoFile
CustomerPanelLostPassword
CustomerPanelCreateAccount
CustomerPanelSubjectLostPasswordToken
CustomerPanelBodyLostPasswordToken
CustomerPanelSubjectLostPassword
CustomerPanelBodyLostPassword
CustomerPanelSubjectNewAccount
CustomerPanelBodyNewAccount
Loader::Customer::Skin###000-default
Loader::Customer::SelectedSkin
Frontend::Customer::Auth
Customer::AuthModule
Customer::AuthModule::DB::CryptType
Customer::AuthModule::DB::Table
Customer::AuthModule::DB::CustomerKey
Customer::AuthModule::DB::CustomerPassword
Customer::AuthModule::DB::DSN
Customer::AuthModule::DB::User
Customer::AuthModule::DB::Password
Customer::AuthModule::DB::Type
Customer::AuthModule::HTTPBasicAuth::Replace
Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp
Customer::AuthModule::LDAP::Host
Customer::AuthModule::LDAP::BaseDN
Customer::AuthModule::LDAP::UID
Customer::AuthModule::LDAP::GroupDN
Customer::AuthModule::LDAP::AccessAttr
Customer::AuthModule::LDAP::UserAttr
Customer::AuthModule::LDAP::SearchUserDN
Customer::AuthModule::LDAP::SearchUserPw
Customer::AuthModule::LDAP::AlwaysFilter
Customer::AuthModule::LDAP::UserSuffix
Customer::AuthModule::LDAP::Params
Customer::AuthModule::LDAP::Die
Customer::AuthModule::Radius::Host
Customer::AuthModule::Radius::Password
Customer::AuthModule::Radius::Die
Frontend::Customer::ModuleMetaHead
CustomerFrontend::HeaderMetaModule###1-Refresh
Frontend::Customer::ModuleNotify
CustomerFrontend::NotifyModule###1-ShowAgentOnline
CustomerFrontend::NotifyModule###1-ShowCustomerOnline
Frontend::Customer::ModuleRegistration
CustomerFrontend::Module###Logout
CustomerFrontend::Module###CustomerPreferences
CustomerFrontend::Module###CustomerAccept
CustomerFrontend::Module###PictureUpload
Frontend::Customer::Preferences
PreferencesTable
PreferencesTableKey
CustomerPreferences
CustomerPreferencesView
CustomerPreferencesGroups###Password
CustomerPreferencesGroups###Language
CustomerPreferencesGroups###Theme
CustomerPreferencesGroups###TimeZone
CustomerPreferencesGroups###PGP
CustomerPreferencesGroups###SMIME
Frontend::Public
PublicFrontend::CommonParam###Action
Frontend::Public::ModuleRegistration
PublicFrontend::Module###PublicDefault
PublicFrontend::Module###PublicRepository

Core

SecureMode

DescriptionValue
Description:Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'SecureMode'} =  '0';

Frontend::DebugMode

DescriptionValue
Description:Enables or disable the debug mode over frontend interface.
Group:Framework
SubGroup:Core
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::DebugMode'} =  '0';

ConfigLevel

DescriptionValue
Description:Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'ConfigLevel'} =  '100';

ProductName

DescriptionValue
Description:Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'ProductName'} =  'OTRS';

SystemID

DescriptionValue
Description:Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'SystemID'} =  '10';

FQDN

DescriptionValue
Description:Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'FQDN'} =  'yourhost.example.com';

HttpType

DescriptionValue
Description:Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'HttpType'} =  'http';

ScriptAlias

DescriptionValue
Description:Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'ScriptAlias'} =  'otrs/';

AdminEmail

DescriptionValue
Description:Defines the system administrator's email address. It will be displayed in the error screens of the application.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'AdminEmail'} =  'admin@example.com';

Organization

DescriptionValue
Description:Company name for the customer web interface. Will also be included in emails as an X-Header.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'Organization'} =  'Example Company';

DefaultLanguage

DescriptionValue
Description:Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'DefaultLanguage'} =  'en';

DefaultUsedLanguages

DescriptionValue
Description:Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'DefaultUsedLanguages'} =  {
  'ar_SA' => 'Arabic (Saudi Arabia)',
  'bg' => 'Bulgarian (Български)',
  'ca' => 'Català',
  'cs' => 'Czech (Česky)',
  'da' => 'Dansk',
  'de' => 'Deutsch',
  'el' => 'Greek (Ελληνικά)',
  'en' => 'English (United States)',
  'en_CA' => 'English (Canada)',
  'en_GB' => 'English (United Kingdom)',
  'es' => 'Español',
  'es_CO' => 'Español (Colombia)',
  'es_MX' => 'Español (México)',
  'et' => 'Eesti',
  'fa' => 'Persian (فارسى)',
  'fi' => 'Suomi',
  'fr' => 'Français',
  'hi' => 'Hindi',
  'hr' => 'Hrvatski',
  'hu' => 'Magyar',
  'it' => 'Italiano',
  'ja' => 'Japanese (日本&#x8a9e)',
  'lt' => "Lietuvi\x{173} kalba",
  'lv' => 'Latvijas',
  'ms' => 'Malay',
  'nb_NO' => 'Norsk bokmål',
  'nl' => 'Nederlands',
  'pl' => 'Polski',
  'pt' => 'Português',
  'pt_BR' => 'Português Brasileiro',
  'ru' => 'Russian (Русский)',
  'sk_SK' => 'Slovak (Slovenčina)',
  'sl' => "Slovenian (Sloven\x{161}\x{10d}ina)",
  'sr_Cyrl' => "Serbian Cyrillic (\x{441}\x{440}\x{43f}\x{441}\x{43a}\x{438})",
  'sr_Latn' => 'Serbian Latin (Srpski)',
  'sv' => 'Svenska',
  'tr' => 'Türkçe',
  'uk' => 'Ukrainian (Українська)',
  'vi_VN' => 'Vietnam (ViɆt Nam)',
  'zh_CN' => 'Chinese (Sim.) (简体中文)',
  'zh_TW' => 'Chinese (Tradi.) (正體中文)'
};

DefaultTheme

DescriptionValue
Description:Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'DefaultTheme'} =  'Standard';

DefaultTheme::HostBased

DescriptionValue
Description:It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'DefaultTheme::HostBased'} =  {
  'host1\\.example\\.com' => 'SomeTheme1',
  'host2\\.example\\.com' => 'SomeTheme2'
};

CheckMXRecord

DescriptionValue
Description:Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'CheckMXRecord'} =  '1';

CheckMXRecord::Nameserver

DescriptionValue
Description:Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'CheckMXRecord::Nameserver'} =  'ns.example.com';

CheckEmailAddresses

DescriptionValue
Description:Makes the application check the syntax of email addresses.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'CheckEmailAddresses'} =  '1';

CheckEmailValidAddress

DescriptionValue
Description:Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren't syntactically valid, but are necessary for the system (i.e. "root@localhost").
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'CheckEmailValidAddress'} =  '^(root@localhost|admin@localhost)$';

CheckEmailInvalidAddress

DescriptionValue
Description:Defines a regular expression that filters all email addresses that should not be used in the application.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'CheckEmailInvalidAddress'} =  '@(example)\\.(..|...)$';

CGILogPrefix

DescriptionValue
Description:Specifies the text that should appear in the log file to denote a CGI script entry.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'CGILogPrefix'} =  'OTRS-CGI';

DemoSystem

DescriptionValue
Description:Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'DemoSystem'} =  '0';

SwitchToUser

DescriptionValue
Description:Allows the administrators to login as other users, via the users administration panel.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'SwitchToUser'} =  '0';

NotificationSenderName

DescriptionValue
Description:Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationSenderName'} =  'OTRS Notification Master';

NotificationSenderEmail

DescriptionValue
Description:Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationSenderEmail'} =  'otrs@<OTRS_CONFIG_FQDN>';

System::Customer::Permission

DescriptionValue
Description:Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.
Group:Framework
SubGroup:Core
Valid:1
Required:1
Config-Setting:
 $Self->{'System::Customer::Permission'} =  [
  'ro',
  'rw'
];

LanguageDebug

DescriptionValue
Description:Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'LanguageDebug'} =  '0';

Secure::DisableBanner

DescriptionValue
Description:If enabled, the OTRS version tag will be removed from the HTTP headers.
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'Secure::DisableBanner'} =  '0';

StandardResponse2QueueByCreating

DescriptionValue
Description:List of default StandardResponses which are assigned automatically to new Queues upon creation.
Group:Framework
SubGroup:Core
Valid:0
Required:0
Config-Setting:
 $Self->{'StandardResponse2QueueByCreating'} =  [
  ''
];

Core::LinkObject

LinkObject::ViewMode

DescriptionValue
Description:Determines the way the linked objects are displayed in each zoom mask.
Group:Framework
SubGroup:Core::LinkObject
Valid:1
Required:1
Config-Setting:
 $Self->{'LinkObject::ViewMode'} =  'Simple';

LinkObject::Type###Normal

DescriptionValue
Description:Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group:Framework
SubGroup:Core::LinkObject
Valid:1
Required:1
Config-Setting:
 $Self->{'LinkObject::Type'}->{'Normal'} =  {
  'SourceName' => 'Normal',
  'TargetName' => 'Normal'
};

LinkObject::Type###ParentChild

DescriptionValue
Description:Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Group:Framework
SubGroup:Core::LinkObject
Valid:1
Required:1
Config-Setting:
 $Self->{'LinkObject::Type'}->{'ParentChild'} =  {
  'SourceName' => 'Parent',
  'TargetName' => 'Child'
};

LinkObject::TypeGroup###0001

DescriptionValue
Description:Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
Group:Framework
SubGroup:Core::LinkObject
Valid:1
Required:0
Config-Setting:
 $Self->{'LinkObject::TypeGroup'}->{'0001'} =  [
  'Normal',
  'ParentChild'
];

Core::Log

LogModule

DescriptionValue
Description:Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule'} =  'Kernel::System::Log::SysLog';

LogModule::SysLog::Facility

DescriptionValue
Description:If "SysLog" was selected for LogModule, a special log facility can be specified.
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule::SysLog::Facility'} =  'user';

LogModule::SysLog::LogSock

DescriptionValue
Description:If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use 'stream').
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule::SysLog::LogSock'} =  'unix';

LogModule::SysLog::Charset

DescriptionValue
Description:If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule::SysLog::Charset'} =  'utf-8';

LogModule::LogFile

DescriptionValue
Description:If "file" was selected for LogModule, a logfile must be specified. If the file doesn't exist, it will be created by the system.
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule::LogFile'} =  '/tmp/otrs.log';

LogModule::LogFile::Date

DescriptionValue
Description:Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
Group:Framework
SubGroup:Core::Log
Valid:1
Required:1
Config-Setting:
 $Self->{'LogModule::LogFile::Date'} =  '0';

Core::MIME-Viewer

MIME-Viewer###application/excel

DescriptionValue
Description:Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.
Group:Framework
SubGroup:Core::MIME-Viewer
Valid:0
Required:0
Config-Setting:
 $Self->{'MIME-Viewer'}->{'application/excel'} =  'xlhtml';

MIME-Viewer###application/msword

DescriptionValue
Description:Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.
Group:Framework
SubGroup:Core::MIME-Viewer
Valid:0
Required:0
Config-Setting:
 $Self->{'MIME-Viewer'}->{'application/msword'} =  'wvWare';

MIME-Viewer###application/pdf

DescriptionValue
Description:Specifies the path to the converter that allows the view of PDF documents, in the web interface.
Group:Framework
SubGroup:Core::MIME-Viewer
Valid:0
Required:0
Config-Setting:
 $Self->{'MIME-Viewer'}->{'application/pdf'} =  'pdftohtml -stdout -i';

MIME-Viewer###text/xml

DescriptionValue
Description:Specifies the path to the converter that allows the view of XML files, in the web interface.
Group:Framework
SubGroup:Core::MIME-Viewer
Valid:0
Required:0
Config-Setting:
 $Self->{'MIME-Viewer'}->{'text/xml'} =  '<OTRS_CONFIG_Home>/scripts/tools/xml2html.pl';

Core::MirrorDB

Core::MirrorDB::DSN

DescriptionValue
Description:If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.
Group:Framework
SubGroup:Core::MirrorDB
Valid:0
Required:0
Config-Setting:
 $Self->{'Core::MirrorDB::DSN'} =  'DBI:mysql:database=mirrordb;host=mirrordbhost';

Core::MirrorDB::User

DescriptionValue
Description:If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.
Group:Framework
SubGroup:Core::MirrorDB
Valid:0
Required:0
Config-Setting:
 $Self->{'Core::MirrorDB::User'} =  'some_user';

Core::MirrorDB::Password

DescriptionValue
Description:If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.
Group:Framework
SubGroup:Core::MirrorDB
Valid:0
Required:0
Config-Setting:
 $Self->{'Core::MirrorDB::Password'} =  'some_password';

Core::PDF

PDF

DescriptionValue
Description:Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF'} =  '1';

PDF::LogoFile

DescriptionValue
Description:Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::LogoFile'} =  '<OTRS_CONFIG_Home>/var/logo-otrs.png';

PDF::PageSize

DescriptionValue
Description:Defines the standard size of PDF pages.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::PageSize'} =  'a4';

PDF::MaxPages

DescriptionValue
Description:Defines the maximum number of pages per PDF file.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::MaxPages'} =  '100';

PDF::TTFontFile###Proportional

DescriptionValue
Description:Defines the path and TTF-File to handle proportional font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'Proportional'} =  'DejaVuSans.ttf';

PDF::TTFontFile###ProportionalBold

DescriptionValue
Description:Defines the path and TTF-File to handle bold proportional font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'ProportionalBold'} =  'DejaVuSans-Bold.ttf';

PDF::TTFontFile###ProportionalItalic

DescriptionValue
Description:Defines the path and TTF-File to handle italic proportional font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:0
Required:0
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'ProportionalItalic'} =  'DejaVuSans-Oblique.ttf';

PDF::TTFontFile###ProportionalBoldItalic

DescriptionValue
Description:Defines the path and TTF-File to handle bold italic proportional font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'ProportionalBoldItalic'} =  'DejaVuSans-BoldOblique.ttf';

PDF::TTFontFile###Monospaced

DescriptionValue
Description:Defines the path and TTF-File to handle monospaced font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:1
Required:1
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'Monospaced'} =  'DejaVuSansMono.ttf';

PDF::TTFontFile###MonospacedBold

DescriptionValue
Description:Defines the path and TTF-File to handle bold monospaced font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:0
Required:0
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'MonospacedBold'} =  'DejaVuSansMono-Bold.ttf';

PDF::TTFontFile###MonospacedItalic

DescriptionValue
Description:Defines the path and TTF-File to handle italic monospaced font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:0
Required:0
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'MonospacedItalic'} =  'DejaVuSansMono-Oblique.ttf';

PDF::TTFontFile###MonospacedBoldItalic

DescriptionValue
Description:Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.
Group:Framework
SubGroup:Core::PDF
Valid:0
Required:0
Config-Setting:
 $Self->{'PDF::TTFontFile'}->{'MonospacedBoldItalic'} =  'DejaVuSansMono-BoldOblique.ttf';

Core::Package

Package::FileUpload

DescriptionValue
Description:Enables file upload in the package manager frontend.
Group:Framework
SubGroup:Core::Package
Valid:1
Required:1
Config-Setting:
 $Self->{'Package::FileUpload'} =  '1';

Package::RepositoryRoot

DescriptionValue
Description:Defines the location to get online repository list for additional packages. The first available result will be used.
Group:Framework
SubGroup:Core::Package
Valid:1
Required:0
Config-Setting:
 $Self->{'Package::RepositoryRoot'} =  [
  'http://ftp.otrs.org/pub/otrs/misc/packages/repository.xml',
  'http://otrs.org/repository.xml'
];

Package::RepositoryList

DescriptionValue
Description:Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".
Group:Framework
SubGroup:Core::Package
Valid:0
Required:0
Config-Setting:
 $Self->{'Package::RepositoryList'} =  {
  'ftp://ftp.example.com/pub/otrs/misc/packages/' => '[Example] ftp://ftp.example.com/'
};

Package::RepositoryAccessRegExp

DescriptionValue
Description:Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.
Group:Framework
SubGroup:Core::Package
Valid:0
Required:0
Config-Setting:
 $Self->{'Package::RepositoryAccessRegExp'} =  '127\\.0\\.0\\.1';

Package::Timeout

DescriptionValue
Description:Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".
Group:Framework
SubGroup:Core::Package
Valid:1
Required:1
Config-Setting:
 $Self->{'Package::Timeout'} =  '15';

Package::Proxy

DescriptionValue
Description:Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".
Group:Framework
SubGroup:Core::Package
Valid:0
Required:0
Config-Setting:
 $Self->{'Package::Proxy'} =  'http://proxy.sn.no:8001/';

Package::ShowFeatureAddons

DescriptionValue
Description:Toggles display of OTRS FeatureAddons list in PackageManager.
Group:Framework
SubGroup:Core::Package
Valid:1
Required:0
Config-Setting:
 $Self->{'Package::ShowFeatureAddons'} =  '1';

Core::PerformanceLog

PerformanceLog

DescriptionValue
Description:Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
Group:Framework
SubGroup:Core::PerformanceLog
Valid:1
Required:0
Config-Setting:
 $Self->{'PerformanceLog'} =  '0';

PerformanceLog::File

DescriptionValue
Description:Specifies the path of the file for the performance log.
Group:Framework
SubGroup:Core::PerformanceLog
Valid:1
Required:1
Config-Setting:
 $Self->{'PerformanceLog::File'} =  '<OTRS_CONFIG_Home>/var/log/Performance.log';

PerformanceLog::FileMax

DescriptionValue
Description:Defines the maximum size (in MB) of the log file.
Group:Framework
SubGroup:Core::PerformanceLog
Valid:1
Required:1
Config-Setting:
 $Self->{'PerformanceLog::FileMax'} =  '25';

Core::ReferenceData

ReferenceData::OwnCountryList

DescriptionValue
Description:This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.
Group:Framework
SubGroup:Core::ReferenceData
Valid:0
Required:0
Config-Setting:
 $Self->{'ReferenceData::OwnCountryList'} =  {
  'AT' => 'Austria',
  'CH' => 'Switzerland',
  'DE' => 'Germany'
};

Core::SOAP

SOAP::User

DescriptionValue
Description:Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group:Framework
SubGroup:Core::SOAP
Valid:0
Required:0
Config-Setting:
 $Self->{'SOAP::User'} =  'some_user';

SOAP::Password

DescriptionValue
Description:Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
Group:Framework
SubGroup:Core::SOAP
Valid:0
Required:0
Config-Setting:
 $Self->{'SOAP::Password'} =  'some_pass';

SOAP::Keep-Alive

DescriptionValue
Description:Enable keep-alive connection header for SOAP responses.
Group:Framework
SubGroup:Core::SOAP
Valid:1
Required:1
Config-Setting:
 $Self->{'SOAP::Keep-Alive'} =  '0';

Core::Sendmail

SendmailModule

DescriptionValue
Description:Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn't send emails and it is useful for test systems.
Group:Framework
SubGroup:Core::Sendmail
Valid:1
Required:1
Config-Setting:
 $Self->{'SendmailModule'} =  'Kernel::System::Email::Sendmail';

SendmailModule::CMD

DescriptionValue
Description:If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.
Group:Framework
SubGroup:Core::Sendmail
Valid:1
Required:1
Config-Setting:
 $Self->{'SendmailModule::CMD'} =  '/usr/sbin/sendmail -i -f';

SendmailModule::Host

DescriptionValue
Description:If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.
Group:Framework
SubGroup:Core::Sendmail
Valid:1
Required:1
Config-Setting:
 $Self->{'SendmailModule::Host'} =  'mail.example.com';

SendmailModule::Port

DescriptionValue
Description:If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailModule::Port'} =  '25';

SendmailModule::AuthUser

DescriptionValue
Description:If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailModule::AuthUser'} =  'MailserverLogin';

SendmailModule::AuthPassword

DescriptionValue
Description:If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailModule::AuthPassword'} =  'MailserverPassword';

SendmailBcc

DescriptionValue
Description:Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
Group:Framework
SubGroup:Core::Sendmail
Valid:1
Required:0
Config-Setting:
 $Self->{'SendmailBcc'} =  '';

SendmailNotificationEnvelopeFrom

DescriptionValue
Description:If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty.
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailNotificationEnvelopeFrom'} =  '';

SendmailEncodingForce

DescriptionValue
Description:Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).
Group:Framework
SubGroup:Core::Sendmail
Valid:0
Required:0
Config-Setting:
 $Self->{'SendmailEncodingForce'} =  'base64';

Core::Session

SessionModule

DescriptionValue
Description:Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionModule'} =  'Kernel::System::AuthSession::DB';

SessionName

DescriptionValue
Description:Defines the name of the session key. E.g. Session, SessionID or OTRS.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionName'} =  'Session';

SessionCheckRemoteIP

DescriptionValue
Description:Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionCheckRemoteIP'} =  '1';

SessionDeleteIfNotRemoteID

DescriptionValue
Description:Deletes a session if the session id is used with an invalid remote IP address.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionDeleteIfNotRemoteID'} =  '1';

SessionMaxTime

DescriptionValue
Description:Defines the maximal valid time (in seconds) for a session id.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionMaxTime'} =  '57600';

SessionMaxIdleTime

DescriptionValue
Description:Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionMaxIdleTime'} =  '21600';

SessionDeleteIfTimeToOld

DescriptionValue
Description:Deletes requested sessions if they have timed out.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionDeleteIfTimeToOld'} =  '1';

SessionUseCookie

DescriptionValue
Description:Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionUseCookie'} =  '1';

SessionUseCookieAfterBrowserClose

DescriptionValue
Description:Stores cookies after the browser has been closed.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionUseCookieAfterBrowserClose'} =  '0';

SessionCSRFProtection

DescriptionValue
Description:Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionCSRFProtection'} =  '1';

SessionDir

DescriptionValue
Description:If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionDir'} =  '<OTRS_CONFIG_Home>/var/sessions';

SessionTable

DescriptionValue
Description:If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionTable'} =  'sessions';

SessionTableID

DescriptionValue
Description:If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionTableID'} =  'session_id';

SessionTableValue

DescriptionValue
Description:If "DB" was selected for SessionModule, a column for the values in session table must be specified.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionTableValue'} =  'session_value';

SessionSaveLoginPasswd

DescriptionValue
Description:Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'SessionSaveLoginPasswd'} =  '0';

CustomerPanelSessionName

DescriptionValue
Description:Defines the name of the key for customer sessions.
Group:Framework
SubGroup:Core::Session
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelSessionName'} =  'CSID';

Core::SpellChecker

SpellChecker

DescriptionValue
Description:Enables spell checker support.
Group:Framework
SubGroup:Core::SpellChecker
Valid:1
Required:1
Config-Setting:
 $Self->{'SpellChecker'} =  '0';

SpellCheckerBin

DescriptionValue
Description:Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.
Group:Framework
SubGroup:Core::SpellChecker
Valid:1
Required:1
Config-Setting:
 $Self->{'SpellCheckerBin'} =  '/usr/bin/ispell';

SpellCheckerDictDefault

DescriptionValue
Description:Defines the default spell checker dictionary.
Group:Framework
SubGroup:Core::SpellChecker
Valid:1
Required:1
Config-Setting:
 $Self->{'SpellCheckerDictDefault'} =  'english';

SpellCheckerIgnore

DescriptionValue
Description:Defines a default list of words, that are ignored by the spell checker.
Group:Framework
SubGroup:Core::SpellChecker
Valid:1
Required:1
Config-Setting:
 $Self->{'SpellCheckerIgnore'} =  [
  'www',
  'webmail',
  'https',
  'http',
  'html',
  'rfc'
];

Core::Stats

Stats::StatsHook

DescriptionValue
Description:Sets the stats hook.
Group:Framework
SubGroup:Core::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::StatsHook'} =  'Stat#';

Stats::StatsStartNumber

DescriptionValue
Description:Start number for statistics counting. Every new stat increments this number.
Group:Framework
SubGroup:Core::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::StatsStartNumber'} =  '10000';

Stats::MaxXaxisAttributes

DescriptionValue
Description:Defines the default maximum number of X-axis attributes for the time scale.
Group:Framework
SubGroup:Core::Stats
Valid:0
Required:0
Config-Setting:
 $Self->{'Stats::MaxXaxisAttributes'} =  '1000';

Core::Stats::Graph

Stats::Graph::t_margin

DescriptionValue
Description:Specifies the top margin of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::t_margin'} =  '10';

Stats::Graph::l_margin

DescriptionValue
Description:Specifies the left margin of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::l_margin'} =  '10';

Stats::Graph::b_margin

DescriptionValue
Description:Specifies the bottom margin of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::b_margin'} =  '10';

Stats::Graph::r_margin

DescriptionValue
Description:Specifies the right margin of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::r_margin'} =  '20';

Stats::Graph::bgclr

DescriptionValue
Description:Specifies the background color of the picture.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::bgclr'} =  'white';

Stats::Graph::transparent

DescriptionValue
Description:Makes the picture transparent.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::transparent'} =  '0';

Stats::Graph::fgclr

DescriptionValue
Description:Specifies the border color of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::fgclr'} =  'black';

Stats::Graph::boxclr

DescriptionValue
Description:Specifies the background color of the chart.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::boxclr'} =  'white';

Stats::Graph::accentclr

DescriptionValue
Description:Specifies the border color of the legend.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::accentclr'} =  'black';

Stats::Graph::legendclr

DescriptionValue
Description:Specifies the text color of the legend.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::legendclr'} =  'black';

Stats::Graph::textclr

DescriptionValue
Description:Specifies the text color of the chart (e. g. caption).
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::textclr'} =  'black';

Stats::Graph::dclrs

DescriptionValue
Description:Defines the colors for the graphs.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::dclrs'} =  [
  'red',
  'green',
  'blue',
  'yellow',
  'black',
  'purple',
  'orange',
  'pink',
  'marine',
  'cyan',
  'lgray',
  'lblue',
  'lyellow',
  'lgreen',
  'lred',
  'lpurple',
  'lorange',
  'lbrown'
];

Stats::Graph::line_width

DescriptionValue
Description:Defines the boldness of the line drawed by the graph.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::line_width'} =  '1';

Stats::Graph::legend_placement

DescriptionValue
Description:Defines the placement of the legend. This should be a two letter key of the form: 'B[LCR]|R[TCB]'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom).
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::legend_placement'} =  'BC';

Stats::Graph::legend_spacing

DescriptionValue
Description:Defines the spacing of the legends.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::legend_spacing'} =  '4';

Stats::Graph::legend_marker_width

DescriptionValue
Description:Defines the width of the legend.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::legend_marker_width'} =  '12';

Stats::Graph::legend_marker_height

DescriptionValue
Description:Defines the height of the legend.
Group:Framework
SubGroup:Core::Stats::Graph
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Graph::legend_marker_height'} =  '8';

Core::Time

TimeInputFormat

DescriptionValue
Description:Defines the date input format used in forms (option or input fields).
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeInputFormat'} =  'Option';

TimeShowAlwaysLong

DescriptionValue
Description:Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeShowAlwaysLong'} =  '0';

TimeZone

DescriptionValue
Description:Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.
Group:Framework
SubGroup:Core::Time
Valid:0
Required:0
Config-Setting:
 $Self->{'TimeZone'} =  '+0';

TimeZoneUser

DescriptionValue
Description:Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.
Group:Framework
SubGroup:Core::Time
Valid:1
Required:0
Config-Setting:
 $Self->{'TimeZoneUser'} =  '0';

TimeZoneUserBrowserAutoOffset

DescriptionValue
Description:Sets the user time zone per user based on java script / browser time zone offset feature at login time.
Group:Framework
SubGroup:Core::Time
Valid:1
Required:0
Config-Setting:
 $Self->{'TimeZoneUserBrowserAutoOffset'} =  '1';

CalendarWeekDayStart

DescriptionValue
Description:Define the start day of the week for the date picker.
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'CalendarWeekDayStart'} =  '1';

TimeVacationDays

DescriptionValue
Description:Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime

DescriptionValue
Description:Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours

DescriptionValue
Description:Defines the hours and week days to count the working time.
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

TimeShowCompleteDescription

DescriptionValue
Description:Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".
Group:Framework
SubGroup:Core::Time
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeShowCompleteDescription'} =  '0';

Core::Time::Calendar1

TimeZone::Calendar1Name

DescriptionValue
Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar1Name'} =  'Calendar Name 1';

TimeZone::Calendar1

DescriptionValue
Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar1'} =  '0';

TimeVacationDays::Calendar1

DescriptionValue
Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar1'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar1

DescriptionValue
Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar1'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar1

DescriptionValue
Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar1
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar1'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar2

TimeZone::Calendar2Name

DescriptionValue
Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar2Name'} =  'Calendar Name 2';

TimeZone::Calendar2

DescriptionValue
Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar2'} =  '0';

TimeVacationDays::Calendar2

DescriptionValue
Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar2'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar2

DescriptionValue
Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar2'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar2

DescriptionValue
Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar2
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar2'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar3

TimeZone::Calendar3Name

DescriptionValue
Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar3Name'} =  'Calendar Name 3';

TimeZone::Calendar3

DescriptionValue
Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar3'} =  '0';

TimeVacationDays::Calendar3

DescriptionValue
Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar3'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar3

DescriptionValue
Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar3'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar3

DescriptionValue
Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar3
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar3'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar4

TimeZone::Calendar4Name

DescriptionValue
Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar4Name'} =  'Calendar Name 4';

TimeZone::Calendar4

DescriptionValue
Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar4'} =  '0';

TimeVacationDays::Calendar4

DescriptionValue
Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar4'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar4

DescriptionValue
Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar4'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar4

DescriptionValue
Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar4
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar4'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar5

TimeZone::Calendar5Name

DescriptionValue
Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar5Name'} =  'Calendar Name 5';

TimeZone::Calendar5

DescriptionValue
Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar5'} =  '0';

TimeVacationDays::Calendar5

DescriptionValue
Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar5'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar5

DescriptionValue
Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar5'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar5

DescriptionValue
Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar5
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar5'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar6

TimeZone::Calendar6Name

DescriptionValue
Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar6Name'} =  'Calendar Name 6';

TimeZone::Calendar6

DescriptionValue
Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar6'} =  '0';

TimeVacationDays::Calendar6

DescriptionValue
Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar6'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar6

DescriptionValue
Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar6'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar6

DescriptionValue
Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar6
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar6'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar7

TimeZone::Calendar7Name

DescriptionValue
Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar7Name'} =  'Calendar Name 7';

TimeZone::Calendar7

DescriptionValue
Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar7'} =  '0';

TimeVacationDays::Calendar7

DescriptionValue
Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar7'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar7

DescriptionValue
Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar7'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar7

DescriptionValue
Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar7
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar7'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar8

TimeZone::Calendar8Name

DescriptionValue
Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar8Name'} =  'Calendar Name 8';

TimeZone::Calendar8

DescriptionValue
Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar8'} =  '0';

TimeVacationDays::Calendar8

DescriptionValue
Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar8'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar8

DescriptionValue
Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar8'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar8

DescriptionValue
Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar8
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar8'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Time::Calendar9

TimeZone::Calendar9Name

DescriptionValue
Description:Defines the name of the indicated calendar.
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar9Name'} =  'Calendar Name 9';

TimeZone::Calendar9

DescriptionValue
Description:Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeZone::Calendar9'} =  '0';

TimeVacationDays::Calendar9

DescriptionValue
Description:Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDays::Calendar9'} =  {
  '1' => {
    '1' => 'New Year\'s Day'
  },
  '12' => {
    '24' => 'Christmas Eve',
    '25' => 'First Christmas Day',
    '26' => 'Second Christmas Day',
    '31' => 'New Year\'s Eve'
  },
  '5' => {
    '1' => 'International Workers\' Day'
  }
};

TimeVacationDaysOneTime::Calendar9

DescriptionValue
Description:Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeVacationDaysOneTime::Calendar9'} =  {
  '2004' => {
    '1' => {
      '1' => 'test'
    }
  }
};

TimeWorkingHours::Calendar9

DescriptionValue
Description:Defines the hours and week days of the indicated calendar, to count the working time.
Group:Framework
SubGroup:Core::Time::Calendar9
Valid:1
Required:1
Config-Setting:
 $Self->{'TimeWorkingHours::Calendar9'} =  {
  'Fri' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Mon' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Sat' => [],
  'Sun' => [],
  'Thu' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Tue' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ],
  'Wed' => [
    '8',
    '9',
    '10',
    '11',
    '12',
    '13',
    '14',
    '15',
    '16',
    '17',
    '18',
    '19',
    '20'
  ]
};

Core::Web

Frontend::WebPath

DescriptionValue
Description:Defines the URL base path of icons, CSS and Java Script.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::WebPath'} =  '/otrs-web/';

Frontend::ImagePath

DescriptionValue
Description:Defines the URL image path of icons for navigation.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::ImagePath'} =  '<OTRS_CONFIG_Frontend::WebPath>skins/Agent/default/img/';

Frontend::CSSPath

DescriptionValue
Description:Defines the URL CSS path.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CSSPath'} =  '<OTRS_CONFIG_Frontend::WebPath>css/';

Frontend::JavaScriptPath

DescriptionValue
Description:Defines the URL java script path.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::JavaScriptPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/';

Frontend::RichText

DescriptionValue
Description:Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichText'} =  '1';

Frontend::RichTextPath

DescriptionValue
Description:Defines the URL rich text editor path.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichTextPath'} =  '<OTRS_CONFIG_Frontend::WebPath>js/thirdparty/ckeditor-3.6.6/';

Frontend::RichTextWidth

DescriptionValue
Description:Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichTextWidth'} =  '620';

Frontend::RichTextHeight

DescriptionValue
Description:Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichTextHeight'} =  '320';

Frontend::RichText::DefaultCSS

DescriptionValue
Description:Defines the default CSS used in rich text editors.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::RichText::DefaultCSS'} =  'font-family:Geneva,Helvetica,Arial,sans-serif; font-size: 12px;';

DefaultViewNewLine

DescriptionValue
Description:Automated line break in text messages after x number of chars.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'DefaultViewNewLine'} =  '90';

DefaultViewLines

DescriptionValue
Description:Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'DefaultViewLines'} =  '6000';

Frontend::AnimationEnabled

DescriptionValue
Description:Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::AnimationEnabled'} =  '1';

AttachmentDownloadType

DescriptionValue
Description:Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'AttachmentDownloadType'} =  'attachment';

WebMaxFileUpload

DescriptionValue
Description:Defines the maximal size (in bytes) for file uploads via the browser.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'WebMaxFileUpload'} =  '16777216';

WebUploadCacheModule

DescriptionValue
Description:Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'WebUploadCacheModule'} =  'Kernel::System::Web::UploadCache::DB';

Frontend::Output::FilterText###AAAURL

DescriptionValue
Description:Defines the filter that processes the text in the articles, in order to highlight URLs.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Output::FilterText'}->{'AAAURL'} =  {
  'Module' => 'Kernel::Output::HTML::OutputFilterTextURL',
  'Templates' => {
    'AgentTicketZoom' => '1'
  }
};

Frontend::Themes

DescriptionValue
Description:Activates the available themes on the system. Value 1 means active, 0 means inactive.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Themes'} =  {
  'Lite' => '0',
  'Standard' => '1'
};

Frontend::Output::FilterText###OutputFilterTextAutoLink

DescriptionValue
Description:Defines a filter to process the text in the articles, in order to highlight predefined keywords.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::FilterText'}->{'OutputFilterTextAutoLink'} =  {
  'Module' => 'Kernel::Output::HTML::OutputFilterTextAutoLink',
  'Templates' => {
    'AgentTicketZoom' => '1'
  }
};

Frontend::Output::OutputFilterTextAutoLink###CVE

DescriptionValue
Description:Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'CVE'} =  {
  'RegExp' => [
    '(CVE|CAN)\\-(\\d{3,4})\\-(\\d{2,6})'
  ],
  'Templates' => {
    'AgentTicketZoom' => '1'
  },
  'URL1' => {
    'Description' => 'Mitre',
    'Image' => 'http://cve.mitre.org/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://cve.mitre.org/cgi-bin/cvename.cgi?name=<MATCH1>-<MATCH2>-<MATCH3>'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=<MATCH1>-<MATCH2>-<MATCH3>'
  },
  'URL3' => {
    'Description' => 'US-CERT NVD',
    'Image' => 'http://nvd.nist.gov/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://nvd.nist.gov/nvd.cfm?cvename=<MATCH1>-<MATCH2>-<MATCH3>'
  }
};

Frontend::Output::OutputFilterTextAutoLink###Bugtraq

DescriptionValue
Description:Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Bugtraq'} =  {
  'RegExp' => [
    'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?ID[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'Bugtraq[\\s\\w\\t]*?(\\d{2,8})',
    'BID[\\s\\w\\t]*?:[\\s\\w\\t]*?(\\d{2,8})',
    'BID[\\s\\w\\t]*?(\\d{2,8})'
  ],
  'Templates' => {
    'AgentTicketZoom' => '1'
  },
  'URL1' => {
    'Description' => 'Security Focus',
    'Image' => 'http://www.securityfocus.com/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://www.securityfocus.com/bid/<MATCH1>/info'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=<MATCH>'
  }
};

Frontend::Output::OutputFilterTextAutoLink###MSBulletins

DescriptionValue
Description:Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'MSBulletins'} =  {
  'RegExp' => [
    'MS[^A-Za-z]{0,5}(\\d\\d).?(\\d{2,4})'
  ],
  'Templates' => {
    'AgentTicketZoom' => '1'
  },
  'URL1' => {
    'Description' => 'Microsoft Technet',
    'Image' => 'http://www.microsoft.com/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://www.microsoft.com/technet/security/bulletin/MS<MATCH1>-<MATCH2>.mspx'
  },
  'URL2' => {
    'Description' => 'Google',
    'Image' => 'http://www.google.de/favicon.ico',
    'Target' => '_blank',
    'URL' => 'http://google.com/search?q=MS<MATCH1>-<MATCH2>'
  }
};

Frontend::Output::OutputFilterTextAutoLink###Setting1

DescriptionValue
Description:Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting1'} =  {
  'RegExp' => [
    'RegExp'
  ],
  'Templates' => {
    'AgentTicketZoom' => '1'
  },
  'URL1' => {
    'Description' => 'Description',
    'Image' => 'right-small.png',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL2' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  }
};

Frontend::Output::OutputFilterTextAutoLink###Setting2

DescriptionValue
Description:Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::Output::OutputFilterTextAutoLink'}->{'Setting2'} =  {
  'RegExp' => [
    'RegExp'
  ],
  'Templates' => {
    'AgentTicketZoom' => '1'
  },
  'URL1' => {
    'Description' => 'Description',
    'Image' => 'right-small.png',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL2' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  },
  'URL3' => {
    'Description' => 'Description',
    'Image' => 'Image',
    'Target' => '_blank',
    'URL' => 'URL'
  }
};

Loader::Enabled::CSS

DescriptionValue
Description:If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Enabled::CSS'} =  '1';

Loader::Enabled::JS

DescriptionValue
Description:If enabled, OTRS will deliver all JavaScript files in minified form.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Enabled::JS'} =  '1';

Loader::Agent::CommonCSS###000-Framework

DescriptionValue
Description:List of CSS files to always be loaded for the agent interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Agent::CommonCSS'}->{'000-Framework'} =  [
  'Core.Reset.css',
  'Core.Default.css',
  'Core.Header.css',
  'Core.OverviewControl.css',
  'Core.OverviewSmall.css',
  'Core.OverviewMedium.css',
  'Core.OverviewLarge.css',
  'Core.Footer.css',
  'Core.PageLayout.css',
  'Core.Form.css',
  'Core.Table.css',
  'Core.Widget.css',
  'Core.WidgetMenu.css',
  'Core.TicketDetail.css',
  'Core.Tooltip.css',
  'Core.Dialog.css',
  'Core.Print.css'
];

Loader::Agent::CommonCSS::IE8###000-Framework

DescriptionValue
Description:List of IE8-specific CSS files to always be loaded for the agent interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Agent::CommonCSS::IE8'}->{'000-Framework'} =  [
  'Core.OverviewSmall.IE8.css'
];

Loader::Agent::CommonJS###000-Framework

DescriptionValue
Description:List of JS files to always be loaded for the agent interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Agent::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/json/json2.js',
  'thirdparty/jquery-1.6.4/jquery.js',
  'thirdparty/jquery-ui-1.8.16/jquery-ui.js',
  'thirdparty/jquery-validate-1.9/jquery.validate.js',
  'thirdparty/stacktrace-0.3/stacktrace.js',
  'Core.JavaScriptEnhancements.js',
  'Core.Debug.js',
  'Core.Data.js',
  'Core.Config.js',
  'Core.Exception.js',
  'Core.JSON.js',
  'Core.AJAX.js',
  'Core.UI.js',
  'Core.UI.IE7Fixes.js',
  'Core.UI.Accordion.js',
  'Core.UI.Datepicker.js',
  'Core.UI.Resizable.js',
  'Core.UI.Table.js',
  'Core.UI.Accessibility.js',
  'Core.UI.RichTextEditor.js',
  'Core.UI.Dialog.js',
  'Core.UI.ActionRow.js',
  'Core.UI.Popup.js',
  'Core.Form.js',
  'Core.Form.ErrorTooltips.js',
  'Core.Form.Validate.js',
  'Core.App.js',
  'Core.Agent.js',
  'Core.Agent.Search.js'
];

Loader::Customer::CommonCSS###000-Framework

DescriptionValue
Description:List of CSS files to always be loaded for the customer interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Customer::CommonCSS'}->{'000-Framework'} =  [
  'Core.Reset.css',
  'Core.Default.css',
  'Core.Form.css',
  'Core.Dialog.css',
  'Core.Tooltip.css',
  'Core.Login.css',
  'Core.Control.css',
  'Core.Table.css',
  'Core.TicketZoom.css',
  'Core.Print.css'
];

Loader::Customer::CommonCSS::IE6###000-Framework

DescriptionValue
Description:List of IE6-specific CSS files to always be loaded for the customer interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Customer::CommonCSS::IE6'}->{'000-Framework'} =  [
  'Core.IE6.css',
  'Core.Tooltip.IE6.css'
];

Loader::Customer::CommonCSS::IE7###000-Framework

DescriptionValue
Description:List of IE7-specific CSS files to always be loaded for the customer interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Customer::CommonCSS::IE7'}->{'000-Framework'} =  [
  'Core.IE7.css',
  'Core.Tooltip.IE7.css',
  'Core.Dialog.IE7.css'
];

Loader::Customer::CommonCSS::IE8###000-Framework

DescriptionValue
Description:List of IE8-specific CSS files to always be loaded for the customer interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Customer::CommonCSS::IE8'}->{'000-Framework'} =  [];

Loader::Customer::CommonJS###000-Framework

DescriptionValue
Description:List of JS files to always be loaded for the customer interface.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Customer::CommonJS'}->{'000-Framework'} =  [
  'thirdparty/jquery-1.6.4/jquery.js',
  'thirdparty/jquery-validate-1.9/jquery.validate.js',
  'thirdparty/jquery-ui-1.8.16/jquery-ui.js',
  'thirdparty/stacktrace-0.3/stacktrace.js',
  'Core.Debug.js',
  'Core.Data.js',
  'Core.Exception.js',
  'Core.JavaScriptEnhancements.js',
  'Core.Config.js',
  'Core.App.js',
  'Core.UI.js',
  'Core.UI.IE7Fixes.js',
  'Core.UI.Accessibility.js',
  'Core.UI.Dialog.js',
  'Core.UI.RichTextEditor.js',
  'Core.UI.Datepicker.js',
  'Core.UI.Popup.js',
  'Core.Form.js',
  'Core.Form.ErrorTooltips.js',
  'Core.Form.Validate.js',
  'Core.Customer.js'
];

Loader::Agent::DefaultSelectedSkin

DescriptionValue
Description:The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
Group:Framework
SubGroup:Core::Web
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Agent::DefaultSelectedSkin'} =  'default';

Loader::Customer::SelectedSkin::HostBased

DescriptionValue
Description:It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group:Framework
SubGroup:Core::Web
Valid:0
Required:0
Config-Setting:
 $Self->{'Loader::Customer::SelectedSkin::HostBased'} =  {
  'host1\\.example\\.com' => 'Someskin1',
  'host2\\.example\\.com' => 'Someskin2'
};

Core::WebUserAgent

WebUserAgent::Timeout

DescriptionValue
Description:Sets the timeout (in seconds) for http/ftp downloads.
Group:Framework
SubGroup:Core::WebUserAgent
Valid:1
Required:1
Config-Setting:
 $Self->{'WebUserAgent::Timeout'} =  '15';

WebUserAgent::Proxy

DescriptionValue
Description:Defines the connections for http/ftp, via a proxy.
Group:Framework
SubGroup:Core::WebUserAgent
Valid:0
Required:0
Config-Setting:
 $Self->{'WebUserAgent::Proxy'} =  'http://proxy.sn.no:8001/';

Crypt::PGP

PGP

DescriptionValue
Description:Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP'} =  '0';

PGP::Bin

DescriptionValue
Description:Defines the path to PGP binary.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP::Bin'} =  '/usr/bin/gpg';

PGP::Options

DescriptionValue
Description:Sets the options for PGP binary.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP::Options'} =  '--homedir /opt/otrs/.gnupg/ --batch --no-tty --yes';

PGP::Key::Password

DescriptionValue
Description:Sets the password for private PGP key.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP::Key::Password'} =  {
  '488A0B8F' => 'SomePassword',
  'D2DF79FA' => 'SomePassword'
};

PGP::TrustedNetwork

DescriptionValue
Description:Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:0
Config-Setting:
 $Self->{'PGP::TrustedNetwork'} =  '0';

PGP::Log

DescriptionValue
Description:Configure your own log text for PGP.
Group:Framework
SubGroup:Crypt::PGP
Valid:1
Required:1
Config-Setting:
 $Self->{'PGP::Log'} =  {
  'BADSIG' => 'The PGP signature with the keyid has not been verified successfully.',
  'ERRSIG' => 'It was not possible to check the PGP signature, this may be caused by a missing public key or an unsupported algorithm.',
  'EXPKEYSIG' => 'The PGP signature was made by an expired key.',
  'GOODSIG' => 'Good PGP signature.',
  'KEYREVOKED' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
  'NODATA' => 'No valid OpenPGP data found.',
  'NO_PUBKEY' => 'No public key found.',
  'REVKEYSIG' => 'The PGP signature was made by a revoked key, this could mean that the signature is forged.',
  'SIGEXPIRED' => 'The PGP signature is expired.',
  'SIG_ID' => 'Signature data.',
  'TRUST_UNDEFINED' => 'This key is not certified with a trusted signature!.',
  'VALIDSIG' => 'The PGP signature with the keyid is good.'
};

Crypt::SMIME

SMIME

DescriptionValue
Description:Enables S/MIME support.
Group:Framework
SubGroup:Crypt::SMIME
Valid:1
Required:1
Config-Setting:
 $Self->{'SMIME'} =  '0';

SMIME::Bin

DescriptionValue
Description:Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = '/var/lib/wwwrun';).
Group:Framework
SubGroup:Crypt::SMIME
Valid:1
Required:1
Config-Setting:
 $Self->{'SMIME::Bin'} =  '/usr/bin/openssl';

SMIME::CertPath

DescriptionValue
Description:Specifies the directory where SSL certificates are stored.
Group:Framework
SubGroup:Crypt::SMIME
Valid:1
Required:1
Config-Setting:
 $Self->{'SMIME::CertPath'} =  '/etc/ssl/certs';

SMIME::PrivatePath

DescriptionValue
Description:Specifies the directory where private SSL certificates are stored.
Group:Framework
SubGroup:Crypt::SMIME
Valid:1
Required:1
Config-Setting:
 $Self->{'SMIME::PrivatePath'} =  '/etc/ssl/private';

Frontend::Admin::AdminCustomerUser

AdminCustomerUser::RunInitialWildcardSearch

DescriptionValue
Description:Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
Group:Framework
SubGroup:Frontend::Admin::AdminCustomerUser
Valid:1
Required:1
Config-Setting:
 $Self->{'AdminCustomerUser::RunInitialWildcardSearch'} =  '1';

Frontend::Admin::ModuleRegistration

Frontend::Module###Admin

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'Admin'} =  {
  'Description' => 'Admin-Area',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.SysConfig.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'a',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=Admin',
      'LinkOption' => '',
      'Name' => 'Admin',
      'NavBar' => 'Admin',
      'Prio' => '10000',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin'
  },
  'NavBarName' => 'Admin',
  'Title' => ''
};

Frontend::Module###AdminInit

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminInit'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarName' => '',
  'Title' => 'Init'
};

Frontend::Module###AdminUser

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminUser'} =  {
  'Description' => 'Create and manage agents.',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage agents.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents'
};

Frontend::Module###AdminGroup

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Groups',
    'Prio' => '150'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Groups'
};

Frontend::Module###AdminUserGroup

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminUserGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link agents to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents <-> Groups',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents <-> Groups'
};

Frontend::Module###AdminCustomerUser

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminCustomerUser'} =  {
  'Description' => 'Edit Customers',
  'Group' => [
    'admin',
    'users'
  ],
  'GroupRo' => [
    ''
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'c',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AdminCustomerUser;Nav=Agent',
      'LinkOption' => '',
      'Name' => 'Customers',
      'NavBar' => 'Customers',
      'Prio' => '9000',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Create and manage customers.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers',
    'Prio' => '300'
  },
  'NavBarName' => 'Customers',
  'Title' => 'Customers'
};

Frontend::Module###AdminCustomerCompany

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminCustomerCompany'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin',
    'users'
  ],
  'GroupRo' => [
    ''
  ],
  'NavBar' => [
    {
      'AccessKey' => 'c',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AdminCustomerCompany;Nav=Agent',
      'LinkOption' => '',
      'Name' => 'Companies',
      'NavBar' => 'Companies',
      'Prio' => '9100',
      'Type' => 'Menu'
    }
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Create and manage companies.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customer Companies',
    'Prio' => '310'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customer Companies'
};

Frontend::Module###AdminCustomerUserGroup

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminCustomerUserGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Link customers to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers <-> Groups',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customers <-> Groups'
};

Frontend::Module###AdminCustomerUserService

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminCustomerUserService'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Customer',
    'Description' => 'Link customers to services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Customers <-> Services',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Customers <-> Services'
};

Frontend::Module###AdminRole

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminRole'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Create and manage roles.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Roles',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Roles'
};

Frontend::Module###AdminRoleUser

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminRoleUser'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link agents to roles.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agents <-> Roles',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agents <-> Roles'
};

Frontend::Module###AdminRoleGroup

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminRoleGroup'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Agent',
    'Description' => 'Link roles to groups.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Roles <-> Groups',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Roles <-> Groups'
};

Frontend::Module###AdminSMIME

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSMIME'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage S/MIME certificates for email encryption.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'S/MIME Certificates',
    'Prio' => '1100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'S/MIME Management'
};

Frontend::Module###AdminPGP

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminPGP'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage PGP keys for email encryption.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PGP Keys',
    'Prio' => '1200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'PGP Key Management'
};

Frontend::Module###AdminMailAccount

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminMailAccount'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Manage POP3 or IMAP accounts to fetch email from.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PostMaster Mail Accounts',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Mail Accounts'
};

Frontend::Module###AdminPostMasterFilter

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminPostMasterFilter'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Filter incoming emails.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'PostMaster Filters',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'PostMaster Filters'
};

Frontend::Module###AdminEmail

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminEmail'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Send notifications to users.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Admin Notification',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Admin Notification'
};

Frontend::Module###AdminSession

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSession'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage existing sessions.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Session Management',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Session Management'
};

Frontend::Module###AdminPerformanceLog

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminPerformanceLog'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.PerformanceLog.css'
    ]
  },
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'View performance benchmark results.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Performance Log',
    'Prio' => '550'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Performance Log'
};

Frontend::Module###AdminLog

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminLog'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'View system log messages.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'System Log',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'System Log'
};

Frontend::Module###AdminSelectBox

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSelectBox'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Execute SQL statements.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'SQL Box',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'SQL Box'
};

Frontend::Module###AdminPackageManager

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminPackageManager'} =  {
  'Description' => 'Software Package Manager',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Update and extend your system with software packages.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Package Manager',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Package Manager'
};

Frontend::Module###AdminGenericInterfaceDebugger

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGenericInterfaceDebugger'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.GenericInterface.css'
    ],
    'CSS_IE7' => [
      'Core.Agent.Admin.GenericInterface.IE7.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.GenericInterfaceDebugger.js'
    ]
  },
  'Title' => 'GenericInterface Debugger GUI'
};

Frontend::Module###AdminGenericInterfaceWebservice

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGenericInterfaceWebservice'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.GenericInterface.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.GenericInterfaceWebservice.js'
    ]
  },
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Create and manage web services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Web Services',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'GenericInterface Web Service GUI'
};

Frontend::Module###AdminGenericInterfaceTransportHTTPSOAP

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGenericInterfaceTransportHTTPSOAP'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.GenericInterface.css'
    ]
  },
  'Title' => 'GenericInterface TransportHTTPSOAP GUI'
};

Frontend::Module###AdminGenericInterfaceWebserviceHistory

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGenericInterfaceWebserviceHistory'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.GenericInterface.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.GenericInterfaceWebserviceHistory.js'
    ]
  },
  'Title' => 'GenericInterface Webservice History GUI'
};

Frontend::Module###AdminGenericInterfaceOperationDefault

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGenericInterfaceOperationDefault'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.GenericInterface.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.GenericInterfaceOperation.js'
    ]
  },
  'Title' => 'GenericInterface Operation GUI'
};

Frontend::Module###AdminGenericInterfaceInvokerDefault

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGenericInterfaceInvokerDefault'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.GenericInterface.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.GenericInterfaceInvoker.js'
    ]
  },
  'Title' => 'GenericInterface Invoker GUI'
};

Frontend::Module###AdminGenericInterfaceMappingSimple

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGenericInterfaceMappingSimple'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.Admin.GenericInterface.css'
    ],
    'CSS_IE7' => [
      'Core.Agent.Admin.GenericInterface.IE7.css'
    ],
    'JavaScript' => [
      'Core.Agent.Admin.GenericInterfaceMappingSimple.js'
    ]
  },
  'Title' => 'GenericInterface Webservice Mapping GUI'
};

Frontend::Agent

AgentLogo

DescriptionValue
Description:The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'AgentLogo'} =  {
  'StyleHeight' => '67px',
  'StyleRight' => '38px',
  'StyleTop' => '-4px',
  'StyleWidth' => '244px',
  'URL' => 'skins/Agent/default/img/logo_bg.png'
};

AgentLoginLogo

DescriptionValue
Description:The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'AgentLoginLogo'} =  {
  'StyleHeight' => '100px',
  'URL' => 'skins/Agent/default/img/loginlogo_default.png'
};

LoginURL

DescriptionValue
Description:Defines an alternate URL, where the login link refers to.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'LoginURL'} =  'http://host.example.com/login.html';

LogoutURL

DescriptionValue
Description:Defines an alternate URL, where the logout link refers to.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'LogoutURL'} =  'http://host.example.com/thanks-for-using-otrs.html';

PreApplicationModule###AgentInfo

DescriptionValue
Description:Defines a useful module to load specific user options or to display news.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'PreApplicationModule'}->{'AgentInfo'} =  'Kernel::Modules::AgentInfo';

InfoKey

DescriptionValue
Description:Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'InfoKey'} =  'wpt22';

InfoFile

DescriptionValue
Description:File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'InfoFile'} =  'AgentInfo';

LostPassword

DescriptionValue
Description:Activates lost password feature for agents, in the agent interface.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'LostPassword'} =  '1';

ShowMotd

DescriptionValue
Description:Shows the message of the day on login screen of the agent interface.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'ShowMotd'} =  '0';

NotificationSubjectLostPasswordToken

DescriptionValue
Description:Defines the subject for notification mails sent to agents, with token about new requested password.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationSubjectLostPasswordToken'} =  'New OTRS password request';

NotificationBodyLostPasswordToken

DescriptionValue
Description:Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on the link below. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=LostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.
            ';

NotificationSubjectLostPassword

DescriptionValue
Description:Defines the subject for notification mails sent to agents, about new password.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationSubjectLostPassword'} =  'New OTRS password';

NotificationBodyLostPassword

DescriptionValue
Description:Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'NotificationBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,


Here\'s your new OTRS password.

New password: <OTRS_NEWPW>

You can log in via the following URL:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl
            ';

OpenMainMenuOnHover

DescriptionValue
Description:If enabled, the first level of the main menu opens on mouse hover (instead of click only).
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'OpenMainMenuOnHover'} =  '0';

Loader::Agent::Skin###000-default

DescriptionValue
Description:Default skin for interface.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'Loader::Agent::Skin'}->{'000-default'} =  {
  'Description' => 'This is the default orange - black skin.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'default',
  'VisibleName' => 'Default'
};

Loader::Agent::Skin###001-ivory

DescriptionValue
Description:Balanced white skin by Felix Niklas.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'Loader::Agent::Skin'}->{'001-ivory'} =  {
  'Description' => 'Balanced white skin by Felix Niklas',
  'HomePage' => 'www.felixniklas.de',
  'InternalName' => 'ivory',
  'VisibleName' => 'Ivory'
};

Loader::Agent::Skin###001-slim

DescriptionValue
Description:Experimental "Slim" skin which tries to save screen space for power users.
Group:Framework
SubGroup:Frontend::Agent
Valid:1
Required:0
Config-Setting:
 $Self->{'Loader::Agent::Skin'}->{'001-slim'} =  {
  'Description' => 'Experimental "Slim" skin which tries to save screen space for power users.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'slim',
  'VisibleName' => 'Slim'
};

Loader::Agent::DefaultSelectedSkin::HostBased

DescriptionValue
Description:It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.
Group:Framework
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'Loader::Agent::DefaultSelectedSkin::HostBased'} =  {
  'host1\\.example\\.com' => 'SomeSkin1',
  'host2\\.example\\.com' => 'SomeSkin2'
};

Frontend::Agent::Dashboard

DashboardBackend###0000-ProductNotify

DescriptionValue
Description:Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0000-ProductNotify'} =  {
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '1440',
  'Default' => '1',
  'Description' => 'News about OTRS releases!',
  'Group' => 'admin',
  'Module' => 'Kernel::Output::HTML::DashboardProductNotify',
  'Title' => 'Product News',
  'URL' => 'http://otrs.org/product.xml'
};

DashboardBackend###0400-UserOnline

DescriptionValue
Description:Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0400-UserOnline'} =  {
  'Block' => 'ContentSmall',
  'CacheTTLLocal' => '5',
  'Default' => '0',
  'Description' => '',
  'Filter' => 'Agent',
  'Group' => '',
  'IdleMinutes' => '60',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardUserOnline',
  'ShowEmail' => '1',
  'SortBy' => 'UserLastname',
  'Title' => 'Online'
};

DashboardBackend###0410-RSS

DescriptionValue
Description:Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0410-RSS'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '360',
  'Default' => '1',
  'Description' => '',
  'Group' => '',
  'Limit' => '6',
  'Module' => 'Kernel::Output::HTML::DashboardRSS',
  'Title' => 'OTRS News',
  'URL' => 'http://www.otrs.com/en/rss.xml',
  'URL_de' => 'http://www.otrs.com/de/rss.xml',
  'URL_es' => 'http://www.otrs.com/es/rss.xml',
  'URL_nl' => 'http://www.otrs.com/nl/rss.xml',
  'URL_ru' => 'http://www.otrs.com/ru/rss.xml',
  'URL_zh' => 'http://www.otrs.com/cn/rss.xml'
};

DashboardBackend###0200-Image

DescriptionValue
Description:Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:0
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0200-Image'} =  {
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Description' => 'Some picture description!',
  'Group' => '',
  'Height' => '140',
  'Link' => 'http://otrs.org/',
  'LinkTitle' => 'http://otrs.org/',
  'Module' => 'Kernel::Output::HTML::DashboardImage',
  'Title' => 'A picture',
  'URL' => 'http://www.otrs.com/uploads/pics/jointhecommunity_02.jpg',
  'Width' => '198'
};

DashboardBackend###0210-MOTD

DescriptionValue
Description:Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:0
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0210-MOTD'} =  {
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardMOTD',
  'Title' => 'Message of the Day'
};

DashboardBackend###0300-IFrame

DescriptionValue
Description:Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.
Group:Framework
SubGroup:Frontend::Agent::Dashboard
Valid:0
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0300-IFrame'} =  {
  'Align' => 'left',
  'Block' => 'ContentLarge',
  'Default' => '1',
  'Description' => 'Some description!',
  'Frameborder' => '1',
  'Group' => '',
  'Height' => '800',
  'Link' => 'http://otrs.org/',
  'LinkTitle' => 'OTRS.org/',
  'Marginheight' => '5',
  'Marginwidth' => '5',
  'Module' => 'Kernel::Output::HTML::DashboardIFrame',
  'Scrolling' => 'auto',
  'Title' => 'A Website',
  'URL' => 'http://www.otrs.org/',
  'Width' => '1024'
};

Frontend::Agent::LinkObject

Frontend::AgentLinkObject::WildcardSearch

DescriptionValue
Description:Starts a wildcard search of the active object after the link object mask is started.
Group:Framework
SubGroup:Frontend::Agent::LinkObject
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::AgentLinkObject::WildcardSearch'} =  '0';

Frontend::Agent::ModuleMetaHead

Frontend::HeaderMetaModule###100-Refresh

DescriptionValue
Description:Defines the module to generate html refresh headers of html sites.
Group:Framework
SubGroup:Frontend::Agent::ModuleMetaHead
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::HeaderMetaModule'}->{'100-Refresh'} =  {
  'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};

Frontend::Agent::ModuleNotify

Frontend::NotifyModule###200-UID-Check

DescriptionValue
Description:Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn't work as admin).
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'200-UID-Check'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationUIDCheck'
};

Frontend::NotifyModule###300-ShowAgentOnline

DescriptionValue
Description:Defines the module that shows all the currently logged in agents in the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'300-ShowAgentOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
  'ShowEmail' => '1'
};

Frontend::NotifyModule###400-ShowCustomerOnline

DescriptionValue
Description:Defines the module that shows all the currently loged in customers in the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'400-ShowCustomerOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
  'ShowEmail' => '1'
};

Frontend::NotifyModule###500-OutofOffice-Check

DescriptionValue
Description:Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'500-OutofOffice-Check'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationOutofOfficeCheck'
};

Frontend::NotifyModule###900-Generic

DescriptionValue
Description:Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.
Group:Framework
SubGroup:Frontend::Agent::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'900-Generic'} =  {
  'File' => '<OTRS_CONFIG_Home>/var/notify.txt',
  'Link' => 'http://www.otrs.com',
  'Module' => 'Kernel::Output::HTML::NotificationGeneric',
  'Priority' => 'Warning',
  'Text' => 'The OTRS Website'
};

Frontend::Agent::ModuleRegistration

Frontend::Module###Logout

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'Logout'} =  {
  'Description' => 'Logout',
  'NavBarName' => '',
  'Title' => ''
};

Frontend::Module###AgentDashboard

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentDashboard'} =  {
  'Description' => 'Agent Dashboard',
  'Loader' => {
    'JavaScript' => [
      'thirdparty/flot-0.7/excanvas.js',
      'thirdparty/flot-0.7/jquery.flot.js',
      'Core.UI.Chart.js',
      'Core.UI.DnD.js',
      'Core.Agent.Dashboard.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'd',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentDashboard',
      'LinkOption' => '',
      'Name' => 'Dashboard',
      'NavBar' => 'Dashboard',
      'Prio' => '50',
      'Type' => 'Menu'
    }
  ],
  'NavBarName' => 'Dashboard',
  'Title' => ''
};

Frontend::Module###AgentPreferences

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentPreferences'} =  {
  'Description' => 'Agent Preferences',
  'NavBarName' => 'Preferences',
  'Title' => ''
};

Frontend::Module###PictureUpload

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::Module'}->{'PictureUpload'} =  {
  'Description' => 'Picture upload module',
  'NavBarName' => 'Ticket',
  'Title' => 'Picture-Upload'
};

Frontend::Module###AgentSpelling

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentSpelling'} =  {
  'Description' => 'Spell checker',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};

Frontend::Module###SpellingInline

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'SpellingInline'} =  {
  'Description' => 'Spell checker',
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};

Frontend::Module###AgentBook

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentBook'} =  {
  'Description' => 'Address book of CustomerUser sources',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => '',
  'Title' => 'Address Book'
};

Frontend::Module###AgentLinkObject

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentLinkObject'} =  {
  'Description' => 'Link Object',
  'NavBarName' => '',
  'Title' => 'Link Object'
};

Frontend::Module###AgentInfo

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentInfo'} =  {
  'Description' => 'Generic Info module',
  'NavBarName' => '',
  'Title' => 'Info'
};

Frontend::Module###AgentSearch

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentSearch'} =  {
  'Description' => 'Global Search Module',
  'NavBarName' => '',
  'Title' => 'Search'
};

CustomerFrontend::Module###SpellingInline

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'SpellingInline'} =  {
  'Description' => 'Spell checker',
  'NavBarName' => '',
  'Title' => 'Spell Checker'
};

Frontend::Module###AgentHTMLReference

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentHTMLReference'} =  {
  'Description' => 'HTML Reference',
  'Group' => [
    'users'
  ],
  'GroupRo' => [
    'users'
  ],
  'Loader' => {
    'CSS' => [
      'Core.Agent.HTMLReference.css'
    ]
  },
  'NavBarName' => '',
  'Title' => 'HTML Reference'
};

Frontend::Module###AgentStats

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentStats'} =  {
  'Description' => 'Stats',
  'Group' => [
    'stats'
  ],
  'GroupRo' => [
    'stats'
  ],
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.Stats.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => '',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentStats;Subaction=Overview',
      'LinkOption' => '',
      'Name' => 'Statistics',
      'NavBar' => 'Stats',
      'Prio' => '8500',
      'Type' => 'Menu'
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'Overview',
      'GroupRo' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Overview',
      'LinkOption' => '',
      'Name' => 'Overview',
      'NavBar' => 'Stats',
      'Prio' => '100',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'New',
      'Group' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Add',
      'LinkOption' => '',
      'Name' => 'New',
      'NavBar' => 'Stats',
      'Prio' => '200',
      'Type' => ''
    },
    {
      'AccessKey' => '',
      'Block' => '',
      'Description' => 'Import',
      'Group' => [
        'stats'
      ],
      'Link' => 'Action=AgentStats;Subaction=Import',
      'LinkOption' => '',
      'Name' => 'Import',
      'NavBar' => 'Stats',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Stats',
  'Title' => 'Stats'
};

Frontend::Agent::NavBarModule

Frontend::NavBarModule###6-CustomerCompany

DescriptionValue
Description:Frontend module registration (disable company link if no company feature is used).
Group:Framework
SubGroup:Frontend::Agent::NavBarModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::NavBarModule'}->{'6-CustomerCompany'} =  {
  'Module' => 'Kernel::Output::HTML::NavBarCustomerCompany'
};

Frontend::Agent::Preferences

PreferencesTableValue

DescriptionValue
Description:Defines the name of the column to store the data in the preferences table.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'PreferencesTableValue'} =  'preferences_value';

PreferencesTableUserID

DescriptionValue
Description:Defines the name of the column to store the user identifier in the preferences table.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'PreferencesTableUserID'} =  'user_id';

PreferencesView

DescriptionValue
Description:Sets the display order of the different items in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'PreferencesView'} =  [
  'User Profile',
  'Email Settings',
  'Other Settings'
];

PreferencesGroups###Password

DescriptionValue
Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'Password'} =  {
  'Active' => '1',
  'Area' => 'Agent',
  'Column' => 'User Profile',
  'Label' => 'Change password',
  'Module' => 'Kernel::Output::HTML::PreferencesPassword',
  'PasswordMaxLoginFailed' => '0',
  'PasswordMin2Characters' => '0',
  'PasswordMin2Lower2UpperCharacters' => '0',
  'PasswordMinSize' => '0',
  'PasswordNeedDigit' => '0',
  'PasswordRegExp' => '',
  'Prio' => '0500'
};

PreferencesGroups###SpellDict

DescriptionValue
Description:Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:0
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'SpellDict'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Data' => {
    'deutsch' => 'Deutsch',
    'english' => 'English'
  },
  'DataSelected' => 'english',
  'Key' => 'Default spelling dictionary',
  'Label' => 'Spelling Dictionary',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSpellDict',
  'Prio' => '2000'
};

PreferencesGroups###Comment

DescriptionValue
Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'Comment'} =  {
  'Active' => '0',
  'Block' => 'Input',
  'Column' => 'Other Settings',
  'Data' => '$Env{"UserComment"}',
  'Key' => 'Comment',
  'Label' => 'Comment',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserComment',
  'Prio' => '6000'
};

PreferencesGroups###Language

DescriptionValue
Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'Language'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Frontend language',
  'Label' => 'Language',
  'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
  'PrefKey' => 'UserLanguage',
  'Prio' => '1000'
};

PreferencesGroups###Skin

DescriptionValue
Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'Skin'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Wear this frontend skin',
  'Label' => 'Skin',
  'Module' => 'Kernel::Output::HTML::PreferencesSkin',
  'PrefKey' => 'UserSkin',
  'Prio' => '2000'
};

PreferencesGroups###Theme

DescriptionValue
Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'Theme'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Frontend theme',
  'Label' => 'Theme',
  'Module' => 'Kernel::Output::HTML::PreferencesTheme',
  'PrefKey' => 'UserTheme',
  'Prio' => '3000'
};

PreferencesGroups###OutOfOffice

DescriptionValue
Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'OutOfOffice'} =  {
  'Active' => '1',
  'Block' => 'OutOfOffice',
  'Column' => 'User Profile',
  'Key' => '',
  'Label' => 'Out Of Office Time',
  'Module' => 'Kernel::Output::HTML::PreferencesOutOfOffice',
  'PrefKey' => 'UserOutOfOffice',
  'Prio' => '4000'
};

PreferencesGroups###TimeZone

DescriptionValue
Description:Defines the config parameters of this item, to be shown in the preferences view.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'TimeZone'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Time Zone',
  'Label' => 'Time Zone',
  'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
  'PrefKey' => 'UserTimeZone',
  'Prio' => '5000'
};

PreferencesGroups###CSVSeparator

DescriptionValue
Description:Gives end users the possibility to override the separator character for CSV files, defined in the translation files.
Group:Framework
SubGroup:Frontend::Agent::Preferences
Valid:0
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'CSVSeparator'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Data' => {
    '' => '',
    ',' => ',',
    ';' => ';',
    '\\t' => 'tab',
    '|' => '|'
  },
  'DataSelected' => '0',
  'Desc' => 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.',
  'Key' => 'CSV Separator',
  'Label' => 'CSV Separator',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserCSVSeparator',
  'Prio' => '4000'
};

Frontend::Agent::SearchRouter

Frontend::SearchDefault

DescriptionValue
Description:Search backend default router.
Group:Framework
SubGroup:Frontend::Agent::SearchRouter
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::SearchDefault'} =  'Action=AgentTicketSearch;Subaction=AJAX';

Frontend::Agent::Stats

Stats::SearchPageShown

DescriptionValue
Description:Defines the default maximum number of search results shown on the overview page.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::SearchPageShown'} =  '20';

Stats::DefaultSelectedDynamicObject

DescriptionValue
Description:Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::DefaultSelectedDynamicObject'} =  'Ticket';

Stats::DefaultSelectedPermissions

DescriptionValue
Description:Defines the default selection at the drop down menu for permissions (Form: Common Specification).
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::DefaultSelectedPermissions'} =  [
  'stats'
];

Stats::DefaultSelectedFormat

DescriptionValue
Description:Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::DefaultSelectedFormat'} =  [
  'Print',
  'CSV'
];

Stats::SearchLimit

DescriptionValue
Description:Defines the search limit for the stats.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::SearchLimit'} =  '500';

Stats::Format

DescriptionValue
Description:Defines all the possible stats output formats.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::Format'} =  {
  'CSV' => 'CSV',
  'GD::Graph::area' => 'graph-area',
  'GD::Graph::bars' => 'graph-bars',
  'GD::Graph::hbars' => 'graph-hbars',
  'GD::Graph::lines' => 'graph-lines',
  'GD::Graph::linespoints' => 'graph-lines-points',
  'GD::Graph::pie' => 'graph-pie',
  'GD::Graph::points' => 'graph-points',
  'Print' => 'Print'
};

Stats::GraphSize

DescriptionValue
Description:Sets the size of the statistic graph.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::GraphSize'} =  {
  '1200x800' => '1200x800',
  '1600x1200' => '1600x1200',
  '800x600' => '800x600'
};

Stats::TimeType

DescriptionValue
Description:Sets the time type which should be shown.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:1
Config-Setting:
 $Self->{'Stats::TimeType'} =  'Extended';

Stats::ExchangeAxis

DescriptionValue
Description:Allows agents to exchange the axis of a stat if they generate one.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:0
Required:0
Config-Setting:
 $Self->{'Stats::ExchangeAxis'} =  '0';

Stats::UseAgentElementInStats

DescriptionValue
Description:Allows agents to generate individual-related stats.
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:0
Required:0
Config-Setting:
 $Self->{'Stats::UseAgentElementInStats'} =  '0';

Stats::CustomerIDAsMultiSelect

DescriptionValue
Description:Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).
Group:Framework
SubGroup:Frontend::Agent::Stats
Valid:1
Required:0
Config-Setting:
 $Self->{'Stats::CustomerIDAsMultiSelect'} =  '1';

Frontend::Customer

CustomerHeadline

DescriptionValue
Description:The headline shown in the customer interface.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerHeadline'} =  'Example Company Support';

CustomerLogo

DescriptionValue
Description:The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerLogo'} =  {
  'StyleHeight' => '50px',
  'StyleRight' => '25px',
  'StyleTop' => '2px',
  'StyleWidth' => '135px',
  'URL' => 'skins/Customer/default/img/logo.png'
};

CustomerPanelUserID

DescriptionValue
Description:Defines the user identifier for the customer panel.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelUserID'} =  '1';

CustomerGroupSupport

DescriptionValue
Description:Activates support for customer groups.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerGroupSupport'} =  '0';

CustomerGroupAlwaysGroups

DescriptionValue
Description:Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every user for these groups).
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerGroupAlwaysGroups'} =  [
  'users'
];

CustomerPanelLoginURL

DescriptionValue
Description:Defines an alternate login URL for the customer panel..
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanelLoginURL'} =  'http://host.example.com/cgi-bin/login.pl';

CustomerPanelLogoutURL

DescriptionValue
Description:Defines an alternate logout URL for the customer panel.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanelLogoutURL'} =  'http://host.example.com/cgi-bin/login.pl';

Frontend::CustomerUser::Item###1-GoogleMaps

DescriptionValue
Description:Defines a customer item, which generates a google maps icon at the end of a customer info block.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::CustomerUser::Item'}->{'1-GoogleMaps'} =  {
  'Attributes' => 'UserStreet;UserCity;UserCountry;',
  'CSS' => 'Core.Agent.CustomerUser.GoogleMaps.css',
  'CSSClass' => 'GoogleMaps',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserStreet;UserCity;',
  'Target' => '_blank',
  'Text' => 'Location',
  'URL' => 'http://maps.google.com/maps?z=7&q='
};

Frontend::CustomerUser::Item###2-Google

DescriptionValue
Description:Defines a customer item, which generates a google icon at the end of a customer info block.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::CustomerUser::Item'}->{'2-Google'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.Google.css',
  'CSSClass' => 'Google',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'Google',
  'URL' => 'http://google.com/search?q='
};

Frontend::CustomerUser::Item###2-LinkedIn

DescriptionValue
Description:Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::CustomerUser::Item'}->{'2-LinkedIn'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.LinkedIn.css',
  'CSSClass' => 'LinkedIn',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'LinkedIn',
  'URL' => 'http://www.linkedin.com/commonSearch?type=people&keywords='
};

Frontend::CustomerUser::Item###3-XING

DescriptionValue
Description:Defines a customer item, which generates a XING icon at the end of a customer info block.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::CustomerUser::Item'}->{'3-XING'} =  {
  'Attributes' => 'UserFirstname;UserLastname;',
  'CSS' => 'Core.Agent.CustomerUser.Xing.css',
  'CSSClass' => 'Xing',
  'Module' => 'Kernel::Output::HTML::CustomerUserGeneric',
  'Required' => 'UserFirstname;UserLastname;',
  'Target' => '_blank',
  'Text' => 'XING',
  'URL' => 'https://www.xing.com/app/search?op=search;keywords='
};

CustomerPanelPreApplicationModule###CustomerAccept

DescriptionValue
Description:This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanelPreApplicationModule'}->{'CustomerAccept'} =  'Kernel::Modules::CustomerAccept';

CustomerPanel::InfoKey

DescriptionValue
Description:Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanel::InfoKey'} =  'CustomerAccept1';

CustomerPanel::InfoFile

DescriptionValue
Description:Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.
Group:Framework
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanel::InfoFile'} =  'CustomerAccept';

CustomerPanelLostPassword

DescriptionValue
Description:Activates lost password feature for customers.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelLostPassword'} =  '1';

CustomerPanelCreateAccount

DescriptionValue
Description:Enables customers to create their own accounts.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelCreateAccount'} =  '1';

CustomerPanelSubjectLostPasswordToken

DescriptionValue
Description:Defines the subject for notification mails sent to customers, with token about new requested password.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelSubjectLostPasswordToken'} =  'New OTRS password request';

CustomerPanelBodyLostPasswordToken

DescriptionValue
Description:Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelBodyLostPasswordToken'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has requested to change your OTRS
password.

If you want to do this, click on this link. You will receive another email containing the password.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerLostPassword;Token=<OTRS_TOKEN>

If you did not request a new password, please ignore this email.
            ';

CustomerPanelSubjectLostPassword

DescriptionValue
Description:Defines the subject for notification mails sent to customers, about new password.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelSubjectLostPassword'} =  'New OTRS password';

CustomerPanelBodyLostPassword

DescriptionValue
Description:Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelBodyLostPassword'} =  'Hi <OTRS_USERFIRSTNAME>,


New password: <OTRS_NEWPW>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            ';

CustomerPanelSubjectNewAccount

DescriptionValue
Description:Defines the subject for notification mails sent to customers, about new account.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelSubjectNewAccount'} =  'New OTRS Account!';

CustomerPanelBodyNewAccount

DescriptionValue
Description:Defines the body text for notification mails sent to customers, about new account.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelBodyNewAccount'} =  'Hi <OTRS_USERFIRSTNAME>,

You or someone impersonating you has created a new OTRS account for
you.

Full name: <OTRS_USERFIRSTNAME> <OTRS_USERLASTNAME>
User name: <OTRS_USERLOGIN>
Password : <OTRS_USERPASSWORD>

You can log in via the following URL. We encourage you to change your password
via the Preferences button after logging in.

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl
            ';

Loader::Customer::Skin###000-default

DescriptionValue
Description:Default skin for OTRS 3.0 interface.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:0
Config-Setting:
 $Self->{'Loader::Customer::Skin'}->{'000-default'} =  {
  'Description' => 'This is the default orange - black skin for OTRS 3.0.',
  'HomePage' => 'www.otrs.org',
  'InternalName' => 'default',
  'VisibleName' => 'Default'
};

Loader::Customer::SelectedSkin

DescriptionValue
Description:The customer skin's InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.
Group:Framework
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'Loader::Customer::SelectedSkin'} =  'default';

Frontend::Customer::Auth

Customer::AuthModule

DescriptionValue
Description:Defines the module to authenticate customers.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:1
Config-Setting:
 $Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::DB';

Customer::AuthModule::DB::CryptType

DescriptionValue
Description:If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:1
Config-Setting:
 $Self->{'Customer::AuthModule::DB::CryptType'} =  'md5';

Customer::AuthModule::DB::Table

DescriptionValue
Description:If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:1
Config-Setting:
 $Self->{'Customer::AuthModule::DB::Table'} =  'customer_user';

Customer::AuthModule::DB::CustomerKey

DescriptionValue
Description:If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:1
Config-Setting:
 $Self->{'Customer::AuthModule::DB::CustomerKey'} =  'login';

Customer::AuthModule::DB::CustomerPassword

DescriptionValue
Description:If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:1
Config-Setting:
 $Self->{'Customer::AuthModule::DB::CustomerPassword'} =  'pw';

Customer::AuthModule::DB::DSN

DescriptionValue
Description:If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::DB::DSN'} =  'DBI:mysql:database=customerdb;host=customerdbhost';

Customer::AuthModule::DB::User

DescriptionValue
Description:If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::DB::User'} =  'some_user';

Customer::AuthModule::DB::Password

DescriptionValue
Description:If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::DB::Password'} =  'some_password';

Customer::AuthModule::DB::Type

DescriptionValue
Description:If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::DB::Type'} =  'mysql';

Customer::AuthModule::HTTPBasicAuth::Replace

DescriptionValue
Description:If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::HTTPBasicAuth::Replace'} =  'example_domain\\\\';

Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp

DescriptionValue
Description:If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::HTTPBasicAuth::ReplaceRegExp'} =  '^(.+?)@.+?$';

Customer::AuthModule::LDAP::Host

DescriptionValue
Description:If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::Host'} =  'ldap.example.com';

Customer::AuthModule::LDAP::BaseDN

DescriptionValue
Description:If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'dc=example,dc=com';

Customer::AuthModule::LDAP::UID

DescriptionValue
Description:If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::UID'} =  'uid';

Customer::AuthModule::LDAP::GroupDN

DescriptionValue
Description:If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::GroupDN'} =  'cn=otrsallow,ou=posixGroups,dc=example,dc=com';

Customer::AuthModule::LDAP::AccessAttr

DescriptionValue
Description:If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::AccessAttr'} =  'memberUid';

Customer::AuthModule::LDAP::UserAttr

DescriptionValue
Description:If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::UserAttr'} =  'UID';

Customer::AuthModule::LDAP::SearchUserDN

DescriptionValue
Description:If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =  'cn=binduser,ou=users,dc=example,dc=com';

Customer::AuthModule::LDAP::SearchUserPw

DescriptionValue
Description:If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  'some_password';

Customer::AuthModule::LDAP::AlwaysFilter

DescriptionValue
Description:If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} =  '(!objectclass=computer)';

Customer::AuthModule::LDAP::UserSuffix

DescriptionValue
Description:If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::UserSuffix'} =  '@domain.com';

Customer::AuthModule::LDAP::Params

DescriptionValue
Description:If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::Params'} =  {
  'async' => '0',
  'port' => '389',
  'timeout' => '120',
  'version' => '3'
};

Customer::AuthModule::LDAP::Die

DescriptionValue
Description:If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::LDAP::Die'} =  '1';

Customer::AuthModule::Radius::Host

DescriptionValue
Description:If "Radius" was selected for Customer::AuthModule, the radius host must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::Radius::Host'} =  'radiushost';

Customer::AuthModule::Radius::Password

DescriptionValue
Description:If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:0
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::Radius::Password'} =  'radiussecret';

Customer::AuthModule::Radius::Die

DescriptionValue
Description:If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can't be established due to network problems.
Group:Framework
SubGroup:Frontend::Customer::Auth
Valid:1
Required:0
Config-Setting:
 $Self->{'Customer::AuthModule::Radius::Die'} =  '1';

Frontend::Customer::ModuleMetaHead

CustomerFrontend::HeaderMetaModule###1-Refresh

DescriptionValue
Description:Defines the module to generate html refresh headers of html sites, in the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleMetaHead
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::HeaderMetaModule'}->{'1-Refresh'} =  {
  'Module' => 'Kernel::Output::HTML::HeaderMetaRefresh'
};

Frontend::Customer::ModuleNotify

CustomerFrontend::NotifyModule###1-ShowAgentOnline

DescriptionValue
Description:Defines the module that shows the currently loged in agents in the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowAgentOnline'} =  {
  'IdleMinutes' => '60',
  'Module' => 'Kernel::Output::HTML::NotificationAgentOnline',
  'ShowEmail' => '1'
};

CustomerFrontend::NotifyModule###1-ShowCustomerOnline

DescriptionValue
Description:Defines the module that shows the currently loged in customers in the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::NotifyModule'}->{'1-ShowCustomerOnline'} =  {
  'Module' => 'Kernel::Output::HTML::NotificationCustomerOnline',
  'ShowEmail' => '1'
};

Frontend::Customer::ModuleRegistration

CustomerFrontend::Module###Logout

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'Logout'} =  {
  'Description' => 'Logout of customer panel',
  'NavBarName' => '',
  'Title' => ''
};

CustomerFrontend::Module###CustomerPreferences

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerPreferences'} =  {
  'Description' => 'Customer preferences',
  'NavBarName' => '',
  'Title' => 'Preferences'
};

CustomerFrontend::Module###CustomerAccept

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerAccept'} =  {
  'Description' => 'To accept login information, such as an EULA or license.',
  'NavBarName' => '',
  'Title' => 'Info'
};

CustomerFrontend::Module###PictureUpload

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Framework
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'PictureUpload'} =  {
  'Description' => 'Picture upload module',
  'NavBarName' => 'Ticket',
  'Title' => 'Picture-Upload'
};

Frontend::Customer::Preferences

PreferencesTable

DescriptionValue
Description:Defines the name of the table, where the customer preferences are stored.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'PreferencesTable'} =  'user_preferences';

PreferencesTableKey

DescriptionValue
Description:Defines the column to store the keys for the preferences table.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'PreferencesTableKey'} =  'preferences_key';

CustomerPreferences

DescriptionValue
Description:Defines the parameters for the customer preferences table.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPreferences'} =  {
  'Module' => 'Kernel::System::CustomerUser::Preferences::DB',
  'Params' => {
    'Table' => 'customer_preferences',
    'TableKey' => 'preferences_key',
    'TableUserID' => 'user_id',
    'TableValue' => 'preferences_value'
  }
};

CustomerPreferencesView

DescriptionValue
Description:Sets the order of the different items in the customer preferences view.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPreferencesView'} =  [
  'User Profile',
  'Other Settings'
];

CustomerPreferencesGroups###Password

DescriptionValue
Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'Password'} =  {
  'Active' => '1',
  'Area' => 'Customer',
  'Column' => 'Other Settings',
  'Label' => 'Change password',
  'Module' => 'Kernel::Output::HTML::PreferencesPassword',
  'PasswordMin2Characters' => '0',
  'PasswordMin2Lower2UpperCharacters' => '0',
  'PasswordMinSize' => '0',
  'PasswordNeedDigit' => '0',
  'PasswordRegExp' => '',
  'Prio' => '1000'
};

CustomerPreferencesGroups###Language

DescriptionValue
Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'Language'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Your language',
  'Label' => 'Interface language',
  'Module' => 'Kernel::Output::HTML::PreferencesLanguage',
  'PrefKey' => 'UserLanguage',
  'Prio' => '2000'
};

CustomerPreferencesGroups###Theme

DescriptionValue
Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'Theme'} =  {
  'Active' => '0',
  'Column' => 'User Profile',
  'Key' => 'Select your frontend Theme.',
  'Label' => 'Theme',
  'Module' => 'Kernel::Output::HTML::PreferencesTheme',
  'PrefKey' => 'UserTheme',
  'Prio' => '1000'
};

CustomerPreferencesGroups###TimeZone

DescriptionValue
Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'TimeZone'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Key' => 'Time Zone',
  'Label' => 'Time Zone',
  'Module' => 'Kernel::Output::HTML::PreferencesTimeZone',
  'PrefKey' => 'UserTimeZone',
  'Prio' => '5000'
};

CustomerPreferencesGroups###PGP

DescriptionValue
Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'PGP'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Key' => 'PGP Key Upload',
  'Label' => 'PGP Key',
  'Module' => 'Kernel::Output::HTML::PreferencesPGP',
  'PrefKey' => 'UserPGPKey',
  'Prio' => '10000'
};

CustomerPreferencesGroups###SMIME

DescriptionValue
Description:Defines all the parameters for this item in the customer preferences.
Group:Framework
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'SMIME'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Key' => 'S/MIME Certificate Upload',
  'Label' => 'S/MIME Certificate',
  'Module' => 'Kernel::Output::HTML::PreferencesSMIME',
  'PrefKey' => 'UserSMIMEKey',
  'Prio' => '11000'
};

Frontend::Public

PublicFrontend::CommonParam###Action

DescriptionValue
Description:Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
Group:Framework
SubGroup:Frontend::Public
Valid:1
Required:1
Config-Setting:
 $Self->{'PublicFrontend::CommonParam'}->{'Action'} =  'PublicDefault';

Frontend::Public::ModuleRegistration

PublicFrontend::Module###PublicDefault

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Public::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'PublicFrontend::Module'}->{'PublicDefault'} =  {
  'Description' => 'PublicDefault',
  'NavBarName' => '',
  'Title' => 'PublicDefault'
};

PublicFrontend::Module###PublicRepository

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Framework
SubGroup:Frontend::Public::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'PublicFrontend::Module'}->{'PublicRepository'} =  {
  'Description' => 'PublicRepository',
  'NavBarName' => '',
  'Title' => 'PublicRepository'
};