Ticket

Core::ArticleFreeText
ArticleFreeKey1
ArticleFreeKey1::DefaultSelection
ArticleFreeText1
ArticleFreeText1::DefaultSelection
ArticleFreeKey2
ArticleFreeKey2::DefaultSelection
ArticleFreeText2
ArticleFreeText2::DefaultSelection
ArticleFreeKey3
ArticleFreeKey3::DefaultSelection
ArticleFreeText3
ArticleFreeText3::DefaultSelection
Core::FulltextSearch
Ticket::SearchIndexModule
Ticket::SearchIndex::Attribute
Ticket::EventModulePost###98-ArticleSearchIndex
Core::LinkObject
LinkObject::PossibleLink###0200
LinkObject::PossibleLink###0201
Core::PostMaster
PostmasterMaxEmails
PostMasterMaxEmailSize
PostMasterReconnectMessage
LoopProtectionModule
LoopProtectionLog
PostmasterAutoHTML2Text
PostmasterFollowUpSearchInReferences
PostmasterFollowUpSearchInBody
PostmasterFollowUpSearchInAttachment
PostmasterFollowUpSearchInRaw
PostmasterUserID
PostmasterDefaultQueue
PostmasterDefaultPriority
PostmasterDefaultState
PostmasterFollowUpState
PostmasterFollowUpStateClosed
PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner
PostmasterX-Header
PostMaster::PreFilterModule###1-Match
PostMaster::PreFilterModule###2-Match
PostMaster::PreFilterModule###3-NewTicketReject
PostMaster::PreFilterModule::NewTicketReject::Sender
PostMaster::PreFilterModule::NewTicketReject::Subject
PostMaster::PreFilterModule::NewTicketReject::Body
PostMaster::PreFilterModule###4-CMD
PostMaster::PreFilterModule###5-SpamAssassin
PostMaster::PreFilterModule###6-SpamAssassin
PostMaster::PreFilterModule###000-MatchDBSource
PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck
SendNoAutoResponseRegExp
Core::Stats
Stats::DynamicObjectRegistration###Ticket
Stats::DynamicObjectRegistration###TicketList
Stats::DynamicObjectRegistration###TicketAccountedTime
Stats::DynamicObjectRegistration###TicketSolutionResponseTime
Core::Ticket
Ticket::Hook
Ticket::HookDivider
Ticket::SubjectSize
Ticket::SubjectRe
Ticket::SubjectFwd
Ticket::SubjectFormat
Ticket::CustomQueue
Ticket::NewArticleIgnoreSystemSender
Ticket::ChangeOwnerToEveryone
Ticket::Responsible
Ticket::ResponsibleAutoSet
Ticket::Type
Ticket::Service
Ticket::ArchiveSystem
Ticket::NumberGenerator
Ticket::NumberGenerator::MinCounterSize
Ticket::NumberGenerator::CheckSystemID
Ticket::CounterLog
Ticket::IndexModule
Ticket::StorageModule
ArticleDir
Ticket::EventModulePost###100-ArchiveRestore
Ticket::EventModulePost###110-AcceleratorUpdate
Ticket::EventModulePost###120-ForceOwnerResetOnMove
Ticket::EventModulePost###130-ForceStateChangeOnLock
Ticket::EventModulePost###140-ResponsibleAutoSet
Ticket::EventModulePost###150-TicketPendingTimeReset
Ticket::EventModulePost###500-NotificationEvent
Ticket::EventModulePost###900-EscalationIndex
Ticket::EventModulePost###910-ForceUnlockOnMove
Ticket::EventModulePost###920-TicketArticleNewMessageUpdate
Ticket::CustomModule###001-CustomModule
Ticket::ViewableSenderTypes
Ticket::ViewableLocks
Ticket::ViewableStateType
Ticket::UnlockStateType
Ticket::PendingNotificationOnlyToOwner
Ticket::PendingNotificationNotToResponsible
Ticket::PendingReminderStateType
Ticket::PendingAutoStateType
Ticket::StateAfterPending
System::Permission
Ticket::Permission###1-OwnerCheck
Ticket::Permission###2-ResponsibleCheck
Ticket::Permission###3-GroupCheck
Ticket::Permission###4-WatcherCheck
CustomerTicket::Permission###1-GroupCheck
CustomerTicket::Permission###2-CustomerUserIDCheck
CustomerTicket::Permission###3-CustomerIDCheck
Ticket::DefineEmailFrom
Ticket::DefineEmailFromSeparator
CustomerNotifyJustToRealCustomer
AgentSelfNotifyOnAction
Core::TicketACL
Ticket::Acl::Module###1-Ticket::Acl::Module
TicketACL::Default::Action
Core::TicketBulkAction
Ticket::Frontend::BulkFeature
Ticket::Frontend::BulkFeatureGroup
Core::TicketFreeText
TicketFreeKey1
TicketFreeKey1::DefaultSelection
TicketFreeText1
TicketFreeText1::DefaultSelection
TicketFreeText1::Link
TicketFreeKey2
TicketFreeKey2::DefaultSelection
TicketFreeText2
TicketFreeText2::DefaultSelection
TicketFreeText2::Link
TicketFreeKey3
TicketFreeKey3::DefaultSelection
TicketFreeText3
TicketFreeText3::DefaultSelection
TicketFreeText3::Link
TicketFreeKey4
TicketFreeKey4::DefaultSelection
TicketFreeText4
TicketFreeText4::DefaultSelection
TicketFreeText4::Link
TicketFreeKey5
TicketFreeKey5::DefaultSelection
TicketFreeText5
TicketFreeText5::DefaultSelection
TicketFreeText5::Link
TicketFreeKey6
TicketFreeKey6::DefaultSelection
TicketFreeText6
TicketFreeText6::DefaultSelection
TicketFreeText6::Link
TicketFreeKey7
TicketFreeKey7::DefaultSelection
TicketFreeText7
TicketFreeText7::DefaultSelection
TicketFreeText7::Link
TicketFreeKey8
TicketFreeKey8::DefaultSelection
TicketFreeText8
TicketFreeText8::DefaultSelection
TicketFreeText8::Link
TicketFreeKey9
TicketFreeKey9::DefaultSelection
TicketFreeText9
TicketFreeText9::DefaultSelection
TicketFreeText9::Link
TicketFreeKey10
TicketFreeKey10::DefaultSelection
TicketFreeText10
TicketFreeText10::DefaultSelection
TicketFreeText10::Link
TicketFreeKey11
TicketFreeKey11::DefaultSelection
TicketFreeText11
TicketFreeText11::DefaultSelection
TicketFreeText11::Link
TicketFreeKey12
TicketFreeKey12::DefaultSelection
TicketFreeText12
TicketFreeText12::DefaultSelection
TicketFreeText12::Link
TicketFreeKey13
TicketFreeKey13::DefaultSelection
TicketFreeText13
TicketFreeText13::DefaultSelection
TicketFreeText13::Link
TicketFreeKey14
TicketFreeKey14::DefaultSelection
TicketFreeText14
TicketFreeText14::DefaultSelection
TicketFreeText14::Link
TicketFreeKey15
TicketFreeKey15::DefaultSelection
TicketFreeText15
TicketFreeText15::DefaultSelection
TicketFreeText15::Link
TicketFreeKey16
TicketFreeKey16::DefaultSelection
TicketFreeText16
TicketFreeText16::DefaultSelection
TicketFreeText16::Link
Core::TicketFreeTextDefault
Ticket::EventModulePost###TicketFreeFieldDefault
Ticket::TicketFreeFieldDefault###Element1
Ticket::TicketFreeFieldDefault###Element2
Ticket::TicketFreeFieldDefault###Element3
Ticket::TicketFreeFieldDefault###Element4
Ticket::TicketFreeFieldDefault###Element5
Ticket::TicketFreeFieldDefault###Element6
Ticket::TicketFreeFieldDefault###Element7
Ticket::TicketFreeFieldDefault###Element8
Ticket::TicketFreeFieldDefault###Element9
Ticket::TicketFreeFieldDefault###Element10
Ticket::TicketFreeFieldDefault###Element11
Ticket::TicketFreeFieldDefault###Element12
Ticket::TicketFreeFieldDefault###Element13
Ticket::TicketFreeFieldDefault###Element14
Ticket::TicketFreeFieldDefault###Element15
Ticket::TicketFreeFieldDefault###Element16
Core::TicketFreeTime
TicketFreeTimeKey1
TicketFreeTimeOptional1
TicketFreeTimeDiff1
TicketFreeTimePeriod1
TicketFreeTimeKey2
TicketFreeTimeOptional2
TicketFreeTimeDiff2
TicketFreeTimePeriod2
TicketFreeTimeKey3
TicketFreeTimeOptional3
TicketFreeTimeDiff3
TicketFreeTimePeriod3
TicketFreeTimeKey4
TicketFreeTimeOptional4
TicketFreeTimeDiff4
TicketFreeTimePeriod4
TicketFreeTimeKey5
TicketFreeTimeOptional5
TicketFreeTimeDiff5
TicketFreeTimePeriod5
TicketFreeTimeKey6
TicketFreeTimeOptional6
TicketFreeTimeDiff6
TicketFreeTimePeriod6
Core::TicketWatcher
Ticket::Watcher
Ticket::WatcherGroup
Frontend::Admin::ModuleRegistration
Frontend::Module###AdminQueue
Frontend::Module###AdminResponse
Frontend::Module###AdminQueueResponses
Frontend::Module###AdminAutoResponse
Frontend::Module###AdminQueueAutoResponse
Frontend::Module###AdminAttachment
Frontend::Module###AdminResponseAttachment
Frontend::Module###AdminSalutation
Frontend::Module###AdminSignature
Frontend::Module###AdminSystemAddress
Frontend::Module###AdminNotification
Frontend::Module###AdminNotificationEvent
Frontend::Module###AdminService
Frontend::Module###AdminSLA
Frontend::Module###AdminType
Frontend::Module###AdminState
Frontend::Module###AdminPriority
Frontend::Module###AdminGenericAgent
Frontend::Agent
Ticket::Frontend::PendingDiffTime
Ticket::Frontend::ListType
Ticket::Frontend::TextAreaEmail
Ticket::Frontend::TextAreaNote
Ticket::Frontend::InformAgentMaxSize
Ticket::Frontend::InvolvedAgentMaxSize
Ticket::Frontend::CustomerInfoCompose
Ticket::Frontend::CustomerInfoComposeMaxSize
Ticket::Frontend::CustomerInfoZoom
Ticket::Frontend::CustomerInfoZoomMaxSize
Ticket::Frontend::CustomerInfoQueueMaxSize
Ticket::Frontend::AccountTime
Ticket::Frontend::TimeUnits
Ticket::Frontend::NeedAccountedTime
Ticket::Frontend::BulkAccountedTime
Ticket::Frontend::NeedSpellCheck
Ticket::Frontend::NewOwnerSelection
Ticket::Frontend::NewResponsibleSelection
Ticket::Frontend::NewQueueSelectionType
Ticket::Frontend::NewQueueSelectionString
Ticket::Frontend::NewQueueOwnSelection
Ticket::Frontend::ShowCustomerTickets
NewTicketInNewWindow::Enabled
CustomerDBLink
CustomerDBLinkTarget
Frontend::CommonObject###QueueObject
Frontend::CommonObject###TicketObject
Frontend::CommonParam###Action
Frontend::CommonParam###QueueID
Frontend::CommonParam###TicketID
Frontend::Agent::CustomerSearch
Ticket::Frontend::CustomerSearchAutoComplete###Active
Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength
Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay
Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead
Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed
Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth
Frontend::Agent::Dashboard
DashboardBackend###0100-TicketPendingReminder
DashboardBackend###0110-TicketEscalation
DashboardBackend###0120-TicketNew
DashboardBackend###0130-TicketOpen
DashboardBackend###0250-TicketStats
DashboardBackend###0260-TicketCalendar
Frontend::Agent::ModuleMetaHead
Frontend::HeaderMetaModule###2-TicketSearch
Frontend::Agent::ModuleNotify
Frontend::NotifyModule###5-Ticket::TicketEscalation
Frontend::Agent::ModuleRegistration
Frontend::Module###AgentTicketQueue
Frontend::Module###AgentTicketPhone
Frontend::Module###AgentTicketPhoneOutbound
Frontend::Module###AgentTicketEmail
Frontend::Module###AgentTicketSearch
Frontend::Module###AgentTicketMailbox
Frontend::Module###AgentTicketLockedView
Frontend::Module###AgentTicketResponsibleView
Frontend::Module###AgentTicketWatchView
Frontend::Module###AgentCustomerSearch
Frontend::Module###AgentTicketStatusView
Frontend::Module###AgentTicketEscalationView
Frontend::Module###AgentZoom
Frontend::Module###AgentTicketZoom
Frontend::Module###AgentTicketAttachment
Frontend::Module###AgentTicketPlain
Frontend::Module###AgentTicketNote
Frontend::Module###AgentTicketMerge
Frontend::Module###AgentTicketPending
Frontend::Module###AgentTicketWatcher
Frontend::Module###AgentTicketPriority
Frontend::Module###AgentTicketLock
Frontend::Module###AgentTicketMove
Frontend::Module###AgentTicketHistory
Frontend::Module###AgentTicketOwner
Frontend::Module###AgentTicketResponsible
Frontend::Module###AgentTicketCompose
Frontend::Module###AgentTicketBounce
Frontend::Module###AgentTicketForward
Frontend::Module###AgentTicketCustomer
Frontend::Module###AgentTicketClose
Frontend::Module###AgentTicketFreeText
Frontend::Module###AgentTicketPrint
Frontend::Module###AgentTicketBulk
Frontend::Agent::Preferences
PreferencesGroups###NewTicketNotify
PreferencesGroups###FollowUpNotify
PreferencesGroups###LockTimeoutNotify
PreferencesGroups###MoveNotify
PreferencesGroups###WatcherNotify
PreferencesGroups###CustomQueue
PreferencesGroups###RefreshTime
PreferencesGroups###TicketOverviewSmallPageShown
PreferencesGroups###TicketOverviewMediumPageShown
PreferencesGroups###TicketOverviewPreviewPageShown
PreferencesGroups###CreateNextMask
Frontend::Agent::SearchRouter
Frontend::Search###Ticket
Frontend::Agent::Ticket::ArticleAttachmentModule
Ticket::Frontend::ArticleAttachmentModule###1-Download
Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer
Frontend::Agent::Ticket::ArticleComposeModule
Ticket::Frontend::ArticleComposeModule###1-SignEmail
Ticket::Frontend::ArticleComposeModule###2-CryptEmail
Frontend::Agent::Ticket::ArticleViewModule
Ticket::Frontend::ArticleViewModule###1-PGP
Ticket::Frontend::ArticleViewModule###1-SMIME
Frontend::Agent::Ticket::ArticleViewModulePre
Ticket::Frontend::ArticlePreViewModule###1-PGP
Ticket::Frontend::ArticlePreViewModule###1-SMIME
Frontend::Agent::Ticket::MenuModule
Ticket::Frontend::MenuModule###000-Back
Ticket::Frontend::MenuModule###100-Lock
Ticket::Frontend::MenuModule###200-History
Ticket::Frontend::MenuModule###210-Print
Ticket::Frontend::MenuModule###300-Priority
Ticket::Frontend::MenuModule###310-FreeText
Ticket::Frontend::MenuModule###320-Link
Ticket::Frontend::MenuModule###400-Owner
Ticket::Frontend::MenuModule###410-Responsible
Ticket::Frontend::MenuModule###420-Customer
Ticket::Frontend::MenuModule###420-Note
Ticket::Frontend::MenuModule###430-Merge
Ticket::Frontend::MenuModule###440-Pending
Ticket::Frontend::MenuModule###448-Watch
Ticket::Frontend::MenuModule###450-Close
Ticket::Frontend::MenuModule###460-Delete
Ticket::Frontend::MenuModule###470-Spam
Frontend::Agent::Ticket::MenuModulePre
Ticket::Frontend::PreMenuModule###100-Lock
Ticket::Frontend::PreMenuModule###200-Zoom
Ticket::Frontend::PreMenuModule###210-History
Ticket::Frontend::PreMenuModule###300-Priority
Ticket::Frontend::PreMenuModule###420-Note
Ticket::Frontend::PreMenuModule###440-Close
Ticket::Frontend::PreMenuModule###445-Move
Ticket::Frontend::PreMenuModule###450-Delete
Ticket::Frontend::PreMenuModule###460-Spam
Frontend::Agent::Ticket::ViewBounce
Ticket::Frontend::AgentTicketBounce###Permission
Ticket::Frontend::AgentTicketBounce###RequiredLock
Ticket::Frontend::AgentTicketBounce###StateDefault
Ticket::Frontend::AgentTicketBounce###StateType
Ticket::Frontend::BounceText
Frontend::Agent::Ticket::ViewBulk
Ticket::Frontend::AgentTicketBulk###RequiredLock
Ticket::Frontend::AgentTicketBulk###Owner
Ticket::Frontend::AgentTicketBulk###Responsible
Ticket::Frontend::AgentTicketBulk###State
Ticket::Frontend::AgentTicketBulk###StateType
Ticket::Frontend::AgentTicketBulk###StateDefault
Ticket::Frontend::AgentTicketBulk###Priority
Ticket::Frontend::AgentTicketBulk###PriorityDefault
Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault
Ticket::Frontend::AgentTicketBulk###ArticleTypes
Frontend::Agent::Ticket::ViewClose
Ticket::Frontend::AgentTicketClose###Permission
Ticket::Frontend::AgentTicketClose###RequiredLock
Ticket::Frontend::AgentTicketClose###TicketType
Ticket::Frontend::AgentTicketClose###Service
Ticket::Frontend::AgentTicketClose###Owner
Ticket::Frontend::AgentTicketClose###OwnerMandatory
Ticket::Frontend::AgentTicketClose###Responsible
Ticket::Frontend::AgentTicketClose###State
Ticket::Frontend::AgentTicketClose###StateType
Ticket::Frontend::AgentTicketClose###StateDefault
Ticket::Frontend::AgentTicketClose###Note
Ticket::Frontend::AgentTicketClose###Subject
Ticket::Frontend::AgentTicketClose###Body
Ticket::Frontend::AgentTicketClose###InvolvedAgent
Ticket::Frontend::AgentTicketClose###InformAgent
Ticket::Frontend::AgentTicketClose###ArticleTypeDefault
Ticket::Frontend::AgentTicketClose###ArticleTypes
Ticket::Frontend::AgentTicketClose###Priority
Ticket::Frontend::AgentTicketClose###PriorityDefault
Ticket::Frontend::AgentTicketClose###Title
Ticket::Frontend::AgentTicketClose###TicketFreeText
Ticket::Frontend::AgentTicketClose###TicketFreeTime
Ticket::Frontend::AgentTicketClose###ArticleFreeText
Ticket::Frontend::AgentTicketClose###HistoryType
Ticket::Frontend::AgentTicketClose###HistoryComment
Frontend::Agent::Ticket::ViewCompose
Ticket::Frontend::AgentTicketCompose###Permission
Ticket::Frontend::AgentTicketCompose###RequiredLock
Ticket::Frontend::AgentTicketCompose###StateDefault
Ticket::Frontend::AgentTicketCompose###StateType
Ticket::Frontend::ResponseFormat
Ticket::Frontend::Quote
Ticket::Frontend::ComposeAddCustomerAddress
Ticket::Frontend::ComposeReplaceSenderAddress
Ticket::Frontend::ComposeExcludeCcRecipients
Ticket::Frontend::AgentTicketCompose###TicketFreeText
Ticket::Frontend::AgentTicketCompose###TicketFreeTime
Ticket::Frontend::AgentTicketCompose###ArticleFreeText
Frontend::Agent::Ticket::ViewCustomer
Ticket::Frontend::AgentTicketCustomer###Permission
Ticket::Frontend::AgentTicketCustomer###RequiredLock
Frontend::Agent::Ticket::ViewEmailNew
Ticket::Frontend::AgentTicketEmail###Priority
Ticket::Frontend::AgentTicketEmail###ArticleType
Ticket::Frontend::AgentTicketEmail###SenderType
Ticket::Frontend::AgentTicketEmail###Subject
Ticket::Frontend::AgentTicketEmail###Body
Ticket::Frontend::AgentTicketEmail###StateDefault
Ticket::Frontend::AgentTicketEmail###StateType
Ticket::Frontend::AgentTicketEmail###TicketFreeText
Ticket::Frontend::AgentTicketEmail###TicketFreeTime
Ticket::Frontend::AgentTicketEmail###ArticleFreeText
Ticket::Frontend::AgentTicketEmail###HistoryType
Ticket::Frontend::AgentTicketEmail###HistoryComment
Frontend::Agent::Ticket::ViewEscalation
Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage
Ticket::Frontend::AgentTicketEscalationView###SortBy::Default
Ticket::Frontend::AgentTicketEscalationView###Order::Default
Frontend::Agent::Ticket::ViewForward
Ticket::Frontend::AgentTicketForward###Permission
Ticket::Frontend::AgentTicketForward###RequiredLock
Ticket::Frontend::AgentTicketForward###StateDefault
Ticket::Frontend::AgentTicketForward###StateType
Ticket::Frontend::AgentTicketForward###ArticleTypeDefault
Ticket::Frontend::AgentTicketForward###ArticleTypes
Ticket::Frontend::AgentTicketForward###TicketFreeText
Ticket::Frontend::AgentTicketForward###TicketFreeTime
Ticket::Frontend::AgentTicketForward###ArticleFreeText
Frontend::Agent::Ticket::ViewFreeText
Ticket::Frontend::AgentTicketFreeText###Permission
Ticket::Frontend::AgentTicketFreeText###RequiredLock
Ticket::Frontend::AgentTicketFreeText###TicketType
Ticket::Frontend::AgentTicketFreeText###Service
Ticket::Frontend::AgentTicketFreeText###Owner
Ticket::Frontend::AgentTicketFreeText###OwnerMandatory
Ticket::Frontend::AgentTicketFreeText###Responsible
Ticket::Frontend::AgentTicketFreeText###State
Ticket::Frontend::AgentTicketFreeText###StateType
Ticket::Frontend::AgentTicketFreeText###StateDefault
Ticket::Frontend::AgentTicketFreeText###Note
Ticket::Frontend::AgentTicketFreeText###Subject
Ticket::Frontend::AgentTicketFreeText###Body
Ticket::Frontend::AgentTicketFreeText###InvolvedAgent
Ticket::Frontend::AgentTicketFreeText###InformAgent
Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault
Ticket::Frontend::AgentTicketFreeText###ArticleTypes
Ticket::Frontend::AgentTicketFreeText###Priority
Ticket::Frontend::AgentTicketFreeText###PriorityDefault
Ticket::Frontend::AgentTicketFreeText###Title
Ticket::Frontend::AgentTicketFreeText###TicketFreeText
Ticket::Frontend::AgentTicketFreeText###TicketFreeTime
Ticket::Frontend::AgentTicketFreeText###ArticleFreeText
Ticket::Frontend::AgentTicketFreeText###HistoryType
Ticket::Frontend::AgentTicketFreeText###HistoryComment
Frontend::Agent::Ticket::ViewHistory
Ticket::Frontend::HistoryOrder
Frontend::Agent::Ticket::ViewMailbox
Ticket::Frontend::AgentTicketLockedView###SortBy::Default
Ticket::Frontend::AgentTicketLockedView###Order::Default
Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default
Ticket::Frontend::AgentTicketResponsibleView###Order::Default
Ticket::Frontend::AgentTicketWatchView###SortBy::Default
Ticket::Frontend::AgentTicketWatchView###Order::Default
Frontend::Agent::Ticket::ViewMerge
Ticket::Frontend::AgentTicketMerge###Permission
Ticket::Frontend::AgentTicketMerge###RequiredLock
Ticket::Frontend::MergeText
Ticket::Frontend::AutomaticMergeText
Frontend::Agent::Ticket::ViewMove
Ticket::Frontend::MoveType
Ticket::Frontend::AgentTicketMove###State
Ticket::DefaultNextMoveStateType
Ticket::Frontend::AgentTicketMove###Priority
Ticket::Frontend::AgentTicketMove###TicketFreeText
Ticket::Frontend::AgentTicketMove###TicketFreeTime
Ticket::Frontend::AgentTicketMove###Subject
Ticket::Frontend::AgentTicketMove###Body
Frontend::Agent::Ticket::ViewNote
Ticket::Frontend::AgentTicketNote###Permission
Ticket::Frontend::AgentTicketNote###RequiredLock
Ticket::Frontend::AgentTicketNote###TicketType
Ticket::Frontend::AgentTicketNote###Service
Ticket::Frontend::AgentTicketNote###Owner
Ticket::Frontend::AgentTicketNote###OwnerMandatory
Ticket::Frontend::AgentTicketNote###Responsible
Ticket::Frontend::AgentTicketNote###State
Ticket::Frontend::AgentTicketNote###StateType
Ticket::Frontend::AgentTicketNote###StateDefault
Ticket::Frontend::AgentTicketNote###Note
Ticket::Frontend::AgentTicketNote###Subject
Ticket::Frontend::AgentTicketNote###Body
Ticket::Frontend::AgentTicketNote###InvolvedAgent
Ticket::Frontend::AgentTicketNote###InformAgent
Ticket::Frontend::AgentTicketNote###ArticleTypeDefault
Ticket::Frontend::AgentTicketNote###ArticleTypes
Ticket::Frontend::AgentTicketNote###Priority
Ticket::Frontend::AgentTicketNote###PriorityDefault
Ticket::Frontend::AgentTicketNote###Title
Ticket::Frontend::AgentTicketNote###TicketFreeText
Ticket::Frontend::AgentTicketNote###TicketFreeTime
Ticket::Frontend::AgentTicketNote###ArticleFreeText
Ticket::Frontend::AgentTicketNote###HistoryType
Ticket::Frontend::AgentTicketNote###HistoryComment
Frontend::Agent::Ticket::ViewOwner
Ticket::Frontend::AgentTicketOwner###Permission
Ticket::Frontend::AgentTicketOwner###RequiredLock
Ticket::Frontend::AgentTicketOwner###TicketType
Ticket::Frontend::AgentTicketOwner###Service
Ticket::Frontend::AgentTicketOwner###Owner
Ticket::Frontend::AgentTicketOwner###OwnerMandatory
Ticket::Frontend::AgentTicketOwner###Responsible
Ticket::Frontend::AgentTicketOwner###State
Ticket::Frontend::AgentTicketOwner###StateType
Ticket::Frontend::AgentTicketOwner###StateDefault
Ticket::Frontend::AgentTicketOwner###Note
Ticket::Frontend::AgentTicketOwner###Subject
Ticket::Frontend::AgentTicketOwner###Body
Ticket::Frontend::AgentTicketOwner###InvolvedAgent
Ticket::Frontend::AgentTicketOwner###InformAgent
Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault
Ticket::Frontend::AgentTicketOwner###ArticleTypes
Ticket::Frontend::AgentTicketOwner###Priority
Ticket::Frontend::AgentTicketOwner###PriorityDefault
Ticket::Frontend::AgentTicketOwner###Title
Ticket::Frontend::AgentTicketOwner###TicketFreeText
Ticket::Frontend::AgentTicketOwner###TicketFreeTime
Ticket::Frontend::AgentTicketOwner###ArticleFreeText
Ticket::Frontend::AgentTicketOwner###HistoryType
Ticket::Frontend::AgentTicketOwner###HistoryComment
Frontend::Agent::Ticket::ViewPending
Ticket::Frontend::AgentTicketPending###Permission
Ticket::Frontend::AgentTicketPending###RequiredLock
Ticket::Frontend::AgentTicketPending###TicketType
Ticket::Frontend::AgentTicketPending###Service
Ticket::Frontend::AgentTicketPending###Owner
Ticket::Frontend::AgentTicketPending###OwnerMandatory
Ticket::Frontend::AgentTicketPending###Responsible
Ticket::Frontend::AgentTicketPending###State
Ticket::Frontend::AgentTicketPending###StateType
Ticket::Frontend::AgentTicketPending###StateDefault
Ticket::Frontend::AgentTicketPending###Note
Ticket::Frontend::AgentTicketPending###Subject
Ticket::Frontend::AgentTicketPending###Body
Ticket::Frontend::AgentTicketPending###InvolvedAgent
Ticket::Frontend::AgentTicketPending###InformAgent
Ticket::Frontend::AgentTicketPending###ArticleTypeDefault
Ticket::Frontend::AgentTicketPending###ArticleTypes
Ticket::Frontend::AgentTicketPending###Priority
Ticket::Frontend::AgentTicketPending###PriorityDefault
Ticket::Frontend::AgentTicketPending###Title
Ticket::Frontend::AgentTicketPending###TicketFreeText
Ticket::Frontend::AgentTicketPending###TicketFreeTime
Ticket::Frontend::AgentTicketPending###ArticleFreeText
Ticket::Frontend::AgentTicketPending###HistoryType
Ticket::Frontend::AgentTicketPending###HistoryComment
Frontend::Agent::Ticket::ViewPhoneNew
Ticket::Frontend::AgentTicketPhone###Priority
Ticket::Frontend::AgentTicketPhone###ArticleType
Ticket::Frontend::AgentTicketPhone###SenderType
Ticket::Frontend::AgentTicketPhone###Subject
Ticket::Frontend::AgentTicketPhone###Body
Ticket::Frontend::AgentTicketPhone###StateDefault
Ticket::Frontend::AgentTicketPhone###StateType
Ticket::Frontend::AgentTicketPhone###TicketFreeText
Ticket::Frontend::AgentTicketPhone###TicketFreeTime
Ticket::Frontend::AgentTicketPhone###ArticleFreeText
Ticket::Frontend::AgentTicketPhone###HistoryType
Ticket::Frontend::AgentTicketPhone###HistoryComment
Ticket::Frontend::AgentTicketPhone###SplitLinkType
Frontend::Agent::Ticket::ViewPhoneOutbound
Ticket::Frontend::AgentTicketPhoneOutbound###Permission
Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock
Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType
Ticket::Frontend::AgentTicketPhoneOutbound###SenderType
Ticket::Frontend::AgentTicketPhoneOutbound###Subject
Ticket::Frontend::AgentTicketPhoneOutbound###Body
Ticket::Frontend::AgentTicketPhoneOutbound###State
Ticket::Frontend::AgentTicketPhoneOutbound###StateType
Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText
Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime
Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText
Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType
Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment
Frontend::Agent::Ticket::ViewPriority
Ticket::Frontend::AgentTicketPriority###Permission
Ticket::Frontend::AgentTicketPriority###RequiredLock
Ticket::Frontend::AgentTicketPriority###TicketType
Ticket::Frontend::AgentTicketPriority###Service
Ticket::Frontend::AgentTicketPriority###Owner
Ticket::Frontend::AgentTicketPriority###OwnerMandatory
Ticket::Frontend::AgentTicketPriority###Responsible
Ticket::Frontend::AgentTicketPriority###State
Ticket::Frontend::AgentTicketPriority###StateType
Ticket::Frontend::AgentTicketPriority###StateDefault
Ticket::Frontend::AgentTicketPriority###Note
Ticket::Frontend::AgentTicketPriority###Subject
Ticket::Frontend::AgentTicketPriority###Body
Ticket::Frontend::AgentTicketPriority###InvolvedAgent
Ticket::Frontend::AgentTicketPriority###InformAgent
Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault
Ticket::Frontend::AgentTicketPriority###ArticleTypes
Ticket::Frontend::AgentTicketPriority###Priority
Ticket::Frontend::AgentTicketPriority###PriorityDefault
Ticket::Frontend::AgentTicketPriority###Title
Ticket::Frontend::AgentTicketPriority###TicketFreeText
Ticket::Frontend::AgentTicketPriority###TicketFreeTime
Ticket::Frontend::AgentTicketPriority###ArticleFreeText
Ticket::Frontend::AgentTicketPriority###HistoryType
Ticket::Frontend::AgentTicketPriority###HistoryComment
Frontend::Agent::Ticket::ViewQueue
Ticket::Frontend::AgentTicketQueue###StripEmptyLines
Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets
Ticket::Frontend::AgentTicketQueue###HighlightAge1
Ticket::Frontend::AgentTicketQueue###HighlightAge2
Ticket::Frontend::AgentTicketQueue###Blink
Ticket::Frontend::AgentTicketQueue###QueueSort
Ticket::Frontend::AgentTicketQueue###SortBy::Default
Ticket::Frontend::AgentTicketQueue###Order::Default
Frontend::Agent::Ticket::ViewResponsible
Ticket::Frontend::AgentTicketResponsible###Permission
Ticket::Frontend::AgentTicketResponsible###RequiredLock
Ticket::Frontend::AgentTicketResponsible###TicketType
Ticket::Frontend::AgentTicketResponsible###Service
Ticket::Frontend::AgentTicketResponsible###Owner
Ticket::Frontend::AgentTicketResponsible###OwnerMandatory
Ticket::Frontend::AgentTicketResponsible###Responsible
Ticket::Frontend::AgentTicketResponsible###State
Ticket::Frontend::AgentTicketResponsible###StateType
Ticket::Frontend::AgentTicketResponsible###StateDefault
Ticket::Frontend::AgentTicketResponsible###Note
Ticket::Frontend::AgentTicketResponsible###Subject
Ticket::Frontend::AgentTicketResponsible###Body
Ticket::Frontend::AgentTicketResponsible###InvolvedAgent
Ticket::Frontend::AgentTicketResponsible###InformAgent
Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault
Ticket::Frontend::AgentTicketResponsible###ArticleTypes
Ticket::Frontend::AgentTicketResponsible###Priority
Ticket::Frontend::AgentTicketResponsible###PriorityDefault
Ticket::Frontend::AgentTicketResponsible###Title
Ticket::Frontend::AgentTicketResponsible###TicketFreeText
Ticket::Frontend::AgentTicketResponsible###TicketFreeTime
Ticket::Frontend::AgentTicketResponsible###ArticleFreeText
Ticket::Frontend::AgentTicketResponsible###HistoryType
Ticket::Frontend::AgentTicketResponsible###HistoryComment
Frontend::Agent::Ticket::ViewSearch
Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition
Ticket::Frontend::AgentTicketSearch###SearchLimit
Ticket::Frontend::AgentTicketSearch###SearchPageShown
Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines
Ticket::Frontend::AgentTicketSearch###TicketFreeText
Ticket::Frontend::AgentTicketSearch###TicketFreeTime
Ticket::Frontend::AgentTicketSearch###SortBy::Default
Ticket::Frontend::AgentTicketSearch###Order::Default
Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree
Ticket::Frontend::AgentTicketSearch###SearchCSVData
Ticket::Frontend::AgentTicketSearch###ArticleCreateTime
Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext
Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber
Ticket::Frontend::AgentTicketSearch###Defaults###Title
Ticket::Frontend::AgentTicketSearch###Defaults###From
Ticket::Frontend::AgentTicketSearch###Defaults###To
Ticket::Frontend::AgentTicketSearch###Defaults###Cc
Ticket::Frontend::AgentTicketSearch###Defaults###Subject
Ticket::Frontend::AgentTicketSearch###Defaults###Body
Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID
Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin
Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs
Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs
Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint
Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot
Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint
Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot
Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint
Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot
Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint
Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot
Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime1
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime2
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime3
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime4
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime5
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText1
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText2
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText3
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText4
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText5
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText6
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText7
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText8
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText9
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText10
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText11
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText12
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText13
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText14
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText15
Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText16
Ticket::Frontend::CustomerTicketSearch###SearchArticleCSVTree
Frontend::Agent::Ticket::ViewStatus
Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage
Ticket::Frontend::AgentTicketStatusView###SortBy::Default
Ticket::Frontend::AgentTicketStatusView###Order::Default
Frontend::Agent::Ticket::ViewZoom
Ticket::Frontend::PlainView
Ticket::Frontend::ZoomExpand
Ticket::Frontend::ZoomExpandSort
Ticket::ZoomAttachmentDisplayCount
Ticket::ZoomTimeDisplay
Ticket::Frontend::TicketArticleFilter
Ticket::Frontend::HTMLArticleHeightDefault
Ticket::Frontend::HTMLArticleHeightMax
Ticket::Frontend::ZoomRichTextForce
Frontend::Agent::TicketOverview
Ticket::Frontend::Overview###Small
Ticket::Frontend::OverviewSmall###ColumnHeader
Ticket::Frontend::Overview###Medium
Ticket::Frontend::Overview###Preview
Frontend::Agent::ToolBarModule
Frontend::ToolBarModule###1-Ticket::AgentTicketQueue
Frontend::ToolBarModule###2-Ticket::AgentTicketStatus
Frontend::ToolBarModule###3-Ticket::AgentTicketEscalation
Frontend::ToolBarModule###4-Ticket::AgentTicketPhone
Frontend::ToolBarModule###5-Ticket::AgentTicketEmail
Frontend::ToolBarModule###6-Ticket::TicketResponsible
Frontend::ToolBarModule###7-Ticket::TicketWatcher
Frontend::ToolBarModule###8-Ticket::TicketLocked
Frontend::ToolBarModule###9-Ticket::TicketSearchProfile
Frontend::ToolBarModule###10-Ticket::TicketSearchFulltext
Frontend::Customer
Ticket::Frontend::CustomerTicketOverviewSortable
Ticket::Frontend::CustomerTicketOverviewCustomEmptyText
Frontend::CustomerUser::Item###9-OpenTickets
CustomerFrontend::CommonObject###QueueObject
CustomerFrontend::CommonObject###TicketObject
CustomerFrontend::CommonParam###Action
CustomerFrontend::CommonParam###TicketID
Frontend::Customer::ModuleMetaHead
CustomerFrontend::HeaderMetaModule###2-TicketSearch
Frontend::Customer::ModuleRegistration
CustomerFrontend::Module###CustomerTicketOverView
CustomerFrontend::Module###CustomerTicketMessage
CustomerFrontend::Module###CustomerTicketZoom
CustomerFrontend::Module###CustomerTicketPrint
CustomerFrontend::Module###CustomerZoom
CustomerFrontend::Module###CustomerTicketAttachment
CustomerFrontend::Module###CustomerTicketSearch
Frontend::Customer::Preferences
CustomerPreferencesGroups###ShownTickets
CustomerPreferencesGroups###RefreshTime
Frontend::Customer::Ticket::ViewNew
Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket
Ticket::Frontend::CustomerTicketMessage###Priority
Ticket::Frontend::CustomerTicketMessage###PriorityDefault
Ticket::Frontend::CustomerTicketMessage###Queue
Ticket::Frontend::CustomerTicketMessage###QueueDefault
Ticket::Frontend::CustomerTicketMessage###Service
Ticket::Frontend::CustomerTicketMessage###SLA
Ticket::Frontend::CustomerTicketMessage###StateDefault
Ticket::Frontend::CustomerTicketMessage###ArticleType
Ticket::Frontend::CustomerTicketMessage###SenderType
Ticket::Frontend::CustomerTicketMessage###HistoryType
Ticket::Frontend::CustomerTicketMessage###HistoryComment
CustomerPanelSelectionType
CustomerPanelSelectionString
CustomerPanelOwnSelection
CustomerPanel::NewTicketQueueSelectionModule
Ticket::Frontend::CustomerTicketMessage###TicketFreeText
Ticket::Frontend::CustomerTicketMessage###TicketFreeTime
Ticket::Frontend::CustomerTicketMessage###ArticleFreeText
Frontend::Customer::Ticket::ViewSearch
Ticket::CustomerTicketSearch::SearchLimit
Ticket::CustomerTicketSearch::SearchPageShown
Ticket::CustomerTicketSearch::SortBy::Default
Ticket::CustomerTicketSearch::Order::Default
Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition
Ticket::Frontend::CustomerTicketSearch###TicketFreeText
Ticket::Frontend::CustomerTicketSearch###TicketFreeTime
Ticket::Frontend::CustomerTicketSearch###SearchCSVData
Frontend::Customer::Ticket::ViewZoom
Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp
Ticket::Frontend::CustomerTicketZoom###ArticleType
Ticket::Frontend::CustomerTicketZoom###SenderType
Ticket::Frontend::CustomerTicketZoom###HistoryType
Ticket::Frontend::CustomerTicketZoom###HistoryComment
Ticket::Frontend::CustomerTicketZoom###Priority
Ticket::Frontend::CustomerTicketZoom###PriorityDefault
Ticket::Frontend::CustomerTicketZoom###State
Ticket::Frontend::CustomerTicketZoom###StateDefault
Ticket::Frontend::CustomerTicketZoom###StateType
Ticket::Frontend::CustomerTicketZoom###AttributesView
Frontend::Queue::Preferences
QueuePreferences###Comment2
Frontend::SLA::Preferences
SLAPreferences###Comment2
Frontend::Service::Preferences
ServicePreferences###Comment2

Core::ArticleFreeText

ArticleFreeKey1

DescriptionValue
Description:Defines the free key field number 1 for articles to add a new article attribute.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey1'} =  {
  'Work1' => 'Work1'
};

ArticleFreeKey1::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 1 for articles (if more than one option is provided).
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey1::DefaultSelection'} =  '';

ArticleFreeText1

DescriptionValue
Description:Defines the free text field number 1 for articles to add a new article attribute.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText1'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};

ArticleFreeText1::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 1 for articles (if more than one option is provided).
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText1::DefaultSelection'} =  'Research';

ArticleFreeKey2

DescriptionValue
Description:Defines the free key field number 2 for articles to add a new article attribute.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey2'} =  {
  'Work2' => 'Work2'
};

ArticleFreeKey2::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 2 for articles (if more than one option is provided).
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey2::DefaultSelection'} =  '';

ArticleFreeText2

DescriptionValue
Description:Defines the free text field number 2 for articles to add a new article attribute.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText2'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};

ArticleFreeText2::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 2 for articles (if more than one option is provided).
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText2::DefaultSelection'} =  'Research';

ArticleFreeKey3

DescriptionValue
Description:Defines the free key field number 3 for articles to add a new article attribute.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey3'} =  {
  'Work3' => 'Work3'
};

ArticleFreeKey3::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 3 for articles (if more than one option is provided).
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeKey3::DefaultSelection'} =  '';

ArticleFreeText3

DescriptionValue
Description:Defines the free text field number 3 for articles to add a new article attribute.
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText3'} =  {
  '' => '-',
  'Bugfix' => 'Bugfix',
  'Consulting' => 'Consulting',
  'Research' => 'Research'
};

ArticleFreeText3::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 3 for articles (if more than one option is provided).
Group:Ticket
SubGroup:Core::ArticleFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'ArticleFreeText3::DefaultSelection'} =  'Research';

Core::FulltextSearch

Ticket::SearchIndexModule

DescriptionValue
Description:Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). Runtime will do full-text searches on live data (it works fine for up to 50.000 tickets). StaticDB will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.RebuildFulltextIndex.pl".
Group:Ticket
SubGroup:Core::FulltextSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::SearchIndexModule'} =  'Kernel::System::Ticket::ArticleSearchIndex::RuntimeDB';

Ticket::SearchIndex::Attribute

DescriptionValue
Description:Configures the full-text index. Execute "bin/otrs.RebuildFulltextIndex.pl" in order to generate a new index.
Group:Ticket
SubGroup:Core::FulltextSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::SearchIndex::Attribute'} =  {
  'WordCountMax' => '1000',
  'WordLengthMax' => '30',
  'WordLengthMin' => '3'
};

Ticket::EventModulePost###98-ArticleSearchIndex

DescriptionValue
Description:Builds an article index right after the article's creation.
Group:Ticket
SubGroup:Core::FulltextSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'98-ArticleSearchIndex'} =  {
  'Event' => '(ArticleCreate|ArticleUpdate)',
  'Module' => 'Kernel::System::Ticket::Event::ArticleSearchIndex'
};

Core::LinkObject

LinkObject::PossibleLink###0200

DescriptionValue
Description:Links 2 tickets with a "Normal" type link.
Group:Ticket
SubGroup:Core::LinkObject
Valid:1
Required:0
Config-Setting:
 $Self->{'LinkObject::PossibleLink'}->{'0200'} =  {
  'Object1' => 'Ticket',
  'Object2' => 'Ticket',
  'Type' => 'Normal'
};

LinkObject::PossibleLink###0201

DescriptionValue
Description:Links 2 tickets with a "ParentChild" type link.
Group:Ticket
SubGroup:Core::LinkObject
Valid:1
Required:0
Config-Setting:
 $Self->{'LinkObject::PossibleLink'}->{'0201'} =  {
  'Object1' => 'Ticket',
  'Object2' => 'Ticket',
  'Type' => 'ParentChild'
};

Core::PostMaster

PostmasterMaxEmails

DescriptionValue
Description:Maximal auto email responses to own email-address a day (Loop-Protection).
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterMaxEmails'} =  '40';

PostMasterMaxEmailSize

DescriptionValue
Description:Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostMasterMaxEmailSize'} =  '16384';

PostMasterReconnectMessage

DescriptionValue
Description:The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostMasterReconnectMessage'} =  '20';

LoopProtectionModule

DescriptionValue
Description:Default loop protection module.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'LoopProtectionModule'} =  'Kernel::System::PostMaster::LoopProtection::DB';

LoopProtectionLog

DescriptionValue
Description:Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'LoopProtectionLog'} =  '<OTRS_CONFIG_Home>/var/log/LoopProtection';

PostmasterAutoHTML2Text

DescriptionValue
Description:Converts HTML mails into text messages.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterAutoHTML2Text'} =  '1';

PostmasterFollowUpSearchInReferences

DescriptionValue
Description:Executes follow up checks on In-Reply-To or References headers for mails that don't have a ticket number in the subject.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpSearchInReferences'} =  '0';

PostmasterFollowUpSearchInBody

DescriptionValue
Description:Executes follow up mail body checks in mails that don't have a ticket number in the subject.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpSearchInBody'} =  '0';

PostmasterFollowUpSearchInAttachment

DescriptionValue
Description:Executes follow up mail attachments checks in mails that don't have a ticket number in the subject.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpSearchInAttachment'} =  '0';

PostmasterFollowUpSearchInRaw

DescriptionValue
Description:Executes follow up plain/raw mail checks in mails that don't have a ticket number in the subject.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpSearchInRaw'} =  '0';

PostmasterUserID

DescriptionValue
Description:Specifies user id of the postmaster data base.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterUserID'} =  '1';

PostmasterDefaultQueue

DescriptionValue
Description:Defines the postmaster default queue.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterDefaultQueue'} =  'Raw';

PostmasterDefaultPriority

DescriptionValue
Description:Defines the default priority of new tickets.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterDefaultPriority'} =  '3 normal';

PostmasterDefaultState

DescriptionValue
Description:Defines the default state of new tickets.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterDefaultState'} =  'new';

PostmasterFollowUpState

DescriptionValue
Description:Defines the state of a ticket if it gets a follow-up.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpState'} =  'open';

PostmasterFollowUpStateClosed

DescriptionValue
Description:Defines the state of a ticket if it gets a follow-up and the ticket was already closed.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostmasterFollowUpStateClosed'} =  'open';

PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner

DescriptionValue
Description:Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner'} =  '0';

PostmasterX-Header

DescriptionValue
Description:Defines all the X-headers that should be scanned.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostmasterX-Header'} =  [
  'From',
  'To',
  'Cc',
  'Reply-To',
  'ReplyTo',
  'Subject',
  'Message-ID',
  'Message-Id',
  'Resent-To',
  'Resent-From',
  'Precedence',
  'Mailing-List',
  'List-Id',
  'List-Archive',
  'Errors-To',
  'References',
  'In-Reply-To',
  'X-Loop',
  'X-Spam-Flag',
  'X-Spam-Status',
  'X-Spam-Level',
  'X-No-Loop',
  'X-Priority',
  'Importance',
  'X-Mailer',
  'User-Agent',
  'Organization',
  'X-Original-To',
  'Delivered-To',
  'Envelope-To',
  'Return-Path',
  'X-OTRS-Loop',
  'X-OTRS-Info',
  'X-OTRS-Priority',
  'X-OTRS-Queue',
  'X-OTRS-Lock',
  'X-OTRS-Ignore',
  'X-OTRS-State',
  'X-OTRS-State-PendingTime',
  'X-OTRS-Type',
  'X-OTRS-Service',
  'X-OTRS-SLA',
  'X-OTRS-CustomerNo',
  'X-OTRS-CustomerUser',
  'X-OTRS-ArticleKey1',
  'X-OTRS-ArticleKey2',
  'X-OTRS-ArticleKey3',
  'X-OTRS-ArticleValue1',
  'X-OTRS-ArticleValue2',
  'X-OTRS-ArticleValue3',
  'X-OTRS-SenderType',
  'X-OTRS-ArticleType',
  'X-OTRS-TicketKey1',
  'X-OTRS-TicketKey2',
  'X-OTRS-TicketKey3',
  'X-OTRS-TicketKey4',
  'X-OTRS-TicketKey5',
  'X-OTRS-TicketKey6',
  'X-OTRS-TicketKey7',
  'X-OTRS-TicketKey8',
  'X-OTRS-TicketKey9',
  'X-OTRS-TicketKey10',
  'X-OTRS-TicketKey11',
  'X-OTRS-TicketKey12',
  'X-OTRS-TicketKey13',
  'X-OTRS-TicketKey14',
  'X-OTRS-TicketKey15',
  'X-OTRS-TicketKey16',
  'X-OTRS-TicketValue1',
  'X-OTRS-TicketValue2',
  'X-OTRS-TicketValue3',
  'X-OTRS-TicketValue4',
  'X-OTRS-TicketValue5',
  'X-OTRS-TicketValue6',
  'X-OTRS-TicketValue7',
  'X-OTRS-TicketValue8',
  'X-OTRS-TicketValue9',
  'X-OTRS-TicketValue10',
  'X-OTRS-TicketValue11',
  'X-OTRS-TicketValue12',
  'X-OTRS-TicketValue13',
  'X-OTRS-TicketValue14',
  'X-OTRS-TicketValue15',
  'X-OTRS-TicketValue16',
  'X-OTRS-TicketTime1',
  'X-OTRS-TicketTime2',
  'X-OTRS-TicketTime3',
  'X-OTRS-TicketTime4',
  'X-OTRS-TicketTime5',
  'X-OTRS-TicketTime6',
  'X-OTRS-FollowUp-Priority',
  'X-OTRS-FollowUp-Queue',
  'X-OTRS-FollowUp-Lock',
  'X-OTRS-FollowUp-State',
  'X-OTRS-FollowUp-State-PendingTime',
  'X-OTRS-FollowUp-Type',
  'X-OTRS-FollowUp-Service',
  'X-OTRS-FollowUp-SLA',
  'X-OTRS-FollowUp-ArticleKey1',
  'X-OTRS-FollowUp-ArticleKey2',
  'X-OTRS-FollowUp-ArticleKey3',
  'X-OTRS-FollowUp-ArticleValue1',
  'X-OTRS-FollowUp-ArticleValue2',
  'X-OTRS-FollowUp-ArticleValue3',
  'X-OTRS-FollowUp-SenderType',
  'X-OTRS-FollowUp-ArticleType',
  'X-OTRS-FollowUp-TicketKey1',
  'X-OTRS-FollowUp-TicketKey2',
  'X-OTRS-FollowUp-TicketKey3',
  'X-OTRS-FollowUp-TicketKey4',
  'X-OTRS-FollowUp-TicketKey5',
  'X-OTRS-FollowUp-TicketKey6',
  'X-OTRS-FollowUp-TicketKey7',
  'X-OTRS-FollowUp-TicketKey8',
  'X-OTRS-FollowUp-TicketKey9',
  'X-OTRS-FollowUp-TicketKey10',
  'X-OTRS-FollowUp-TicketKey11',
  'X-OTRS-FollowUp-TicketKey12',
  'X-OTRS-FollowUp-TicketKey13',
  'X-OTRS-FollowUp-TicketKey14',
  'X-OTRS-FollowUp-TicketKey15',
  'X-OTRS-FollowUp-TicketKey16',
  'X-OTRS-FollowUp-TicketValue1',
  'X-OTRS-FollowUp-TicketValue2',
  'X-OTRS-FollowUp-TicketValue3',
  'X-OTRS-FollowUp-TicketValue4',
  'X-OTRS-FollowUp-TicketValue5',
  'X-OTRS-FollowUp-TicketValue6',
  'X-OTRS-FollowUp-TicketValue7',
  'X-OTRS-FollowUp-TicketValue8',
  'X-OTRS-FollowUp-TicketValue9',
  'X-OTRS-FollowUp-TicketValue10',
  'X-OTRS-FollowUp-TicketValue11',
  'X-OTRS-FollowUp-TicketValue12',
  'X-OTRS-FollowUp-TicketValue13',
  'X-OTRS-FollowUp-TicketValue14',
  'X-OTRS-FollowUp-TicketValue15',
  'X-OTRS-FollowUp-TicketValue16',
  'X-OTRS-FollowUp-TicketTime1',
  'X-OTRS-FollowUp-TicketTime2',
  'X-OTRS-FollowUp-TicketTime3',
  'X-OTRS-FollowUp-TicketTime4',
  'X-OTRS-FollowUp-TicketTime5',
  'X-OTRS-FollowUp-TicketTime6'
];

PostMaster::PreFilterModule###1-Match

DescriptionValue
Description:Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} =  {
  'Match' => {
    'From' => 'noreply@'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  },
  'StopAfterMatch' => '0'
};

PostMaster::PreFilterModule###2-Match

DescriptionValue
Description:Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'2-Match'} =  {
  'Match' => {
    'Subject' => 'SomeNumber:(\\d\\d\\d\\d)'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::Match',
  'Set' => {
    'X-OTRS-TicketKey-1' => 'SomeNumber',
    'X-OTRS-TicketValue-1' => '[***]'
  },
  'StopAfterMatch' => '0'
};

PostMaster::PreFilterModule###3-NewTicketReject

DescriptionValue
Description:Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'3-NewTicketReject'} =  {
  'Match' => {
    'From' => '@example.com'
  },
  'Module' => 'Kernel::System::PostMaster::Filter::NewTicketReject',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  },
  'StopAfterMatch' => '0'
};

PostMaster::PreFilterModule::NewTicketReject::Sender

DescriptionValue
Description:Defines the sender for rejected emails.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule::NewTicketReject::Sender'} =  'noreply@example.com';

PostMaster::PreFilterModule::NewTicketReject::Subject

DescriptionValue
Description:Defines the subject for rejected emails.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostMaster::PreFilterModule::NewTicketReject::Subject'} =  'Email Rejected';

PostMaster::PreFilterModule::NewTicketReject::Body

DescriptionValue
Description:Defines the body text for rejected emails.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} =  '
Dear Customer,

Unfortunately we could not detect a valid ticket number
in your subject, so this email can\'t be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

 Your Helpdesk Team
';

PostMaster::PreFilterModule###4-CMD

DescriptionValue
Description:CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'4-CMD'} =  {
  'CMD' => '/usr/bin/some.bin',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};

PostMaster::PreFilterModule###5-SpamAssassin

DescriptionValue
Description:Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'5-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Ignore' => 'yes'
  }
};

PostMaster::PreFilterModule###6-SpamAssassin

DescriptionValue
Description:Spam Assassin example setup. Moves marked mails to spam queue.
Group:Ticket
SubGroup:Core::PostMaster
Valid:0
Required:0
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'6-SpamAssassin'} =  {
  'CMD' => '/usr/bin/spamassassin | grep -i "X-Spam-Status: yes"',
  'Module' => 'Kernel::System::PostMaster::Filter::CMD',
  'Set' => {
    'X-OTRS-Queue' => 'spam'
  }
};

PostMaster::PreFilterModule###000-MatchDBSource

DescriptionValue
Description:Module to use database filter storage.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'PostMaster::PreFilterModule'}->{'000-MatchDBSource'} =  {
  'Module' => 'Kernel::System::PostMaster::Filter::MatchDBSource'
};

PostMaster::PostFilterModule###000-FollowUpArticleTypeCheck

DescriptionValue
Description:Module to check if arrived emails should be marked as email-internal (because of original forwared internal email it college). ArticleType and SenderType define the values for the arrived email/article.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:0
Config-Setting:
 $Self->{'PostMaster::PostFilterModule'}->{'000-FollowUpArticleTypeCheck'} =  {
  'ArticleType' => 'email-internal',
  'Module' => 'Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck',
  'SenderType' => 'customer'
};

SendNoAutoResponseRegExp

DescriptionValue
Description:If this regex matches, no message will be send by the autoresponder.
Group:Ticket
SubGroup:Core::PostMaster
Valid:1
Required:1
Config-Setting:
 $Self->{'SendNoAutoResponseRegExp'} =  '(MAILER-DAEMON|postmaster|abuse)@.+?\\..+?';

Core::Stats

Stats::DynamicObjectRegistration###Ticket

DescriptionValue
Description:Module to generate ticket statistics.
Group:Ticket
SubGroup:Core::Stats
Valid:1
Required:0
Config-Setting:
 $Self->{'Stats::DynamicObjectRegistration'}->{'Ticket'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::Ticket'
};

Stats::DynamicObjectRegistration###TicketList

DescriptionValue
Description:Determines if the statatistics module may generate ticket lists.
Group:Ticket
SubGroup:Core::Stats
Valid:1
Required:0
Config-Setting:
 $Self->{'Stats::DynamicObjectRegistration'}->{'TicketList'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketList'
};

Stats::DynamicObjectRegistration###TicketAccountedTime

DescriptionValue
Description:Module to generate accounted time ticket statistics.
Group:Ticket
SubGroup:Core::Stats
Valid:1
Required:0
Config-Setting:
 $Self->{'Stats::DynamicObjectRegistration'}->{'TicketAccountedTime'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketAccountedTime'
};

Stats::DynamicObjectRegistration###TicketSolutionResponseTime

DescriptionValue
Description:Module to generate ticket solution and response time statistics.
Group:Ticket
SubGroup:Core::Stats
Valid:1
Required:0
Config-Setting:
 $Self->{'Stats::DynamicObjectRegistration'}->{'TicketSolutionResponseTime'} =  {
  'Module' => 'Kernel::System::Stats::Dynamic::TicketSolutionResponseTime'
};

Core::Ticket

Ticket::Hook

DescriptionValue
Description:The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Hook'} =  'Ticket#';

Ticket::HookDivider

DescriptionValue
Description:The divider between TicketHook and ticket number. E.g ': '.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::HookDivider'} =  '';

Ticket::SubjectSize

DescriptionValue
Description:Max size of the subjects in an email reply.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::SubjectSize'} =  '100';

Ticket::SubjectRe

DescriptionValue
Description:The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::SubjectRe'} =  'Re';

Ticket::SubjectFwd

DescriptionValue
Description:The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::SubjectFwd'} =  'Fwd';

Ticket::SubjectFormat

DescriptionValue
Description:The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::SubjectFormat'} =  'Left';

Ticket::CustomQueue

DescriptionValue
Description:Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CustomQueue'} =  'My Queues';

Ticket::NewArticleIgnoreSystemSender

DescriptionValue
Description:Ignore article with system sender type for new article feature (e. g. auto responses or email notifications).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::NewArticleIgnoreSystemSender'} =  '0';

Ticket::ChangeOwnerToEveryone

DescriptionValue
Description:Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ChangeOwnerToEveryone'} =  '0';

Ticket::Responsible

DescriptionValue
Description:Enables ticket responsible feature, to keep track of a specific ticket.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Responsible'} =  '0';

Ticket::ResponsibleAutoSet

DescriptionValue
Description:Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::ResponsibleAutoSet'} =  '1';

Ticket::Type

DescriptionValue
Description:Allows defining new types for ticket (if ticket type feature is enabled).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Type'} =  '0';

Ticket::Service

DescriptionValue
Description:Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Service'} =  '0';

Ticket::ArchiveSystem

DescriptionValue
Description:Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ArchiveSystem'} =  '0';

Ticket::NumberGenerator

DescriptionValue
Description:Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::NumberGenerator'} =  'Kernel::System::Ticket::Number::DateChecksum';

Ticket::NumberGenerator::MinCounterSize

DescriptionValue
Description:Sets the minimal ticket counter size (if "AutoIncrement" was selected as TicketNumberGenerator). Default is 5, this means the counter starts from 10000.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::NumberGenerator::MinCounterSize'} =  '5';

Ticket::NumberGenerator::CheckSystemID

DescriptionValue
Description:Checks the SystemID in ticket number detection for follow-ups (use "No" if SystemID has been changed after using the system).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::NumberGenerator::CheckSystemID'} =  '1';

Ticket::CounterLog

DescriptionValue
Description:Log file for the ticket counter.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CounterLog'} =  '<OTRS_CONFIG_Home>/var/log/TicketCounter.log';

Ticket::IndexModule

DescriptionValue
Description:IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the script "bin/otrs.RebuildTicketIndex.pl" for initial index update.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::IndexModule'} =  'Kernel::System::Ticket::IndexAccelerator::RuntimeDB';

Ticket::StorageModule

DescriptionValue
Description:Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::StorageModule'} =  'Kernel::System::Ticket::ArticleStorageDB';

ArticleDir

DescriptionValue
Description:Specifies the directory to store the data in, if "FS" was selected for TicketStorageModule.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'ArticleDir'} =  '<OTRS_CONFIG_Home>/var/article';

Ticket::EventModulePost###100-ArchiveRestore

DescriptionValue
Description:Restores a ticket from the archive (only if the event is a state change, from closed to any open available state).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'100-ArchiveRestore'} =  {
  'Event' => 'TicketStateUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ArchiveRestore'
};

Ticket::EventModulePost###110-AcceleratorUpdate

DescriptionValue
Description:Updates the ticket index accelerator.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'110-AcceleratorUpdate'} =  {
  'Event' => 'TicketStateUpdate|TicketQueueUpdate|TicketLockUpdate',
  'Module' => 'Kernel::System::Ticket::Event::TicketAcceleratorUpdate'
};

Ticket::EventModulePost###120-ForceOwnerResetOnMove

DescriptionValue
Description:Resets and unlocks the owner of a ticket if it was moved to another queue.
Group:Ticket
SubGroup:Core::Ticket
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'120-ForceOwnerResetOnMove'} =  {
  'Event' => 'TicketQueueUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceOwnerReset'
};

Ticket::EventModulePost###130-ForceStateChangeOnLock

DescriptionValue
Description:Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.
Group:Ticket
SubGroup:Core::Ticket
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'130-ForceStateChangeOnLock'} =  {
  'Event' => 'TicketLockUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceState',
  'new' => 'open'
};

Ticket::EventModulePost###140-ResponsibleAutoSet

DescriptionValue
Description:Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'140-ResponsibleAutoSet'} =  {
  'Event' => 'TicketOwnerUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ResponsibleAutoSet'
};

Ticket::EventModulePost###150-TicketPendingTimeReset

DescriptionValue
Description:Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'150-TicketPendingTimeReset'} =  {
  'Event' => 'TicketStateUpdate',
  'Module' => 'Kernel::System::Ticket::Event::TicketPendingTimeReset'
};

Ticket::EventModulePost###500-NotificationEvent

DescriptionValue
Description:Sends the notifications which are configured in the admin interface under "Notfication (Event)".
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'500-NotificationEvent'} =  {
  'Event' => '',
  'Module' => 'Kernel::System::Ticket::Event::NotificationEvent',
  'Transaction' => '1'
};

Ticket::EventModulePost###900-EscalationIndex

DescriptionValue
Description:Updates the ticket escalation index after a ticket attribute got updated.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'900-EscalationIndex'} =  {
  'Event' => 'TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|TicketCreate|ArticleCreate',
  'Module' => 'Kernel::System::Ticket::Event::TicketEscalationIndex'
};

Ticket::EventModulePost###910-ForceUnlockOnMove

DescriptionValue
Description:Forces to unlock tickets after being moved to another queue.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'910-ForceUnlockOnMove'} =  {
  'Event' => 'TicketQueueUpdate',
  'Module' => 'Kernel::System::Ticket::Event::ForceUnlock'
};

Ticket::EventModulePost###920-TicketArticleNewMessageUpdate

DescriptionValue
Description:Update Ticket "Seen" flag if every article got seen or a new Article got created.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'920-TicketArticleNewMessageUpdate'} =  {
  'Event' => 'ArticleCreate|ArticleFlagSet',
  'Module' => 'Kernel::System::Ticket::Event::TicketNewMessageUpdate'
};

Ticket::CustomModule###001-CustomModule

DescriptionValue
Description:Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.
Group:Ticket
SubGroup:Core::Ticket
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::CustomModule'}->{'001-CustomModule'} =  'Kernel::System::Ticket::Custom';

Ticket::ViewableSenderTypes

DescriptionValue
Description:Defines the default viewable sender types of a ticket (default: customer).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ViewableSenderTypes'} =  [
  '\'customer\''
];

Ticket::ViewableLocks

DescriptionValue
Description:Defines the viewable locks of a ticket. Default: unlock, tmp_lock.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ViewableLocks'} =  [
  '\'unlock\'',
  '\'tmp_lock\''
];

Ticket::ViewableStateType

DescriptionValue
Description:Defines the valid state types for a ticket.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ViewableStateType'} =  [
  'new',
  'open',
  'pending reminder',
  'pending auto'
];

Ticket::UnlockStateType

DescriptionValue
Description:Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.UnlockTickets.pl" can be used.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::UnlockStateType'} =  [
  'new',
  'open'
];

Ticket::PendingNotificationOnlyToOwner

DescriptionValue
Description:Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::PendingNotificationOnlyToOwner'} =  '0';

Ticket::PendingNotificationNotToResponsible

DescriptionValue
Description:Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be activated).
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::PendingNotificationNotToResponsible'} =  '0';

Ticket::PendingReminderStateType

DescriptionValue
Description:Defines the state type of the reminder for pending tickets.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::PendingReminderStateType'} =  [
  'pending reminder'
];

Ticket::PendingAutoStateType

DescriptionValue
Description:Determines the possible states for pending tickets that changed state after reaching time limit.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::PendingAutoStateType'} =  [
  'pending auto'
];

Ticket::StateAfterPending

DescriptionValue
Description:Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::StateAfterPending'} =  {
  'pending auto close+' => 'closed successful',
  'pending auto close-' => 'closed unsuccessful'
};

System::Permission

DescriptionValue
Description:Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'System::Permission'} =  [
  'ro',
  'move_into',
  'create',
  'note',
  'owner',
  'priority',
  'rw'
];

Ticket::Permission###1-OwnerCheck

DescriptionValue
Description:Module to check the owner of a ticket.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Permission'}->{'1-OwnerCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::OwnerCheck',
  'Required' => '0'
};

Ticket::Permission###2-ResponsibleCheck

DescriptionValue
Description:Module to check the agent responsible of a ticket.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Permission'}->{'2-ResponsibleCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::ResponsibleCheck',
  'Required' => '0'
};

Ticket::Permission###3-GroupCheck

DescriptionValue
Description:Module to check if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Permission'}->{'3-GroupCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::GroupCheck',
  'Required' => '0'
};

Ticket::Permission###4-WatcherCheck

DescriptionValue
Description:Module to check the watcher agents of a ticket.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Permission'}->{'4-WatcherCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::Permission::WatcherCheck',
  'Required' => '0'
};

CustomerTicket::Permission###1-GroupCheck

DescriptionValue
Description:Module to check the group permissions for the access to customer tickets.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerTicket::Permission'}->{'1-GroupCheck'} =  {
  'Granted' => '0',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::GroupCheck',
  'Required' => '1'
};

CustomerTicket::Permission###2-CustomerUserIDCheck

DescriptionValue
Description:Grants access, if the customer ID of the ticket matches the customer user's ID and the customer user has group permissions on the queue the ticket is in.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerTicket::Permission'}->{'2-CustomerUserIDCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck',
  'Required' => '0'
};

CustomerTicket::Permission###3-CustomerIDCheck

DescriptionValue
Description:Module to check customer permissions.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerTicket::Permission'}->{'3-CustomerIDCheck'} =  {
  'Granted' => '1',
  'Module' => 'Kernel::System::Ticket::CustomerPermission::CustomerIDCheck',
  'Required' => '0'
};

Ticket::DefineEmailFrom

DescriptionValue
Description:Defines how the From field from the emails (sent from answers and email tickets) should look like.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::DefineEmailFrom'} =  'SystemAddressName';

Ticket::DefineEmailFromSeparator

DescriptionValue
Description:Defines the separator between the agents real name and the given queue email address.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::DefineEmailFromSeparator'} =  'via';

CustomerNotifyJustToRealCustomer

DescriptionValue
Description:Sends customer notifications just to the mapped customer. Normally, if no customer is mapped, the latest customer sender gets the notification.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerNotifyJustToRealCustomer'} =  '0';

AgentSelfNotifyOnAction

DescriptionValue
Description:Specifies if an agent should receive email notification of his own actions.
Group:Ticket
SubGroup:Core::Ticket
Valid:1
Required:1
Config-Setting:
 $Self->{'AgentSelfNotifyOnAction'} =  '0';

Core::TicketACL

Ticket::Acl::Module###1-Ticket::Acl::Module

DescriptionValue
Description:ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).
Group:Ticket
SubGroup:Core::TicketACL
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Acl::Module'}->{'1-Ticket::Acl::Module'} =  {
  'Module' => 'Kernel::System::Ticket::Acl::CloseParentAfterClosedChilds',
  'State' => [
    'closed successful',
    'closed unsuccessful'
  ]
};

TicketACL::Default::Action

DescriptionValue
Description:Default ACL values for ticket actions.
Group:Ticket
SubGroup:Core::TicketACL
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketACL::Default::Action'} =  {};

Core::TicketBulkAction

Ticket::Frontend::BulkFeature

DescriptionValue
Description:Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.
Group:Ticket
SubGroup:Core::TicketBulkAction
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::BulkFeature'} =  '1';

Ticket::Frontend::BulkFeatureGroup

DescriptionValue
Description:Enables ticket bulk action feature only for the listed groups.
Group:Ticket
SubGroup:Core::TicketBulkAction
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::BulkFeatureGroup'} =  [
  'admin',
  'users'
];

Core::TicketFreeText

TicketFreeKey1

DescriptionValue
Description:Defines the free key field number 1 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey1'} =  {
  'Product' => 'Product'
};

TicketFreeKey1::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 1 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey1::DefaultSelection'} =  '';

TicketFreeText1

DescriptionValue
Description:Defines the free text field number 1 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText1'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText1::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 1 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText1::DefaultSelection'} =  'Notebook';

TicketFreeText1::Link

DescriptionValue
Description:Defines the http link for the free text field number 1 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText1::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText1"}';

TicketFreeKey2

DescriptionValue
Description:Defines the free key field number 2 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey2'} =  {
  'Product' => 'Product'
};

TicketFreeKey2::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 2 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey2::DefaultSelection'} =  '';

TicketFreeText2

DescriptionValue
Description:Defines the free text field number 2 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText2'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText2::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 2 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText2::DefaultSelection'} =  'Notebook';

TicketFreeText2::Link

DescriptionValue
Description:Defines the http link for the free text field number 2 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText2::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText2"}';

TicketFreeKey3

DescriptionValue
Description:Defines the free key field number 3 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey3'} =  {
  'Product' => 'Product'
};

TicketFreeKey3::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 3 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey3::DefaultSelection'} =  '';

TicketFreeText3

DescriptionValue
Description:Defines the free text field number 3 for ticket to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText3'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText3::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 3 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText3::DefaultSelection'} =  'Notebook';

TicketFreeText3::Link

DescriptionValue
Description:Defines the http link for the free text field number 3 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText3::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText3"}';

TicketFreeKey4

DescriptionValue
Description:Defines the free key field number 4 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey4'} =  {
  'Product' => 'Product'
};

TicketFreeKey4::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 4 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey4::DefaultSelection'} =  '';

TicketFreeText4

DescriptionValue
Description:Defines the free text field number 4 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText4'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText4::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 4 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText4::DefaultSelection'} =  'Notebook';

TicketFreeText4::Link

DescriptionValue
Description:Defines the http link for the free text field number 4 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText4::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText4"}';

TicketFreeKey5

DescriptionValue
Description:Defines the free key field number 5 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey5'} =  {
  'Product' => 'Product'
};

TicketFreeKey5::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 5 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey5::DefaultSelection'} =  '';

TicketFreeText5

DescriptionValue
Description:Defines the free text field number 5 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText5'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText5::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 5 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText5::DefaultSelection'} =  'Notebook';

TicketFreeText5::Link

DescriptionValue
Description:Defines the http link for the free text field number 5 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText5::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText5"}';

TicketFreeKey6

DescriptionValue
Description:Defines the free key field number 6 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey6'} =  {
  'Product' => 'Product'
};

TicketFreeKey6::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 6 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey6::DefaultSelection'} =  '';

TicketFreeText6

DescriptionValue
Description:Defines the free text field number 6 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText6'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText6::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 6 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText6::DefaultSelection'} =  'Notebook';

TicketFreeText6::Link

DescriptionValue
Description:Defines the http link for the free text field number 6 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText6::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText6"}';

TicketFreeKey7

DescriptionValue
Description:Defines the free key field number 7 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey7'} =  {
  'Product' => 'Product'
};

TicketFreeKey7::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 7 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey7::DefaultSelection'} =  '';

TicketFreeText7

DescriptionValue
Description:Defines the free text field number 7 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText7'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText7::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 7 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText7::DefaultSelection'} =  'Notebook';

TicketFreeText7::Link

DescriptionValue
Description:Defines the http link for the free text field number 7 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText7::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText7"}';

TicketFreeKey8

DescriptionValue
Description:Defines the free key field number 8 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey8'} =  {
  'Product' => 'Product'
};

TicketFreeKey8::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 8 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey8::DefaultSelection'} =  '';

TicketFreeText8

DescriptionValue
Description:Defines the free text field number 8 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText8'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText8::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 8 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText8::DefaultSelection'} =  'Notebook';

TicketFreeText8::Link

DescriptionValue
Description:Defines the http link for the free text field number 8 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText8::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText8"}';

TicketFreeKey9

DescriptionValue
Description:Defines the free key field number 9 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey9'} =  {
  'Product' => 'Product'
};

TicketFreeKey9::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 9 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey9::DefaultSelection'} =  '';

TicketFreeText9

DescriptionValue
Description:Defines the free text field number 9 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText9'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText9::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 9 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText9::DefaultSelection'} =  'Notebook';

TicketFreeText9::Link

DescriptionValue
Description:Defines the http link for the free text field number 9 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText9::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText9"}';

TicketFreeKey10

DescriptionValue
Description:Defines the free key field number 10 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey10'} =  {
  'Product' => 'Product'
};

TicketFreeKey10::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 10 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey10::DefaultSelection'} =  '';

TicketFreeText10

DescriptionValue
Description:Defines the free text field number 10 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText10'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText10::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 10 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText10::DefaultSelection'} =  'Notebook';

TicketFreeText10::Link

DescriptionValue
Description:Defines the http link for the free text field number 10 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText10::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText10"}';

TicketFreeKey11

DescriptionValue
Description:Defines the free key field number 11 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey11'} =  {
  'Product' => 'Product'
};

TicketFreeKey11::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 11 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey11::DefaultSelection'} =  '';

TicketFreeText11

DescriptionValue
Description:Defines the free text field number 11 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText11'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText11::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 11 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText11::DefaultSelection'} =  'Notebook';

TicketFreeText11::Link

DescriptionValue
Description:Defines the http link for the free text field number 11 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText11::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText11"}';

TicketFreeKey12

DescriptionValue
Description:Defines the free key field number 12 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey12'} =  {
  'Product' => 'Product'
};

TicketFreeKey12::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 12 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey12::DefaultSelection'} =  '';

TicketFreeText12

DescriptionValue
Description:Defines the free text field number 12 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText12'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText12::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 12 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText12::DefaultSelection'} =  'Notebook';

TicketFreeText12::Link

DescriptionValue
Description:Defines the http link for the free text field number 12 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText12::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText12"}';

TicketFreeKey13

DescriptionValue
Description:Defines the free key field number 13 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey13'} =  {
  'Product' => 'Product'
};

TicketFreeKey13::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 13 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey13::DefaultSelection'} =  '';

TicketFreeText13

DescriptionValue
Description:Defines the free text field number 13 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText13'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText13::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 13 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText13::DefaultSelection'} =  'Notebook';

TicketFreeText13::Link

DescriptionValue
Description:Defines the http link for the free text field number 13 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText13::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText13"}';

TicketFreeKey14

DescriptionValue
Description:Defines the free key field number 14 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey14'} =  {
  'Product' => 'Product'
};

TicketFreeKey14::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 14 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey14::DefaultSelection'} =  '';

TicketFreeText14

DescriptionValue
Description:Defines the free text field number 14 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText14'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText14::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 14 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText14::DefaultSelection'} =  'Notebook';

TicketFreeText14::Link

DescriptionValue
Description:Defines the http link for the free text field number 14 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText14::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText14"}';

TicketFreeKey15

DescriptionValue
Description:Defines the free key field number 15 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey15'} =  {
  'Product' => 'Product'
};

TicketFreeKey15::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 15 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey15::DefaultSelection'} =  '';

TicketFreeText15

DescriptionValue
Description:Defines the free text field number 15 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText15'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText15::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 15 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText15::DefaultSelection'} =  'Notebook';

TicketFreeText15::Link

DescriptionValue
Description:Defines the http link for the free text field number 15 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText15::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText15"}';

TicketFreeKey16

DescriptionValue
Description:Defines the free key field number 16 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey16'} =  {
  'Product' => 'Product'
};

TicketFreeKey16::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free key field number 16 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeKey16::DefaultSelection'} =  '';

TicketFreeText16

DescriptionValue
Description:Defines the free text field number 16 for tickets to add a new ticket attribute.
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText16'} =  {
  '' => '-',
  'Notebook' => 'Notebook',
  'PC' => 'PC',
  'Phone' => 'Phone'
};

TicketFreeText16::DefaultSelection

DescriptionValue
Description:Defines the default selection of the free text field number 16 for tickets (if more than one option is provided).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText16::DefaultSelection'} =  'Notebook';

TicketFreeText16::Link

DescriptionValue
Description:Defines the http link for the free text field number 16 for tickets (it will be used in every ticket view).
Group:Ticket
SubGroup:Core::TicketFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeText16::Link'} =  'http://some.example.com/handle?query=$LQData{"TicketFreeText16"}';

Core::TicketFreeTextDefault

Ticket::EventModulePost###TicketFreeFieldDefault

DescriptionValue
Description:Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all TicketFreeField elements need the same event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::EventModulePost'}->{'TicketFreeFieldDefault'} =  {
  'Module' => 'Kernel::System::Ticket::Event::TicketFreeFieldDefault',
  'Transaction' => '1'
};

Ticket::TicketFreeFieldDefault###Element1

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event. Please check the developer manual (http://doc.otrs.org/), chapter "Ticket Event Module".
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element1'} =  {
  'Counter' => '1',
  'Event' => 'TicketCreate',
  'Key' => 'TicketType',
  'Value' => 'Default'
};

Ticket::TicketFreeFieldDefault###Element2

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element2'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element3

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element3'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element4

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element4'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element5

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element5'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element6

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element6'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element7

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element7'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element8

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element8'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element9

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element9'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element10

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element10'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element11

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element11'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element12

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element12'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element13

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element13'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element14

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element14'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element15

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element15'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Ticket::TicketFreeFieldDefault###Element16

DescriptionValue
Description:Configures a default TicketFreeField setting. "Counter" defines the free text field which should be used, "Key" is the TicketFreeKey, "Value" is the TicketFreeText and "Event" defines the trigger event.
Group:Ticket
SubGroup:Core::TicketFreeTextDefault
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::TicketFreeFieldDefault'}->{'Element16'} =  {
  'Counter' => '',
  'Event' => '',
  'Key' => '',
  'Value' => ''
};

Core::TicketFreeTime

TicketFreeTimeKey1

DescriptionValue
Description:Defines the free time key field number 1 for tickets.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey1'} =  'Time1';

TicketFreeTimeOptional1

DescriptionValue
Description:Defines whether the free time field number 1 is optional or not.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional1'} =  '1';

TicketFreeTimeDiff1

DescriptionValue
Description:Defines the difference from now (in seconds) of the free time field number 1's default value.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff1'} =  '0';

TicketFreeTimePeriod1

DescriptionValue
Description:Defines the years (in future and in past) which can get selected in free time field number 1.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod1'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

TicketFreeTimeKey2

DescriptionValue
Description:Defines the free time key field number 2 for tickets.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey2'} =  'Time2';

TicketFreeTimeOptional2

DescriptionValue
Description:Defines whether the free time field number 2 is optional or not.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional2'} =  '1';

TicketFreeTimeDiff2

DescriptionValue
Description:Defines the difference from now (in seconds) of the free time field number 2's default value.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff2'} =  '0';

TicketFreeTimePeriod2

DescriptionValue
Description:Defines the years (in future and in past) which can get selected in free time field number 2.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod2'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

TicketFreeTimeKey3

DescriptionValue
Description:Defines the free time key field number 3 for tickets.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey3'} =  'Time3';

TicketFreeTimeOptional3

DescriptionValue
Description:Defines whether the free time field number 3 is optional or not.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional3'} =  '1';

TicketFreeTimeDiff3

DescriptionValue
Description:Defines the difference from now (in seconds) of the free time field number 3's default value.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff3'} =  '0';

TicketFreeTimePeriod3

DescriptionValue
Description:Defines the years (in future and in past) which can get selected in free time field number 3.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod3'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

TicketFreeTimeKey4

DescriptionValue
Description:Defines the free time key field number 4 for tickets.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey4'} =  'Time4';

TicketFreeTimeOptional4

DescriptionValue
Description:Defines whether the free time field number 4 is optional or not.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional4'} =  '1';

TicketFreeTimeDiff4

DescriptionValue
Description:Defines the difference from now (in seconds) of the free time field number 4's default value.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff4'} =  '0';

TicketFreeTimePeriod4

DescriptionValue
Description:Defines the years (in future and in past) which can get selected in free time field number 4.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod4'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

TicketFreeTimeKey5

DescriptionValue
Description:Defines the free time key field number 5 for tickets.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey5'} =  'Time5';

TicketFreeTimeOptional5

DescriptionValue
Description:Defines whether the free time field number 5 is optional or not.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional5'} =  '1';

TicketFreeTimeDiff5

DescriptionValue
Description:Defines the difference from now (in seconds) of the free time field number 5's default value.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff5'} =  '0';

TicketFreeTimePeriod5

DescriptionValue
Description:Defines the years (in future and in past) which can get selected in free time field number 5.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod5'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

TicketFreeTimeKey6

DescriptionValue
Description:Defines the free time key field number 6 for tickets.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeKey6'} =  'Time6';

TicketFreeTimeOptional6

DescriptionValue
Description:Defines whether the free time field number 6 is optional or not.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:1
Required:1
Config-Setting:
 $Self->{'TicketFreeTimeOptional6'} =  '1';

TicketFreeTimeDiff6

DescriptionValue
Description:Defines the difference from now (in seconds) of the free time field number 6's default value.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimeDiff6'} =  '0';

TicketFreeTimePeriod6

DescriptionValue
Description:Defines the years (in future and in past) which can get selected in free time field number 6.
Group:Ticket
SubGroup:Core::TicketFreeTime
Valid:0
Required:0
Config-Setting:
 $Self->{'TicketFreeTimePeriod6'} =  {
  'YearPeriodFuture' => '5',
  'YearPeriodPast' => '5'
};

Core::TicketWatcher

Ticket::Watcher

DescriptionValue
Description:Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.
Group:Ticket
SubGroup:Core::TicketWatcher
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Watcher'} =  '0';

Ticket::WatcherGroup

DescriptionValue
Description:Enables ticket watcher feature only for the listed groups.
Group:Ticket
SubGroup:Core::TicketWatcher
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::WatcherGroup'} =  [
  'admin',
  'users'
];

Frontend::Admin::ModuleRegistration

Frontend::Module###AdminQueue

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminQueue'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage queues.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Queues',
    'Prio' => '100'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Queue'
};

Frontend::Module###AdminResponse

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage response templates.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Responses',
    'Prio' => '200'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Response'
};

Frontend::Module###AdminQueueResponses

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminQueueResponses'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link responses to queues.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Responses <-> Queues',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Responses <-> Queues'
};

Frontend::Module###AdminAutoResponse

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminAutoResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage responses that are automatically sent.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Auto Responses',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Auto Responses'
};

Frontend::Module###AdminQueueAutoResponse

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminQueueAutoResponse'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link queues to auto responses.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Auto Responses <-> Queues',
    'Prio' => '500'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Queues <-> Auto Responses'
};

Frontend::Module###AdminAttachment

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminAttachment'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage attachments.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Attachments',
    'Prio' => '600'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Attachment'
};

Frontend::Module###AdminResponseAttachment

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminResponseAttachment'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Link attachments to responses templates.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Attachments <-> Responses',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Attachments <-> Responses'
};

Frontend::Module###AdminSalutation

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSalutation'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage salutations.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Salutations',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Salutations'
};

Frontend::Module###AdminSignature

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSignature'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Queue',
    'Description' => 'Create and manage signatures.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Signatures',
    'Prio' => '900'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Signatures'
};

Frontend::Module###AdminSystemAddress

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSystemAddress'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Email',
    'Description' => 'Set sender email addresses for this system.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Email Addresses',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'System address'
};

Frontend::Module###AdminNotification

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminNotification'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage notifications that are sent to agents.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Agent Notifications',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Agent Notifications'
};

Frontend::Module###AdminNotificationEvent

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminNotificationEvent'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage event based notifications.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Notifications (Event)',
    'Prio' => '400'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Notifications (Event)'
};

Frontend::Module###AdminService

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminService'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage services.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Services',
    'Prio' => '900'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Services'
};

Frontend::Module###AdminSLA

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminSLA'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage Service Level Agreements (SLAs).',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Service Level Agreements',
    'Prio' => '1000'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Service Level Agreements'
};

Frontend::Module###AdminType

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminType'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket types.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Types',
    'Prio' => '700'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Types'
};

Frontend::Module###AdminState

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminState'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket states.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'States',
    'Prio' => '800'
  },
  'NavBarName' => 'Admin',
  'Title' => 'States'
};

Frontend::Module###AdminPriority

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminPriority'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'Ticket',
    'Description' => 'Create and manage ticket priorities.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'Priorities',
    'Prio' => '850'
  },
  'NavBarName' => 'Admin',
  'Title' => 'Priorities'
};

Frontend::Module###AdminGenericAgent

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Admin::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AdminGenericAgent'} =  {
  'Description' => 'Admin',
  'Group' => [
    'admin'
  ],
  'NavBarModule' => {
    'Block' => 'System',
    'Description' => 'Manage periodic tasks.',
    'Module' => 'Kernel::Output::HTML::NavBarModuleAdmin',
    'Name' => 'GenericAgent',
    'Prio' => '300'
  },
  'NavBarName' => 'Admin',
  'Title' => 'GenericAgent'
};

Frontend::Agent

Ticket::Frontend::PendingDiffTime

DescriptionValue
Description:Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::PendingDiffTime'} =  '86400';

Ticket::Frontend::ListType

DescriptionValue
Description:Shows existing parent/child queue lists in the system in the form of a tree or a list.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ListType'} =  'tree';

Ticket::Frontend::TextAreaEmail

DescriptionValue
Description:Permitted width for compose email windows.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::TextAreaEmail'} =  '82';

Ticket::Frontend::TextAreaNote

DescriptionValue
Description:Permitted width for compose note windows.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::TextAreaNote'} =  '78';

Ticket::Frontend::InformAgentMaxSize

DescriptionValue
Description:Max size (in rows) of the informed agents box in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::InformAgentMaxSize'} =  '3';

Ticket::Frontend::InvolvedAgentMaxSize

DescriptionValue
Description:Max size (in rows) of the involved agents box in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::InvolvedAgentMaxSize'} =  '3';

Ticket::Frontend::CustomerInfoCompose

DescriptionValue
Description:Shows the customer user information (phone and email) in the compose screen.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoCompose'} =  '1';

Ticket::Frontend::CustomerInfoComposeMaxSize

DescriptionValue
Description:Max size (in characters) of the customer information table (phone and email) in the compose screen.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoComposeMaxSize'} =  '22';

Ticket::Frontend::CustomerInfoZoom

DescriptionValue
Description:Shows the customer user's info in the ticket zoom view.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoZoom'} =  '1';

Ticket::Frontend::CustomerInfoZoomMaxSize

DescriptionValue
Description:Maximum size (in characters) of the customer information table in the ticket zoom view.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoZoomMaxSize'} =  '22';

Ticket::Frontend::CustomerInfoQueueMaxSize

DescriptionValue
Description:Maximum size (in characters) of the customer info table in the queue view.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerInfoQueueMaxSize'} =  '18';

Ticket::Frontend::AccountTime

DescriptionValue
Description:Activates time accounting.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AccountTime'} =  '1';

Ticket::Frontend::TimeUnits

DescriptionValue
Description:Sets the prefered time units (e.g. work units, hours, minutes).
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::TimeUnits'} =  ' (work units)';

Ticket::Frontend::NeedAccountedTime

DescriptionValue
Description:Defines if time accounting is mandatory in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NeedAccountedTime'} =  '0';

Ticket::Frontend::BulkAccountedTime

DescriptionValue
Description:Defines if time accounting must be set to all tickets in bulk action.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::BulkAccountedTime'} =  '1';

Ticket::Frontend::NeedSpellCheck

DescriptionValue
Description:Defines if composed messages have to be spell checked in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NeedSpellCheck'} =  '0';

Ticket::Frontend::NewOwnerSelection

DescriptionValue
Description:Shows an owner selection in phone and email tickets in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NewOwnerSelection'} =  '1';

Ticket::Frontend::NewResponsibleSelection

DescriptionValue
Description:Show a responsible selection in phone and email tickets in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NewResponsibleSelection'} =  '1';

Ticket::Frontend::NewQueueSelectionType

DescriptionValue
Description:Defines the receipent target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NewQueueSelectionType'} =  'Queue';

Ticket::Frontend::NewQueueSelectionString

DescriptionValue
Description:Determines the strings that will be shown as receipent (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the receipent.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::NewQueueSelectionString'} =  '<Queue>';

Ticket::Frontend::NewQueueOwnSelection

DescriptionValue
Description:Determines which options will be valid of the recepient (phone ticket) and the sender (email ticket) in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::NewQueueOwnSelection'} =  {
  '1' => 'First Queue!',
  '2' => 'Second Queue!'
};

Ticket::Frontend::ShowCustomerTickets

DescriptionValue
Description:Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ShowCustomerTickets'} =  '1';

NewTicketInNewWindow::Enabled

DescriptionValue
Description:If enabled, TicketPhone and TicketEmail will be open in new windows.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'NewTicketInNewWindow::Enabled'} =  '0';

CustomerDBLink

DescriptionValue
Description:Defines an external link to the database of the customer (e.g. 'http://yourhost/customer.php?CID=$Data{"CustomerID"}' or '').
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerDBLink'} =  '$Env{"CGIHandle"}?Action=AgentTicketCustomer;TicketID=$Data{"TicketID"}';

CustomerDBLinkTarget

DescriptionValue
Description:Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerDBLinkTarget'} =  '';

Frontend::CommonObject###QueueObject

DescriptionValue
Description:Path of the file that stores all the settings for the QueueObject object for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';

Frontend::CommonObject###TicketObject

DescriptionValue
Description:Path of the file that stores all the settings for the TicketObject for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';

Frontend::CommonParam###Action

DescriptionValue
Description:Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CommonParam'}->{'Action'} =  'AgentDashboard';

Frontend::CommonParam###QueueID

DescriptionValue
Description:Default queue ID used by the system in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CommonParam'}->{'QueueID'} =  '0';

Frontend::CommonParam###TicketID

DescriptionValue
Description:Default ticket ID used by the system in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent
Valid:1
Required:1
Config-Setting:
 $Self->{'Frontend::CommonParam'}->{'TicketID'} =  '';

Frontend::Agent::CustomerSearch

Ticket::Frontend::CustomerSearchAutoComplete###Active

DescriptionValue
Description:Enables or disables the autocomplete feature for the customer search in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'Active'} =  '1';

Ticket::Frontend::CustomerSearchAutoComplete###MinQueryLength

DescriptionValue
Description:Sets the minimum number of characters before autocomplete query is sent.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MinQueryLength'} =  '2';

Ticket::Frontend::CustomerSearchAutoComplete###QueryDelay

DescriptionValue
Description:Delay time between autocomplete queries in milliseconds.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'QueryDelay'} =  '100';

Ticket::Frontend::CustomerSearchAutoComplete###TypeAhead

DescriptionValue
Description:Activates TypeAhead for the autocomplete feature, that enables users to type in whatever speed they desire, without losing any information. Often this means that keystrokes entered will not be displayed on the screen immediately.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'TypeAhead'} =  'false';

Ticket::Frontend::CustomerSearchAutoComplete###MaxResultsDisplayed

DescriptionValue
Description:Sets the number of search results to be displayed for the autocomplete feature.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete'}->{'MaxResultsDisplayed'} =  '20';

Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth

DescriptionValue
Description:Determines if the search results container for the autocomplete feature should adjust its width dynamically.
Group:Ticket
SubGroup:Frontend::Agent::CustomerSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerSearchAutoComplete::DynamicWidth'} =  '1';

Frontend::Agent::Dashboard

DashboardBackend###0100-TicketPendingReminder

DescriptionValue
Description:Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0100-TicketPendingReminder'} =  {
  'Attributes' => 'TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All tickets with a reminder set where the reminder date has been reached',
  'Filter' => 'Locked',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'UntilTime',
  'Title' => 'Reminder Tickets'
};

DashboardBackend###0110-TicketEscalation

DescriptionValue
Description:Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0110-TicketEscalation'} =  {
  'Attributes' => 'TicketEscalationTimeOlderMinutes=1;SortBy=EscalationTime;OrderBy=Down;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All escalated tickets',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'EscalationTime',
  'Title' => 'Escalated Tickets'
};

DashboardBackend###0120-TicketNew

DescriptionValue
Description:Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0120-TicketNew'} =  {
  'Attributes' => 'StateType=new;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All new tickets, these tickets have not been worked on yet',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'Age',
  'Title' => 'New Tickets'
};

DashboardBackend###0130-TicketOpen

DescriptionValue
Description:Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0130-TicketOpen'} =  {
  'Attributes' => 'StateType=open;',
  'Block' => 'ContentLarge',
  'CacheTTLLocal' => '0.5',
  'Default' => '1',
  'Description' => 'All open tickets, these tickets have already been worked on, but need a response',
  'Filter' => 'All',
  'Group' => '',
  'Limit' => '10',
  'Module' => 'Kernel::Output::HTML::DashboardTicketGeneric',
  'Permission' => 'rw',
  'Time' => 'Age',
  'Title' => 'Open Tickets / Need to be answered'
};

DashboardBackend###0250-TicketStats

DescriptionValue
Description:Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0250-TicketStats'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '30',
  'Closed' => '1',
  'Created' => '1',
  'Default' => '1',
  'Group' => '',
  'Module' => 'Kernel::Output::HTML::DashboardTicketStatsGeneric',
  'Permission' => 'rw',
  'Title' => '7 Day Stats'
};

DashboardBackend###0260-TicketCalendar

DescriptionValue
Description:Parameters for the dashboard backend of the ticket calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.
Group:Ticket
SubGroup:Frontend::Agent::Dashboard
Valid:1
Required:0
Config-Setting:
 $Self->{'DashboardBackend'}->{'0260-TicketCalendar'} =  {
  'Block' => 'ContentSmall',
  'CacheTTL' => '2',
  'Default' => '1',
  'Group' => '',
  'Limit' => '6',
  'Module' => 'Kernel::Output::HTML::DashboardCalendar',
  'OwnerOnly' => '',
  'Permission' => 'rw',
  'Title' => 'Upcoming Events'
};

Frontend::Agent::ModuleMetaHead

Frontend::HeaderMetaModule###2-TicketSearch

DescriptionValue
Description:Module to generate html OpenSearch profile for short ticket search in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleMetaHead
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::HeaderMetaModule'}->{'2-TicketSearch'} =  {
  'Action' => 'AgentTicketSearch',
  'Module' => 'Kernel::Output::HTML::HeaderMetaTicketSearch'
};

Frontend::Agent::ModuleNotify

Frontend::NotifyModule###5-Ticket::TicketEscalation

DescriptionValue
Description:Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
Group:Ticket
SubGroup:Frontend::Agent::ModuleNotify
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::NotifyModule'}->{'5-Ticket::TicketEscalation'} =  {
  'CacheTime' => '40',
  'EscalationInMinutes' => '120',
  'Module' => 'Kernel::Output::HTML::NotificationAgentTicketEscalation',
  'ShownMax' => '25'
};

Frontend::Agent::ModuleRegistration

Frontend::Module###AgentTicketQueue

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketQueue'} =  {
  'Description' => 'Overview of all open Tickets',
  'Loader' => {
    'CSS' => [
      'Core.AgentTicketQueue.css'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'o',
      'Block' => '',
      'Description' => 'Overview of all open Tickets',
      'Link' => 'Action=AgentTicketQueue',
      'LinkOption' => '',
      'Name' => 'Queue view',
      'NavBar' => 'Ticket',
      'Prio' => '100',
      'Type' => ''
    },
    {
      'AccessKey' => 't',
      'Block' => 'ItemArea',
      'Description' => '',
      'Link' => 'Action=AgentTicketQueue',
      'LinkOption' => '',
      'Name' => 'Tickets',
      'NavBar' => 'Ticket',
      'Prio' => '200',
      'Type' => 'Menu'
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'QueueView'
};

Frontend::Module###AgentTicketPhone

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPhone'} =  {
  'Description' => 'Create new phone picket',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'n',
      'Block' => '',
      'Description' => 'Create new phone ticket (inbound)',
      'Link' => 'Action=AgentTicketPhone',
      'LinkOption' => '',
      'Name' => 'New phone ticket',
      'NavBar' => 'Ticket',
      'Prio' => '200',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'New phone ticket'
};

Frontend::Module###AgentTicketPhoneOutbound

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPhoneOutbound'} =  {
  'Description' => 'Phone Call',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Phone-Ticket'
};

Frontend::Module###AgentTicketEmail

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketEmail'} =  {
  'Description' => 'Create new email ticket',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBar' => [
    {
      'AccessKey' => 'e',
      'Block' => '',
      'Description' => 'Create new email ticket and send this out (outbound)',
      'Link' => 'Action=AgentTicketEmail',
      'LinkOption' => '',
      'Name' => 'New email ticket',
      'NavBar' => 'Ticket',
      'Prio' => '210',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'New email ticket'
};

Frontend::Module###AgentTicketSearch

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketSearch'} =  {
  'Description' => 'Search Ticket',
  'NavBar' => [
    {
      'AccessKey' => 's',
      'Block' => '',
      'Description' => 'Search Tickets',
      'Link' => 'Action=AgentTicketSearch',
      'LinkOption' => 'onclick="window.setTimeout(function(){Core.Agent.Search.OpenSearchDialog(\'AgentTicketSearch\');}, 0); return false;"',
      'Name' => 'Search',
      'NavBar' => 'Ticket',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Search'
};

Frontend::Module###AgentTicketMailbox

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketMailbox'} =  {
  'Description' => 'compat module for AgentTicketMailbox to AgentTicketLockedView',
  'NavBarName' => 'Ticket',
  'Title' => ''
};

Frontend::Module###AgentTicketLockedView

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketLockedView'} =  {
  'Description' => 'Locked Tickets',
  'NavBarName' => 'Ticket',
  'Title' => 'Locked Tickets'
};

Frontend::Module###AgentTicketResponsibleView

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketResponsibleView'} =  {
  'Description' => 'Responsible Tickets',
  'NavBarName' => 'Ticket',
  'Title' => 'Responsible Tickets'
};

Frontend::Module###AgentTicketWatchView

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketWatchView'} =  {
  'Description' => 'Watched Tickets',
  'NavBarName' => 'Ticket',
  'Title' => 'Watched Tickets'
};

Frontend::Module###AgentCustomerSearch

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentCustomerSearch'} =  {
  'Description' => 'AgentCustomerSearch',
  'NavBarName' => 'Ticket',
  'Title' => 'AgentCustomerSearch'
};

Frontend::Module###AgentTicketStatusView

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketStatusView'} =  {
  'Description' => 'Overview of all open tickets',
  'NavBar' => [
    {
      'AccessKey' => 'v',
      'Block' => '',
      'Description' => 'Overview of all open Tickets.',
      'Link' => 'Action=AgentTicketStatusView',
      'LinkOption' => '',
      'Name' => 'Status view',
      'NavBar' => 'Ticket',
      'Prio' => '110',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Status view'
};

Frontend::Module###AgentTicketEscalationView

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketEscalationView'} =  {
  'Description' => 'Overview of all escalated tickets',
  'NavBar' => [
    {
      'AccessKey' => 'e',
      'Block' => '',
      'Description' => 'Overview Escalated Tickets',
      'Link' => 'Action=AgentTicketEscalationView',
      'LinkOption' => '',
      'Name' => 'Escalation view',
      'NavBar' => 'Ticket',
      'Prio' => '120',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Escalation view'
};

Frontend::Module###AgentZoom

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentZoom'} =  {
  'Description' => 'compat module for AgentZoom to AgentTicketZoom',
  'NavBarName' => 'Ticket',
  'Title' => ''
};

Frontend::Module###AgentTicketZoom

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketZoom'} =  {
  'Description' => 'Ticket Zoom',
  'Loader' => {
    'JavaScript' => [
      'thirdparty/jquery-tablesorter-2.0.5/jquery.tablesorter.js',
      'Core.UI.Table.Sort.js',
      'Core.Agent.TicketZoom.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Zoom'
};

Frontend::Module###AgentTicketAttachment

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketAttachment'} =  {
  'Description' => 'To download attachments',
  'NavBarName' => 'Ticket',
  'Title' => ''
};

Frontend::Module###AgentTicketPlain

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPlain'} =  {
  'Description' => 'Ticket plain view of an email',
  'NavBarName' => 'Ticket',
  'Title' => 'Plain'
};

Frontend::Module###AgentTicketNote

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketNote'} =  {
  'Description' => 'Ticket Note',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Note'
};

Frontend::Module###AgentTicketMerge

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketMerge'} =  {
  'Description' => 'Ticket Merge',
  'NavBarName' => 'Ticket',
  'Title' => 'Merge'
};

Frontend::Module###AgentTicketPending

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPending'} =  {
  'Description' => 'Ticket Pending',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Pending'
};

Frontend::Module###AgentTicketWatcher

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketWatcher'} =  {
  'Description' => 'A TicketWatcher Module',
  'NavBarName' => 'Ticket-Watcher',
  'Title' => 'Ticket-Watcher'
};

Frontend::Module###AgentTicketPriority

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPriority'} =  {
  'Description' => 'Ticket Priority',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Priority'
};

Frontend::Module###AgentTicketLock

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketLock'} =  {
  'Description' => 'Ticket Lock',
  'NavBarName' => 'Ticket',
  'Title' => 'Lock'
};

Frontend::Module###AgentTicketMove

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketMove'} =  {
  'Description' => 'Ticket Move',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Move'
};

Frontend::Module###AgentTicketHistory

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketHistory'} =  {
  'Description' => 'Ticket History',
  'NavBarName' => 'Ticket',
  'Title' => 'History'
};

Frontend::Module###AgentTicketOwner

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketOwner'} =  {
  'Description' => 'Ticket Owner',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Owner'
};

Frontend::Module###AgentTicketResponsible

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketResponsible'} =  {
  'Description' => 'Ticket Responsible',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Responsible'
};

Frontend::Module###AgentTicketCompose

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketCompose'} =  {
  'Description' => 'Ticket Compose email Answer',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Compose'
};

Frontend::Module###AgentTicketBounce

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketBounce'} =  {
  'Description' => 'Ticket Compose Bounce Email',
  'NavBarName' => 'Ticket',
  'Title' => 'Bounce'
};

Frontend::Module###AgentTicketForward

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketForward'} =  {
  'Description' => 'Ticket Forward Email',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Forward'
};

Frontend::Module###AgentTicketCustomer

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketCustomer'} =  {
  'Description' => 'Ticket Customer',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.CustomerSearch.js',
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Customer'
};

Frontend::Module###AgentTicketClose

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketClose'} =  {
  'Description' => 'Ticket Close',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Close'
};

Frontend::Module###AgentTicketFreeText

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketFreeText'} =  {
  'Description' => 'Ticket FreeText',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Free Fields'
};

Frontend::Module###AgentTicketPrint

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketPrint'} =  {
  'Description' => 'Ticket Print',
  'NavBarName' => 'Ticket',
  'Title' => 'Print'
};

Frontend::Module###AgentTicketBulk

DescriptionValue
Description:Frontend module registration for the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Module'}->{'AgentTicketBulk'} =  {
  'Description' => 'Ticket bulk module',
  'Loader' => {
    'JavaScript' => [
      'Core.Agent.TicketAction.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Bulk-Action'
};

Frontend::Agent::Preferences

PreferencesGroups###NewTicketNotify

DescriptionValue
Description:Parameters for the NewTicketNotify object in the preferences view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'NewTicketNotify'} =  {
  'Active' => '1',
  'Column' => 'Email Settings',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if there is a new ticket in "My Queues".',
  'Key' => 'Send new ticket notifications',
  'Label' => 'New ticket notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendNewTicketNotification',
  'Prio' => '1000'
};

PreferencesGroups###FollowUpNotify

DescriptionValue
Description:Parameters for the FollowUpNotify object in the preference view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'FollowUpNotify'} =  {
  'Active' => '1',
  'Column' => 'Email Settings',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if a customer sends a follow up and I\'m the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues.',
  'Key' => 'Send ticket follow up notifications',
  'Label' => 'Ticket follow up notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendFollowUpNotification',
  'Prio' => '2000'
};

PreferencesGroups###LockTimeoutNotify

DescriptionValue
Description:Parameters for the LockTimeoutNotify object in the preference view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'LockTimeoutNotify'} =  {
  'Active' => '1',
  'Column' => 'Email Settings',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if a ticket is unlocked by the system.',
  'Key' => 'Send ticket lock timeout notifications',
  'Label' => 'Ticket lock timeout notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendLockTimeoutNotification',
  'Prio' => '3000'
};

PreferencesGroups###MoveNotify

DescriptionValue
Description:Parameters for the MoveNotify object in the preference view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'MoveNotify'} =  {
  'Active' => '1',
  'Column' => 'Email Settings',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me a notification if a ticket is moved into one of "My Queues".',
  'Key' => 'Send ticket move notifications',
  'Label' => 'Ticket move notification',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserSendMoveNotification',
  'Prio' => '4000'
};

PreferencesGroups###WatcherNotify

DescriptionValue
Description:Parameters for the WatcherNotify object in the preference view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'WatcherNotify'} =  {
  'Active' => '1',
  'Column' => 'Email Settings',
  'Data' => {
    '0' => 'No',
    '1' => 'Yes'
  },
  'DataSelected' => '0',
  'Desc' => 'Send me the same notifications for my watched tickets that the ticket owners will get.',
  'Key' => 'Send ticket watch notifications',
  'Label' => 'Ticket watch notification',
  'Module' => 'Kernel::Output::HTML::PreferencesTicketWatcher',
  'PrefKey' => 'UserSendWatcherNotification',
  'Prio' => '5000'
};

PreferencesGroups###CustomQueue

DescriptionValue
Description:Parameters for the CustomQueue object in the preference view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'CustomQueue'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Desc' => 'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.',
  'Key' => 'My Queues',
  'Label' => 'My Queues',
  'Module' => 'Kernel::Output::HTML::PreferencesCustomQueue',
  'Permission' => 'ro',
  'Prio' => '1000'
};

PreferencesGroups###RefreshTime

DescriptionValue
Description:Parameters for the RefreshTime object in the preference view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'RefreshTime'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Data' => {
    '0' => 'off',
    '10' => '10 minutes',
    '15' => '15 minutes',
    '2' => ' 2 minutes',
    '5' => ' 5 minutes',
    '7' => ' 7 minutes'
  },
  'DataSelected' => '0',
  'Desc' => 'If enabled, the QueueView will automatically refresh after the specified time.',
  'Key' => 'Refresh QueueView after',
  'Label' => 'QueueView Refresh Time',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserRefreshTime',
  'Prio' => '2000'
};

PreferencesGroups###TicketOverviewSmallPageShown

DescriptionValue
Description:Parameters for the pages (in which the tickets are shown) of the small ticket overview.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'TicketOverviewSmallPageShown'} =  {
  'Active' => '0',
  'Column' => 'Other Settings',
  'Data' => {
    '10' => '10',
    '15' => '15',
    '20' => '20',
    '25' => '25',
    '30' => '30',
    '35' => '35'
  },
  'DataSelected' => '25',
  'Key' => 'Ticket limit per page for Ticket Overview "Small"',
  'Label' => 'Ticket Overview "Small" Limit',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserTicketOverviewSmallPageShown',
  'Prio' => '8000'
};

PreferencesGroups###TicketOverviewMediumPageShown

DescriptionValue
Description:Parameters for the pages (in which the tickets are shown) of the medium ticket overview.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'TicketOverviewMediumPageShown'} =  {
  'Active' => '0',
  'Column' => 'Other Settings',
  'Data' => {
    '10' => '10',
    '15' => '15',
    '20' => '20',
    '25' => '25',
    '30' => '30',
    '35' => '35'
  },
  'DataSelected' => '20',
  'Key' => 'Ticket limit per page for Ticket Overview "Medium"',
  'Label' => 'Ticket Overview "Medium" Limit',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserTicketOverviewMediumPageShown',
  'Prio' => '8100'
};

PreferencesGroups###TicketOverviewPreviewPageShown

DescriptionValue
Description:Parameters for the pages (in which the tickets are shown) of the ticket preview overview.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'TicketOverviewPreviewPageShown'} =  {
  'Active' => '0',
  'Column' => 'Other Settings',
  'Data' => {
    '10' => '10',
    '15' => '15',
    '20' => '20',
    '25' => '25',
    '30' => '30',
    '35' => '35'
  },
  'DataSelected' => '15',
  'Key' => 'Ticket limit per page for Ticket Overview "Preview"',
  'Label' => 'Ticket Overview "Preview" Limit',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserTicketOverviewPreviewPageShown',
  'Prio' => '8200'
};

PreferencesGroups###CreateNextMask

DescriptionValue
Description:Parameters for the CreateNextMask object in the preference view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'PreferencesGroups'}->{'CreateNextMask'} =  {
  'Active' => '1',
  'Column' => 'Other Settings',
  'Data' => {
    '' => 'CreateTicket',
    'AgentTicketZoom' => 'TicketZoom'
  },
  'DataSelected' => '',
  'Key' => 'Show this screen after I created a new ticket',
  'Label' => 'Screen after new ticket',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserCreateNextMask',
  'Prio' => '3000'
};

Frontend::Agent::SearchRouter

Frontend::Search###Ticket

DescriptionValue
Description:Search backend router.
Group:Ticket
SubGroup:Frontend::Agent::SearchRouter
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::Search'}->{'Ticket'} =  {
  '^AgentTicket' => 'Action=AgentTicketSearch;Subaction=AJAX'
};

Frontend::Agent::Ticket::ArticleAttachmentModule

Ticket::Frontend::ArticleAttachmentModule###1-Download

DescriptionValue
Description:Shows a link to download article attachments in the zoom view of the article in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleAttachmentModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'1-Download'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleAttachmentDownload'
};

Ticket::Frontend::ArticleAttachmentModule###2-HTML-Viewer

DescriptionValue
Description:Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleAttachmentModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleAttachmentModule'}->{'2-HTML-Viewer'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleAttachmentHTMLViewer'
};

Frontend::Agent::Ticket::ArticleComposeModule

Ticket::Frontend::ArticleComposeModule###1-SignEmail

DescriptionValue
Description:Module to compose signed messages (PGP or S/MIME).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleComposeModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleComposeModule'}->{'1-SignEmail'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleComposeSign'
};

Ticket::Frontend::ArticleComposeModule###2-CryptEmail

DescriptionValue
Description:Module to crypt composed messages (PGP or S/MIME).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleComposeModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleComposeModule'}->{'2-CryptEmail'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleComposeCrypt'
};

Frontend::Agent::Ticket::ArticleViewModule

Ticket::Frontend::ArticleViewModule###1-PGP

DescriptionValue
Description:Agent interface article notification module to check PGP.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleViewModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-PGP'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
};

Ticket::Frontend::ArticleViewModule###1-SMIME

DescriptionValue
Description:Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleViewModule
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticleViewModule'}->{'1-SMIME'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
};

Frontend::Agent::Ticket::ArticleViewModulePre

Ticket::Frontend::ArticlePreViewModule###1-PGP

DescriptionValue
Description:Agent interface article notification module to check PGP.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleViewModulePre
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-PGP'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckPGP'
};

Ticket::Frontend::ArticlePreViewModule###1-SMIME

DescriptionValue
Description:Agent interface article notification module to check S/MIME.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ArticleViewModulePre
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ArticlePreViewModule'}->{'1-SMIME'} =  {
  'Module' => 'Kernel::Output::HTML::ArticleCheckSMIME'
};

Frontend::Agent::Ticket::MenuModule

Ticket::Frontend::MenuModule###000-Back

DescriptionValue
Description:Shows a link in the menu to go back in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'000-Back'} =  {
  'Action' => '',
  'Description' => 'Back',
  'Link' => '$Env{"LastScreenOverview"};TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Back',
  'PopupType' => '',
  'Target' => ''
};

Ticket::Frontend::MenuModule###100-Lock

DescriptionValue
Description:Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'100-Lock'} =  {
  'Action' => 'AgentTicketLock',
  'Module' => 'Kernel::Output::HTML::TicketMenuLock',
  'Name' => 'Lock',
  'Target' => ''
};

Ticket::Frontend::MenuModule###200-History

DescriptionValue
Description:Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'200-History'} =  {
  'Action' => 'AgentTicketHistory',
  'Description' => 'Shows the ticket history!',
  'Link' => 'Action=AgentTicketHistory;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'History',
  'PopupType' => 'TicketHistory',
  'Target' => ''
};

Ticket::Frontend::MenuModule###210-Print

DescriptionValue
Description:Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'210-Print'} =  {
  'Action' => 'AgentTicketPrint',
  'Description' => 'Print this ticket!',
  'Link' => 'Action=AgentTicketPrint;TicketID=$QData{"TicketID"}',
  'LinkParam' => 'target="print"',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Print',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###300-Priority

DescriptionValue
Description:Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'300-Priority'} =  {
  'Action' => 'AgentTicketPriority',
  'Description' => 'Change the ticket priority!',
  'Link' => 'Action=AgentTicketPriority;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Priority',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###310-FreeText

DescriptionValue
Description:Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'310-FreeText'} =  {
  'Action' => 'AgentTicketFreeText',
  'Description' => 'Change the ticket free fields!',
  'Link' => 'Action=AgentTicketFreeText;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Free Fields',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###320-Link

DescriptionValue
Description:Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'320-Link'} =  {
  'Action' => 'AgentLinkObject',
  'Description' => 'Link this ticket to other objects!',
  'Link' => 'Action=AgentLinkObject;SourceObject=Ticket;SourceKey=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Link',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###400-Owner

DescriptionValue
Description:Shows a link in the menu to see the owner of a ticket in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'400-Owner'} =  {
  'Action' => 'AgentTicketOwner',
  'Description' => 'Change the ticket owner!',
  'Link' => 'Action=AgentTicketOwner;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Owner',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###410-Responsible

DescriptionValue
Description:Shows a link in the menu to see the responsible agent of a ticket in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'410-Responsible'} =  {
  'Action' => 'AgentTicketResponsible',
  'Description' => 'Change the ticket responsible!',
  'Link' => 'Action=AgentTicketResponsible;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuResponsible',
  'Name' => 'Responsible',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###420-Customer

DescriptionValue
Description:Shows a link in the menu to see the customer who requested the ticket in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'420-Customer'} =  {
  'Action' => 'AgentTicketCustomer',
  'Description' => 'Change the ticket customer!',
  'Link' => 'Action=AgentTicketCustomer;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Customer',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###420-Note

DescriptionValue
Description:Shows a link in the menu to add a note in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'420-Note'} =  {
  'Action' => 'AgentTicketNote',
  'Description' => 'Add a note to this ticket!',
  'Link' => 'Action=AgentTicketNote;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Note',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###430-Merge

DescriptionValue
Description:Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'430-Merge'} =  {
  'Action' => 'AgentTicketMerge',
  'Description' => 'Merge this ticket!',
  'Link' => 'Action=AgentTicketMerge;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Merge',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###440-Pending

DescriptionValue
Description:Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'440-Pending'} =  {
  'Action' => 'AgentTicketPending',
  'Description' => 'Set this ticket to pending!',
  'Link' => 'Action=AgentTicketPending;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Pending',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###448-Watch

DescriptionValue
Description:Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'448-Watch'} =  {
  'Action' => 'AgentTicketWatcher',
  'Module' => 'Kernel::Output::HTML::TicketMenuTicketWatcher',
  'Name' => 'Watch',
  'Target' => ''
};

Ticket::Frontend::MenuModule###450-Close

DescriptionValue
Description:Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'450-Close'} =  {
  'Action' => 'AgentTicketClose',
  'Description' => 'Close this ticket!',
  'Link' => 'Action=AgentTicketClose;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Close',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::MenuModule###460-Delete

DescriptionValue
Description:Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'460-Delete'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Delete this ticket!',
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Delete',
  'PopupType' => '',
  'Target' => ''
};

Ticket::Frontend::MenuModule###470-Spam

DescriptionValue
Description:Shows a link to set a ticket as spam in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::MenuModule'}->{'470-Spam'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Mark as Spam!',
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Spam',
  'PopupType' => '',
  'Target' => ''
};

Frontend::Agent::Ticket::MenuModulePre

Ticket::Frontend::PreMenuModule###100-Lock

DescriptionValue
Description:Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'100-Lock'} =  {
  'Action' => 'AgentTicketLock',
  'Module' => 'Kernel::Output::HTML::TicketMenuLock',
  'Name' => 'Lock',
  'PopupType' => '',
  'Target' => ''
};

Ticket::Frontend::PreMenuModule###200-Zoom

DescriptionValue
Description:Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'200-Zoom'} =  {
  'Action' => 'AgentTicketZoom',
  'Description' => 'Look into a ticket!',
  'Link' => 'Action=AgentTicketZoom;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Zoom',
  'PopupType' => '',
  'Target' => ''
};

Ticket::Frontend::PreMenuModule###210-History

DescriptionValue
Description:Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} =  {
  'Action' => 'AgentTicketHistory',
  'Description' => 'Shows the ticket history!',
  'Link' => 'Action=AgentTicketHistory;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'History',
  'PopupType' => 'TicketHistory',
  'Target' => ''
};

Ticket::Frontend::PreMenuModule###300-Priority

DescriptionValue
Description:Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'300-Priority'} =  {
  'Action' => 'AgentTicketPriority',
  'Description' => 'Change the ticket priority!',
  'Link' => 'Action=AgentTicketPriority;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Priority',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::PreMenuModule###420-Note

DescriptionValue
Description:Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'420-Note'} =  {
  'Action' => 'AgentTicketNote',
  'Description' => 'Add a note to this ticket!',
  'Link' => 'Action=AgentTicketNote;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Note',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::PreMenuModule###440-Close

DescriptionValue
Description:Shows a link in the menu to close a ticket in every ticket overview of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'440-Close'} =  {
  'Action' => 'AgentTicketClose',
  'Description' => 'Close this ticket!',
  'Link' => 'Action=AgentTicketClose;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Close',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Ticket::Frontend::PreMenuModule###445-Move

DescriptionValue
Description:Shows a link in the menu to move a ticket in every ticket overview of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'445-Move'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Change queue!',
  'Module' => 'Kernel::Output::HTML::TicketMenuMove',
  'Name' => 'Move'
};

Ticket::Frontend::PreMenuModule###450-Delete

DescriptionValue
Description:Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'450-Delete'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Delete this ticket!',
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Delete',
  'PopupType' => '',
  'Target' => ''
};

Ticket::Frontend::PreMenuModule###460-Spam

DescriptionValue
Description:Shows a link in the menu to set a ticket as spam in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::MenuModulePre
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::PreMenuModule'}->{'460-Spam'} =  {
  'Action' => 'AgentTicketMove',
  'Description' => 'Mark as Spam!',
  'Link' => 'Action=AgentTicketMove;TicketID=$Data{"TicketID"};DestQueue=Delete',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Spam',
  'PopupType' => '',
  'Target' => ''
};

Frontend::Agent::Ticket::ViewBounce

Ticket::Frontend::AgentTicketBounce###Permission

DescriptionValue
Description:Required permissions to use the ticket bounce screen in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBounce
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBounce'}->{'Permission'} =  'bounce';

Ticket::Frontend::AgentTicketBounce###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBounce
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBounce'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketBounce###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBounce
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateDefault'} =  'closed successful';

Ticket::Frontend::AgentTicketBounce###StateType

DescriptionValue
Description:Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBounce
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBounce'}->{'StateType'} =  [
  'open',
  'closed'
];

Ticket::Frontend::BounceText

DescriptionValue
Description:Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBounce
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::BounceText'} =  'Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>". Contact this address for further information.';

Frontend::Agent::Ticket::ViewBulk

Ticket::Frontend::AgentTicketBulk###RequiredLock

DescriptionValue
Description:Automatically lock and set owner to current Agent after selecting for an Bulk Action.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketBulk###Owner

DescriptionValue
Description:Sets the ticket owner in the ticket bulk screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Owner'} =  '1';

Ticket::Frontend::AgentTicketBulk###Responsible

DescriptionValue
Description:Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Responsible'} =  '1';

Ticket::Frontend::AgentTicketBulk###State

DescriptionValue
Description:If a note is added by an agent, sets the state of a ticket in the ticket bulk screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'State'} =  '1';

Ticket::Frontend::AgentTicketBulk###StateType

DescriptionValue
Description:Defines the next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketBulk###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketBulk###Priority

DescriptionValue
Description:Shows the ticket priority options in the ticket bulk screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'Priority'} =  '1';

Ticket::Frontend::AgentTicketBulk###PriorityDefault

DescriptionValue
Description:Defines the default ticket priority in the ticket bulk screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketBulk###ArticleTypeDefault

DescriptionValue
Description:Defines the default type of the note in the ticket bulk screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketBulk###ArticleTypes

DescriptionValue
Description:Specifies the different note types that will be used in the system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewBulk
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketBulk'}->{'ArticleTypes'} =  {
  'note-external' => '1',
  'note-internal' => '1',
  'note-report' => '0'
};

Frontend::Agent::Ticket::ViewClose

Ticket::Frontend::AgentTicketClose###Permission

DescriptionValue
Description:Required permissions to use the close ticket screen in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Permission'} =  'close';

Ticket::Frontend::AgentTicketClose###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketClose###TicketType

DescriptionValue
Description:Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketClose###Service

DescriptionValue
Description:Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketClose###Owner

DescriptionValue
Description:Sets the ticket owner in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketClose###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketClose###Responsible

DescriptionValue
Description:Sets the responsible agent of the ticket in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketClose###State

DescriptionValue
Description:If a note is added by an agent, sets the state of a ticket in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'State'} =  '1';

Ticket::Frontend::AgentTicketClose###StateType

DescriptionValue
Description:Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateType'} =  [
  'closed'
];

Ticket::Frontend::AgentTicketClose###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'StateDefault'} =  'closed successful';

Ticket::Frontend::AgentTicketClose###Note

DescriptionValue
Description:Allows adding notes in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketClose###Subject

DescriptionValue
Description:Sets the default subject for notes added in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Subject'} =  '$Text{"Close"}';

Ticket::Frontend::AgentTicketClose###Body

DescriptionValue
Description:Sets the default body text for notes added in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketClose###InvolvedAgent

DescriptionValue
Description:Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketClose###InformAgent

DescriptionValue
Description:Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketClose###ArticleTypeDefault

DescriptionValue
Description:Defines the default type of the note in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketClose###ArticleTypes

DescriptionValue
Description:Specifies the different note types that will be used in the system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketClose###Priority

DescriptionValue
Description:Shows the ticket priority options in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketClose###PriorityDefault

DescriptionValue
Description:Defines the default ticket priority in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketClose###Title

DescriptionValue
Description:Shows the title fields in the close ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'Title'} =  '0';

Ticket::Frontend::AgentTicketClose###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketClose###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketClose###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the close ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketClose###HistoryType

DescriptionValue
Description:Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketClose###HistoryComment

DescriptionValue
Description:Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewClose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketClose'}->{'HistoryComment'} =  '%%Close';

Frontend::Agent::Ticket::ViewCompose

Ticket::Frontend::AgentTicketCompose###Permission

DescriptionValue
Description:Required permissions to use the ticket compose screen in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'Permission'} =  'compose';

Ticket::Frontend::AgentTicketCompose###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketCompose###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketCompose###StateType

DescriptionValue
Description:Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'StateType'} =  [
  'open',
  'closed',
  'pending auto',
  'pending reminder'
];

Ticket::Frontend::ResponseFormat

DescriptionValue
Description:Defines the format of responses in the ticket compose screen of the agent interface ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ResponseFormat'} =  '$QData{"Salutation"}
$QData{"StdResponse"}
$QData{"Signature"}

$TimeShort{"$QData{"Created"}"} - $QData{"OrigFromName"} $Text{"wrote"}:
$QData{"Body"}
';

Ticket::Frontend::Quote

DescriptionValue
Description:Defines the used character for email quotes in the ticket compose screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::Quote'} =  '>';

Ticket::Frontend::ComposeAddCustomerAddress

DescriptionValue
Description:Adds customers email addresses to recipients in the ticket compose screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ComposeAddCustomerAddress'} =  '1';

Ticket::Frontend::ComposeReplaceSenderAddress

DescriptionValue
Description:Replaces the original sender with current customer's email address on compose answer in the ticket compose screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ComposeReplaceSenderAddress'} =  '0';

Ticket::Frontend::ComposeExcludeCcRecipients

DescriptionValue
Description:Uses Cc recipients in reply Cc list on compose an email answer in the ticket compose screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ComposeExcludeCcRecipients'} =  '0';

Ticket::Frontend::AgentTicketCompose###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketCompose###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketCompose###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCompose
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCompose'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Frontend::Agent::Ticket::ViewCustomer

Ticket::Frontend::AgentTicketCustomer###Permission

DescriptionValue
Description:Required permissions to change the customer of a ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCustomer
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'Permission'} =  'customer';

Ticket::Frontend::AgentTicketCustomer###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewCustomer
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketCustomer'}->{'RequiredLock'} =  '0';

Frontend::Agent::Ticket::ViewEmailNew

Ticket::Frontend::AgentTicketEmail###Priority

DescriptionValue
Description:Sets the default priority for new email tickets in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Priority'} =  '3 normal';

Ticket::Frontend::AgentTicketEmail###ArticleType

DescriptionValue
Description:Sets the default article type for new email tickets in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleType'} =  'email-external';

Ticket::Frontend::AgentTicketEmail###SenderType

DescriptionValue
Description:Sets the default sender type for new email tickets in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'SenderType'} =  'agent';

Ticket::Frontend::AgentTicketEmail###Subject

DescriptionValue
Description:Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Subject'} =  '';

Ticket::Frontend::AgentTicketEmail###Body

DescriptionValue
Description:Sets the default text for new email tickets in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketEmail###StateDefault

DescriptionValue
Description:Sets the default next ticket state, after the creation of an email ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketEmail###StateType

DescriptionValue
Description:Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'StateType'} =  [
  'open',
  'pending auto',
  'pending reminder',
  'closed'
];

Ticket::Frontend::AgentTicketEmail###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketEmail###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketEmail###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the email ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketEmail###HistoryType

DescriptionValue
Description:Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryType'} =  'EmailAgent';

Ticket::Frontend::AgentTicketEmail###HistoryComment

DescriptionValue
Description:Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEmailNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEmail'}->{'HistoryComment'} =  '';

Frontend::Agent::Ticket::ViewEscalation

Ticket::Frontend::AgentTicketEscalationView###ViewableTicketsPage

DescriptionValue
Description:Shows all open tickets (even if they are locked) in the escalation view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEscalation
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'ViewableTicketsPage'} =  '50';

Ticket::Frontend::AgentTicketEscalationView###SortBy::Default

DescriptionValue
Description:Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEscalation
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'SortBy::Default'} =  'EscalationTime';

Ticket::Frontend::AgentTicketEscalationView###Order::Default

DescriptionValue
Description:Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewEscalation
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketEscalationView'}->{'Order::Default'} =  'Up';

Frontend::Agent::Ticket::ViewForward

Ticket::Frontend::AgentTicketForward###Permission

DescriptionValue
Description:Required permissions to use the ticket forward screen in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'Permission'} =  'forward';

Ticket::Frontend::AgentTicketForward###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketForward###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateDefault'} =  'closed successful';

Ticket::Frontend::AgentTicketForward###StateType

DescriptionValue
Description:Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketForward###ArticleTypeDefault

DescriptionValue
Description:Defines the default type of forwarded message in the ticket forward screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypeDefault'} =  'email-external';

Ticket::Frontend::AgentTicketForward###ArticleTypes

DescriptionValue
Description:Specifies the different article types that will be used in the system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleTypes'} =  [
  'email-external',
  'email-internal'
];

Ticket::Frontend::AgentTicketForward###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketForward###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketForward###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewForward
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketForward'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Frontend::Agent::Ticket::ViewFreeText

Ticket::Frontend::AgentTicketFreeText###Permission

DescriptionValue
Description:Required permissions to use the ticket free text screen in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Permission'} =  'rw';

Ticket::Frontend::AgentTicketFreeText###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'RequiredLock'} =  '0';

Ticket::Frontend::AgentTicketFreeText###TicketType

DescriptionValue
Description:Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketType'} =  '1';

Ticket::Frontend::AgentTicketFreeText###Service

DescriptionValue
Description:Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Service'} =  '1';

Ticket::Frontend::AgentTicketFreeText###Owner

DescriptionValue
Description:Sets the ticket owner in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketFreeText###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketFreeText###Responsible

DescriptionValue
Description:Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketFreeText###State

DescriptionValue
Description:If a note is added by an agent, sets the state of a ticket in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'State'} =  '0';

Ticket::Frontend::AgentTicketFreeText###StateType

DescriptionValue
Description:Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketFreeText###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketFreeText###Note

DescriptionValue
Description:Allows adding notes in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Note'} =  '0';

Ticket::Frontend::AgentTicketFreeText###Subject

DescriptionValue
Description:Defines the default subject of a note in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Subject'} =  '$Text{"Note"}';

Ticket::Frontend::AgentTicketFreeText###Body

DescriptionValue
Description:Defines the default body of a note in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketFreeText###InvolvedAgent

DescriptionValue
Description:Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketFreeText###InformAgent

DescriptionValue
Description:Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketFreeText###ArticleTypeDefault

DescriptionValue
Description:Defines the default type of the note in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketFreeText###ArticleTypes

DescriptionValue
Description:Specifies the different note types that will be used in the system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleTypes'} =  {
  'note-external' => '1',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketFreeText###Priority

DescriptionValue
Description:Shows the ticket priority options in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketFreeText###PriorityDefault

DescriptionValue
Description:Defines the default ticket priority in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketFreeText###Title

DescriptionValue
Description:Shows the title fields in the ticket free text screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'Title'} =  '1';

Ticket::Frontend::AgentTicketFreeText###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeText'} =  {
  '1' => '1',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '1',
  '3' => '1',
  '4' => '1',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketFreeText###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketFreeText###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketFreeText###HistoryType

DescriptionValue
Description:Defines the history type for the ticket free text screen action, which gets used for ticket history.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketFreeText###HistoryComment

DescriptionValue
Description:Defines the history comment for the ticket free text screen action, which gets used for ticket history.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewFreeText
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketFreeText'}->{'HistoryComment'} =  '%%FreeText';

Frontend::Agent::Ticket::ViewHistory

Ticket::Frontend::HistoryOrder

DescriptionValue
Description:Shows the ticket history (reverse ordered) in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewHistory
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::HistoryOrder'} =  'normal';

Frontend::Agent::Ticket::ViewMailbox

Ticket::Frontend::AgentTicketLockedView###SortBy::Default

DescriptionValue
Description:Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketLockedView###Order::Default

DescriptionValue
Description:Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketLockedView'}->{'Order::Default'} =  'Up';

Ticket::Frontend::AgentTicketResponsibleView###SortBy::Default

DescriptionValue
Description:Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketResponsibleView###Order::Default

DescriptionValue
Description:Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsibleView'}->{'Order::Default'} =  'Up';

Ticket::Frontend::AgentTicketWatchView###SortBy::Default

DescriptionValue
Description:Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketWatchView###Order::Default

DescriptionValue
Description:Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMailbox
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketWatchView'}->{'Order::Default'} =  'Up';

Frontend::Agent::Ticket::ViewMerge

Ticket::Frontend::AgentTicketMerge###Permission

DescriptionValue
Description:Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMerge
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMerge'}->{'Permission'} =  'rw';

Ticket::Frontend::AgentTicketMerge###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMerge
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMerge'}->{'RequiredLock'} =  '1';

Ticket::Frontend::MergeText

DescriptionValue
Description:When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMerge
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::MergeText'} =  'Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".';

Ticket::Frontend::AutomaticMergeText

DescriptionValue
Description:When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMerge
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AutomaticMergeText'} =  'Merged Ticket <OTRS_TICKET> to <OTRS_MERGE_TO_TICKET>.';

Frontend::Agent::Ticket::ViewMove

Ticket::Frontend::MoveType

DescriptionValue
Description:Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::MoveType'} =  'form';

Ticket::Frontend::AgentTicketMove###State

DescriptionValue
Description:Allows to set a new ticket state in the move ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMove'}->{'State'} =  '1';

Ticket::DefaultNextMoveStateType

DescriptionValue
Description:Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::DefaultNextMoveStateType'} =  [
  'open',
  'closed'
];

Ticket::Frontend::AgentTicketMove###Priority

DescriptionValue
Description:Shows the ticket priority options in the move ticket screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMove'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketMove###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketMove###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the move ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMove'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketMove###Subject

DescriptionValue
Description:Sets the default subject for notes added in the ticket move screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMove'}->{'Subject'} =  '$Text{"Change Queue"}';

Ticket::Frontend::AgentTicketMove###Body

DescriptionValue
Description:Sets the default body text for notes added in the ticket move screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewMove
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketMove'}->{'Body'} =  '';

Frontend::Agent::Ticket::ViewNote

Ticket::Frontend::AgentTicketNote###Permission

DescriptionValue
Description:Required permissions to use the ticket note screen in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Permission'} =  'note';

Ticket::Frontend::AgentTicketNote###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'RequiredLock'} =  '0';

Ticket::Frontend::AgentTicketNote###TicketType

DescriptionValue
Description:Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketNote###Service

DescriptionValue
Description:Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketNote###Owner

DescriptionValue
Description:Sets the ticket owner in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketNote###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketNote###Responsible

DescriptionValue
Description:Sets the responsible agent of the ticket in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketNote###State

DescriptionValue
Description:If a note is added by an agent, sets the state of a ticket in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'State'} =  '0';

Ticket::Frontend::AgentTicketNote###StateType

DescriptionValue
Description:Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateType'} =  [
  'open',
  'closed',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketNote###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketNote###Note

DescriptionValue
Description:Allows adding notes in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketNote###Subject

DescriptionValue
Description:Sets the default subject for notes added in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Subject'} =  '$Text{"Note"}';

Ticket::Frontend::AgentTicketNote###Body

DescriptionValue
Description:Sets the default body text for notes added in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketNote###InvolvedAgent

DescriptionValue
Description:Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketNote###InformAgent

DescriptionValue
Description:Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketNote###ArticleTypeDefault

DescriptionValue
Description:Defines the default type of the note in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketNote###ArticleTypes

DescriptionValue
Description:Specifies the different note types that will be used in the system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypes'} =  {
  'note-external' => '1',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketNote###Priority

DescriptionValue
Description:Shows the ticket priority options in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketNote###PriorityDefault

DescriptionValue
Description:Defines the default ticket priority in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketNote###Title

DescriptionValue
Description:Shows the title fields in the ticket note screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'Title'} =  '0';

Ticket::Frontend::AgentTicketNote###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketNote###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketNote###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketNote###HistoryType

DescriptionValue
Description:Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketNote###HistoryComment

DescriptionValue
Description:Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewNote
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketNote'}->{'HistoryComment'} =  '%%Note';

Frontend::Agent::Ticket::ViewOwner

Ticket::Frontend::AgentTicketOwner###Permission

DescriptionValue
Description:Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Permission'} =  'owner';

Ticket::Frontend::AgentTicketOwner###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'RequiredLock'} =  '0';

Ticket::Frontend::AgentTicketOwner###TicketType

DescriptionValue
Description:Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketOwner###Service

DescriptionValue
Description:Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketOwner###Owner

DescriptionValue
Description:Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Owner'} =  '1';

Ticket::Frontend::AgentTicketOwner###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'OwnerMandatory'} =  '1';

Ticket::Frontend::AgentTicketOwner###Responsible

DescriptionValue
Description:Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketOwner###State

DescriptionValue
Description:If a note is added by an agent, sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'State'} =  '0';

Ticket::Frontend::AgentTicketOwner###StateType

DescriptionValue
Description:Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateType'} =  [
  'open',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketOwner###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketOwner###Note

DescriptionValue
Description:Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketOwner###Subject

DescriptionValue
Description:Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Subject'} =  '$Text{"Owner Update"}!';

Ticket::Frontend::AgentTicketOwner###Body

DescriptionValue
Description:Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketOwner###InvolvedAgent

DescriptionValue
Description:Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketOwner###InformAgent

DescriptionValue
Description:Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketOwner###ArticleTypeDefault

DescriptionValue
Description:Defines the default type of the note in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketOwner###ArticleTypes

DescriptionValue
Description:Specifies the different note types that will be used in the system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketOwner###Priority

DescriptionValue
Description:Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketOwner###PriorityDefault

DescriptionValue
Description:Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketOwner###Title

DescriptionValue
Description:Shows the title fields in the ticket owner screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'Title'} =  '0';

Ticket::Frontend::AgentTicketOwner###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketOwner###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketOwner###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the ticket owner screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketOwner###HistoryType

DescriptionValue
Description:Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketOwner###HistoryComment

DescriptionValue
Description:Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewOwner
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketOwner'}->{'HistoryComment'} =  '%%Owner';

Frontend::Agent::Ticket::ViewPending

Ticket::Frontend::AgentTicketPending###Permission

DescriptionValue
Description:Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Permission'} =  'pending';

Ticket::Frontend::AgentTicketPending###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketPending###TicketType

DescriptionValue
Description:Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketPending###Service

DescriptionValue
Description:Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketPending###Owner

DescriptionValue
Description:Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketPending###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketPending###Responsible

DescriptionValue
Description:Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketPending###State

DescriptionValue
Description:If a note is added by an agent, sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'State'} =  '1';

Ticket::Frontend::AgentTicketPending###StateType

DescriptionValue
Description:Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateType'} =  [
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketPending###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'StateDefault'} =  'pending reminder';

Ticket::Frontend::AgentTicketPending###Note

DescriptionValue
Description:Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketPending###Subject

DescriptionValue
Description:Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Subject'} =  '$Text{"Pending"}!';

Ticket::Frontend::AgentTicketPending###Body

DescriptionValue
Description:Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketPending###InvolvedAgent

DescriptionValue
Description:Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketPending###InformAgent

DescriptionValue
Description:Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketPending###ArticleTypeDefault

DescriptionValue
Description:Defines the default type of the note in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketPending###ArticleTypes

DescriptionValue
Description:Specifies the different note types that will be used in the system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketPending###Priority

DescriptionValue
Description:Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketPending###PriorityDefault

DescriptionValue
Description:Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketPending###Title

DescriptionValue
Description:Shows the title fields in the ticket pending screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'Title'} =  '0';

Ticket::Frontend::AgentTicketPending###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketPending###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketPending###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the ticket pending screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketPending###HistoryType

DescriptionValue
Description:Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketPending###HistoryComment

DescriptionValue
Description:Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPending
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPending'}->{'HistoryComment'} =  '%%Pending';

Frontend::Agent::Ticket::ViewPhoneNew

Ticket::Frontend::AgentTicketPhone###Priority

DescriptionValue
Description:Sets the default priority for new phone tickets in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Priority'} =  '3 normal';

Ticket::Frontend::AgentTicketPhone###ArticleType

DescriptionValue
Description:Sets the default article type for new phone tickets in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleType'} =  'phone';

Ticket::Frontend::AgentTicketPhone###SenderType

DescriptionValue
Description:Sets the default sender type for new phone ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SenderType'} =  'customer';

Ticket::Frontend::AgentTicketPhone###Subject

DescriptionValue
Description:Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Subject'} =  '';

Ticket::Frontend::AgentTicketPhone###Body

DescriptionValue
Description:Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketPhone###StateDefault

DescriptionValue
Description:Sets the default next state for new phone tickets in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketPhone###StateType

DescriptionValue
Description:Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'StateType'} =  [
  'open',
  'pending auto',
  'pending reminder',
  'closed'
];

Ticket::Frontend::AgentTicketPhone###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketPhone###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketPhone###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the phone ticket screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketPhone###HistoryType

DescriptionValue
Description:Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryType'} =  'PhoneCallCustomer';

Ticket::Frontend::AgentTicketPhone###HistoryComment

DescriptionValue
Description:Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'HistoryComment'} =  '';

Ticket::Frontend::AgentTicketPhone###SplitLinkType

DescriptionValue
Description:Sets the default link type of splitted tickets in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhone'}->{'SplitLinkType'} =  {
  'Direction' => 'Target',
  'LinkType' => 'ParentChild'
};

Frontend::Agent::Ticket::ViewPhoneOutbound

Ticket::Frontend::AgentTicketPhoneOutbound###Permission

DescriptionValue
Description:Required permissions to use the ticket phone outbound screen in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Permission'} =  'phone';

Ticket::Frontend::AgentTicketPhoneOutbound###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType

DescriptionValue
Description:Defines the default type of the note in the ticket phone outbound screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleType'} =  'phone';

Ticket::Frontend::AgentTicketPhoneOutbound###SenderType

DescriptionValue
Description:Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'SenderType'} =  'agent';

Ticket::Frontend::AgentTicketPhoneOutbound###Subject

DescriptionValue
Description:Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Subject'} =  '$Text{"Phone call"}!';

Ticket::Frontend::AgentTicketPhoneOutbound###Body

DescriptionValue
Description:Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketPhoneOutbound###State

DescriptionValue
Description:Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'State'} =  'closed successful';

Ticket::Frontend::AgentTicketPhoneOutbound###StateType

DescriptionValue
Description:Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'StateType'} =  [
  'open',
  'pending auto',
  'pending reminder',
  'closed'
];

Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketPhoneOutbound###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketPhoneOutbound###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketPhoneOutbound###HistoryType

DescriptionValue
Description:Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryType'} =  'PhoneCallAgent';

Ticket::Frontend::AgentTicketPhoneOutbound###HistoryComment

DescriptionValue
Description:Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPhoneOutbound
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPhoneOutbound'}->{'HistoryComment'} =  '';

Frontend::Agent::Ticket::ViewPriority

Ticket::Frontend::AgentTicketPriority###Permission

DescriptionValue
Description:Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Permission'} =  'priority';

Ticket::Frontend::AgentTicketPriority###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'RequiredLock'} =  '1';

Ticket::Frontend::AgentTicketPriority###TicketType

DescriptionValue
Description:Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketPriority###Service

DescriptionValue
Description:Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketPriority###Owner

DescriptionValue
Description:Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketPriority###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketPriority###Responsible

DescriptionValue
Description:Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Responsible'} =  '0';

Ticket::Frontend::AgentTicketPriority###State

DescriptionValue
Description:If a note is added by an agent, sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'State'} =  '0';

Ticket::Frontend::AgentTicketPriority###StateType

DescriptionValue
Description:Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateType'} =  [
  'open',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketPriority###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketPriority###Note

DescriptionValue
Description:Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketPriority###Subject

DescriptionValue
Description:Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Subject'} =  '$Text{"Priority Update"}!';

Ticket::Frontend::AgentTicketPriority###Body

DescriptionValue
Description:Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketPriority###InvolvedAgent

DescriptionValue
Description:Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketPriority###InformAgent

DescriptionValue
Description:Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketPriority###ArticleTypeDefault

DescriptionValue
Description:Defines the default type of the note in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketPriority###ArticleTypes

DescriptionValue
Description:Specifies the different note types that will be used in the system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketPriority###Priority

DescriptionValue
Description:Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Priority'} =  '1';

Ticket::Frontend::AgentTicketPriority###PriorityDefault

DescriptionValue
Description:Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketPriority###Title

DescriptionValue
Description:Shows the title fields in the ticket priority screen of a zoomed ticket in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'Title'} =  '0';

Ticket::Frontend::AgentTicketPriority###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketPriority###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketPriority###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the ticket priority screen of a zoomed ticket in the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketPriority###HistoryType

DescriptionValue
Description:Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketPriority###HistoryComment

DescriptionValue
Description:Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewPriority
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketPriority'}->{'HistoryComment'} =  '%%Priority';

Frontend::Agent::Ticket::ViewQueue

Ticket::Frontend::AgentTicketQueue###StripEmptyLines

DescriptionValue
Description:Strips empty lines on the ticket preview in the queue view.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'StripEmptyLines'} =  '0';

Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets

DescriptionValue
Description:Shows all both ro and rw queues in the queue view.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'ViewAllPossibleTickets'} =  '0';

Ticket::Frontend::AgentTicketQueue###HighlightAge1

DescriptionValue
Description:Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge1'} =  '1440';

Ticket::Frontend::AgentTicketQueue###HighlightAge2

DescriptionValue
Description:Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'HighlightAge2'} =  '2880';

Ticket::Frontend::AgentTicketQueue###Blink

DescriptionValue
Description:Activates a blinking mechanism of the queue that contains the oldest ticket.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Blink'} =  '1';

Ticket::Frontend::AgentTicketQueue###QueueSort

DescriptionValue
Description:Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'QueueSort'} =  {
  '3' => '0',
  '7' => '1'
};

Ticket::Frontend::AgentTicketQueue###SortBy::Default

DescriptionValue
Description:Defines the default sort criteria for all queues displayed in the queue view, after sort by priority is done.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketQueue###Order::Default

DescriptionValue
Description:Defines the default sort order for all queues in the queue view, after priority sort.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewQueue
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketQueue'}->{'Order::Default'} =  'Up';

Frontend::Agent::Ticket::ViewResponsible

Ticket::Frontend::AgentTicketResponsible###Permission

DescriptionValue
Description:Required permissions to use the ticket responsible screen in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Permission'} =  'responsible';

Ticket::Frontend::AgentTicketResponsible###RequiredLock

DescriptionValue
Description:Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'RequiredLock'} =  '0';

Ticket::Frontend::AgentTicketResponsible###TicketType

DescriptionValue
Description:Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketType'} =  '0';

Ticket::Frontend::AgentTicketResponsible###Service

DescriptionValue
Description:Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be activated).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Service'} =  '0';

Ticket::Frontend::AgentTicketResponsible###Owner

DescriptionValue
Description:Sets the ticket owner in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Owner'} =  '0';

Ticket::Frontend::AgentTicketResponsible###OwnerMandatory

DescriptionValue
Description:Sets if ticket owner must be selected by the agent.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'OwnerMandatory'} =  '0';

Ticket::Frontend::AgentTicketResponsible###Responsible

DescriptionValue
Description:Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Responsible'} =  '1';

Ticket::Frontend::AgentTicketResponsible###State

DescriptionValue
Description:If a note is added by an agent, sets the state of a ticket in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'State'} =  '0';

Ticket::Frontend::AgentTicketResponsible###StateType

DescriptionValue
Description:Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateType'} =  [
  'open',
  'pending reminder',
  'pending auto'
];

Ticket::Frontend::AgentTicketResponsible###StateDefault

DescriptionValue
Description:Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'StateDefault'} =  'open';

Ticket::Frontend::AgentTicketResponsible###Note

DescriptionValue
Description:Allows adding notes in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Note'} =  '1';

Ticket::Frontend::AgentTicketResponsible###Subject

DescriptionValue
Description:Sets the default subject for notes added in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Subject'} =  '$Text{"Responsible Update"}!';

Ticket::Frontend::AgentTicketResponsible###Body

DescriptionValue
Description:Sets the default body text for notes added in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketResponsible###InvolvedAgent

DescriptionValue
Description:Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InvolvedAgent'} =  '0';

Ticket::Frontend::AgentTicketResponsible###InformAgent

DescriptionValue
Description:Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'InformAgent'} =  '0';

Ticket::Frontend::AgentTicketResponsible###ArticleTypeDefault

DescriptionValue
Description:Defines the default type of the note in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypeDefault'} =  'note-internal';

Ticket::Frontend::AgentTicketResponsible###ArticleTypes

DescriptionValue
Description:Specifies the different note types that will be used in the system.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleTypes'} =  {
  'note-external' => '0',
  'note-internal' => '1',
  'note-report' => '0'
};

Ticket::Frontend::AgentTicketResponsible###Priority

DescriptionValue
Description:Shows the ticket priority options in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Priority'} =  '0';

Ticket::Frontend::AgentTicketResponsible###PriorityDefault

DescriptionValue
Description:Defines the default ticket priority in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::AgentTicketResponsible###Title

DescriptionValue
Description:Shows the title fields in the ticket responsible screen of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'Title'} =  '1';

Ticket::Frontend::AgentTicketResponsible###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketResponsible###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketResponsible###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Ticket::Frontend::AgentTicketResponsible###HistoryType

DescriptionValue
Description:Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryType'} =  'AddNote';

Ticket::Frontend::AgentTicketResponsible###HistoryComment

DescriptionValue
Description:Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewResponsible
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketResponsible'}->{'HistoryComment'} =  '%%Responsible';

Frontend::Agent::Ticket::ViewSearch

Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition

DescriptionValue
Description:Allows extended search conditions in ticket search of the agent interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ExtendedSearchCondition'} =  '1';

Ticket::Frontend::AgentTicketSearch###SearchLimit

DescriptionValue
Description:Maximum number of tickets to be displayed in the result of a search in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchLimit'} =  '2000';

Ticket::Frontend::AgentTicketSearch###SearchPageShown

DescriptionValue
Description:Number of tickets to be displayed in each page of a search result in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchPageShown'} =  '40';

Ticket::Frontend::AgentTicketSearch###SearchViewableTicketLines

DescriptionValue
Description:Number of lines (per ticket) that are shown by the search utility in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchViewableTicketLines'} =  '10';

Ticket::Frontend::AgentTicketSearch###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeText'} =  {
  '1' => '1',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '1',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::AgentTicketSearch###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket search of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::AgentTicketSearch###SortBy::Default

DescriptionValue
Description:Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketSearch###Order::Default

DescriptionValue
Description:Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Order::Default'} =  'Down';

Ticket::Frontend::AgentTicketSearch###SearchArticleCSVTree

DescriptionValue
Description:Exports the whole article tree in search result (it can affect the system performance).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchArticleCSVTree'} =  '0';

Ticket::Frontend::AgentTicketSearch###SearchCSVData

DescriptionValue
Description:Data used to export the search result in CSV format.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'SearchCSVData'} =  [
  'TicketNumber',
  'Age',
  'Created',
  'Closed',
  'FirstLock',
  'FirstResponse',
  'State',
  'Priority',
  'Queue',
  'Lock',
  'Owner',
  'UserFirstname',
  'UserLastname',
  'CustomerID',
  'CustomerName',
  'From',
  'Subject',
  'AccountedTime',
  'TicketFreeKey1',
  'TicketFreeText1',
  'TicketFreeKey2',
  'TicketFreeText2',
  'TicketFreeKey3',
  'TicketFreeText3',
  'TicketFreeKey4',
  'TicketFreeText4',
  'TicketFreeKey5',
  'TicketFreeText5',
  'TicketFreeKey6',
  'TicketFreeText6',
  'TicketFreeKey7',
  'TicketFreeText7',
  'TicketFreeKey8',
  'TicketFreeText8',
  'TicketFreeTime1',
  'TicketFreeTime2',
  'TicketFreeTime3',
  'TicketFreeTime4',
  'TicketFreeTime5',
  'TicketFreeTime6',
  'ArticleTree',
  'SolutionInMin',
  'SolutionDiffInMin',
  'FirstResponseInMin',
  'FirstResponseDiffInMin'
];

Ticket::Frontend::AgentTicketSearch###ArticleCreateTime

DescriptionValue
Description:Includes article create times in the ticket search of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'ArticleCreateTime'} =  '0';

Ticket::Frontend::AgentTicketSearch###Defaults###Fulltext

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Fulltext'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketNumber

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketNumber'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###Title

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Title'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###From

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'From'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###To

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'To'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###Cc

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Cc'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###Subject

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Subject'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###Body

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'Body'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###CustomerID

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerID'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###CustomerUserLogin

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'CustomerUserLogin'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###StateIDs

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'StateIDs'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###QueueIDs

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'QueueIDs'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimePoint

DescriptionValue
Description:Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimePoint'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCreateTimeSlot

DescriptionValue
Description:Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCreateTimeSlot'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimePoint

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimePoint'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketChangeTimeSlot

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketChangeTimeSlot'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimePoint

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimePoint'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketCloseTimeSlot

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketCloseTimeSlot'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimePoint

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimePoint'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###ArticleCreateTimeSlot

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'ArticleCreateTimeSlot'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'SearchInArchive'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime1

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime1'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime2

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime2'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime3

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime3'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime4

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime4'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeTime5

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeTime5'} =  '';

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText1

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText1'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText2

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText2'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText3

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText3'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText4

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText4'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText5

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText5'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText6

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText6'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText7

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText7'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText8

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText8'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText9

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText9'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText10

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText10'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText11

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText11'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText12

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText12'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText13

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText13'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText14

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText14'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText15

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText15'} =  [];

Ticket::Frontend::AgentTicketSearch###Defaults###TicketFreeText16

DescriptionValue
Description:Defines the default shown ticket search attribute for ticket search screen.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'Defaults'}->{'TicketFreeText16'} =  [];

Ticket::Frontend::CustomerTicketSearch###SearchArticleCSVTree

DescriptionValue
Description:Exports the whole article tree in search result (it can affect the system performance).
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'SearchArticleCSVTree'} =  '0';

Frontend::Agent::Ticket::ViewStatus

Ticket::Frontend::AgentTicketStatusView###ViewableTicketsPage

DescriptionValue
Description:Shows all open tickets (even if they are locked) in the status view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewStatus
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'ViewableTicketsPage'} =  '50';

Ticket::Frontend::AgentTicketStatusView###SortBy::Default

DescriptionValue
Description:Defines the default ticket attribute for ticket sorting in the status view of the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewStatus
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'SortBy::Default'} =  'Age';

Ticket::Frontend::AgentTicketStatusView###Order::Default

DescriptionValue
Description:Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewStatus
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::AgentTicketStatusView'}->{'Order::Default'} =  'Down';

Frontend::Agent::Ticket::ViewZoom

Ticket::Frontend::PlainView

DescriptionValue
Description:Shows a link to see a zoomed email ticket in plain text.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::PlainView'} =  '0';

Ticket::Frontend::ZoomExpand

DescriptionValue
Description:Shows all the articles of the ticket (expanded) in the zoom view.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ZoomExpand'} =  '0';

Ticket::Frontend::ZoomExpandSort

DescriptionValue
Description:Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ZoomExpandSort'} =  'normal';

Ticket::ZoomAttachmentDisplayCount

DescriptionValue
Description:Shows a count of icons in the ticket zoom, if the article has attachments.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::ZoomAttachmentDisplayCount'} =  '20';

Ticket::ZoomTimeDisplay

DescriptionValue
Description:Displays the accounted time for an article in the ticket zoom view.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::ZoomTimeDisplay'} =  '0';

Ticket::Frontend::TicketArticleFilter

DescriptionValue
Description:Activates the article filter in the zoom view to specify which articles should be shown.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::TicketArticleFilter'} =  '0';

Ticket::Frontend::HTMLArticleHeightDefault

DescriptionValue
Description:Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::HTMLArticleHeightDefault'} =  '100';

Ticket::Frontend::HTMLArticleHeightMax

DescriptionValue
Description:Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::HTMLArticleHeightMax'} =  '2500';

Ticket::Frontend::ZoomRichTextForce

DescriptionValue
Description:Show article as rich text even if rich text writing is disabled.
Group:Ticket
SubGroup:Frontend::Agent::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::ZoomRichTextForce'} =  '0';

Frontend::Agent::TicketOverview

Ticket::Frontend::Overview###Small

DescriptionValue
Description:Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).
Group:Ticket
SubGroup:Frontend::Agent::TicketOverview
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::Overview'}->{'Small'} =  {
  'CustomerInfo' => '1',
  'Module' => 'Kernel::Output::HTML::TicketOverviewSmall',
  'Name' => 'Small',
  'NameShort' => 'S'
};

Ticket::Frontend::OverviewSmall###ColumnHeader

DescriptionValue
Description:Shows either the last customer article's subject or the ticket title in the small format overview.
Group:Ticket
SubGroup:Frontend::Agent::TicketOverview
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::OverviewSmall'}->{'ColumnHeader'} =  'LastCustomerSubject';

Ticket::Frontend::Overview###Medium

DescriptionValue
Description:Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).
Group:Ticket
SubGroup:Frontend::Agent::TicketOverview
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::Overview'}->{'Medium'} =  {
  'CustomerInfo' => '0',
  'Module' => 'Kernel::Output::HTML::TicketOverviewMedium',
  'Name' => 'Medium',
  'NameShort' => 'M',
  'TicketActionsPerTicket' => '0'
};

Ticket::Frontend::Overview###Preview

DescriptionValue
Description:Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).
Group:Ticket
SubGroup:Frontend::Agent::TicketOverview
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::Overview'}->{'Preview'} =  {
  'CustomerInfo' => '0',
  'CustomerInfoMaxSize' => '18',
  'DefaultPreViewLines' => '25',
  'DefaultViewNewLine' => '90',
  'Module' => 'Kernel::Output::HTML::TicketOverviewPreview',
  'Name' => 'Preview',
  'NameShort' => 'L',
  'StripEmptyLines' => '0',
  'TicketActionsPerTicket' => '0'
};

Frontend::Agent::ToolBarModule

Frontend::ToolBarModule###1-Ticket::AgentTicketQueue

DescriptionValue
Description:Toolbar Item for a shortcut.
Group:Ticket
SubGroup:Frontend::Agent::ToolBarModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::ToolBarModule'}->{'1-Ticket::AgentTicketQueue'} =  {
  'AccessKey' => 'q',
  'Action' => 'AgentTicketQueue',
  'CssClass' => 'QueueView',
  'Link' => 'Action=AgentTicketQueue',
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
  'Name' => 'Queue view',
  'Priority' => '1010010'
};

Frontend::ToolBarModule###2-Ticket::AgentTicketStatus

DescriptionValue
Description:Toolbar Item for a shortcut.
Group:Ticket
SubGroup:Frontend::Agent::ToolBarModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::ToolBarModule'}->{'2-Ticket::AgentTicketStatus'} =  {
  'AccessKey' => 'o',
  'Action' => 'AgentTicketStatusView',
  'CssClass' => 'StatusView',
  'Link' => 'Action=AgentTicketStatusView',
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
  'Name' => 'Status view',
  'Priority' => '1010020'
};

Frontend::ToolBarModule###3-Ticket::AgentTicketEscalation

DescriptionValue
Description:Toolbar Item for a shortcut.
Group:Ticket
SubGroup:Frontend::Agent::ToolBarModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::ToolBarModule'}->{'3-Ticket::AgentTicketEscalation'} =  {
  'AccessKey' => 'w',
  'Action' => 'AgentTicketEscalationView',
  'CssClass' => 'EscalationView',
  'Link' => 'Action=AgentTicketEscalationView',
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
  'Name' => 'Escalation view',
  'Priority' => '1010030'
};

Frontend::ToolBarModule###4-Ticket::AgentTicketPhone

DescriptionValue
Description:Toolbar Item for a shortcut.
Group:Ticket
SubGroup:Frontend::Agent::ToolBarModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::ToolBarModule'}->{'4-Ticket::AgentTicketPhone'} =  {
  'AccessKey' => 'l',
  'Action' => 'AgentTicketPhone',
  'CssClass' => 'PhoneTicket',
  'Link' => 'Action=AgentTicketPhone',
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
  'Name' => 'New phone ticket',
  'Priority' => '1020010'
};

Frontend::ToolBarModule###5-Ticket::AgentTicketEmail

DescriptionValue
Description:Toolbar Item for a shortcut.
Group:Ticket
SubGroup:Frontend::Agent::ToolBarModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::ToolBarModule'}->{'5-Ticket::AgentTicketEmail'} =  {
  'AccessKey' => 'l',
  'Action' => 'AgentTicketEmail',
  'CssClass' => 'EmailTicket',
  'Link' => 'Action=AgentTicketEmail',
  'Module' => 'Kernel::Output::HTML::ToolBarLink',
  'Name' => 'New email ticket',
  'Priority' => '1020020'
};

Frontend::ToolBarModule###6-Ticket::TicketResponsible

DescriptionValue
Description:Agent interface notification module to see the number of tickets an agent is responsible for.
Group:Ticket
SubGroup:Frontend::Agent::ToolBarModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::ToolBarModule'}->{'6-Ticket::TicketResponsible'} =  {
  'CssClass' => 'Responsible',
  'CssClassNew' => 'Responsible New',
  'CssClassReached' => 'Responsible Reached',
  'Module' => 'Kernel::Output::HTML::ToolBarTicketResponsible',
  'Priority' => '1030010'
};

Frontend::ToolBarModule###7-Ticket::TicketWatcher

DescriptionValue
Description:Agent interface notification module to see the number of watched tickets.
Group:Ticket
SubGroup:Frontend::Agent::ToolBarModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::ToolBarModule'}->{'7-Ticket::TicketWatcher'} =  {
  'CssClass' => 'Watcher',
  'CssClassNew' => 'Watcher New',
  'CssClassReached' => 'Watcher Reached',
  'Module' => 'Kernel::Output::HTML::ToolBarTicketWatcher',
  'Priority' => '1030020'
};

Frontend::ToolBarModule###8-Ticket::TicketLocked

DescriptionValue
Description:Agent interface notification module to check the used charset.
Group:Ticket
SubGroup:Frontend::Agent::ToolBarModule
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::ToolBarModule'}->{'8-Ticket::TicketLocked'} =  {
  'CssClass' => 'Locked',
  'CssClassNew' => 'Locked New',
  'CssClassReached' => 'Locked Reached',
  'Module' => 'Kernel::Output::HTML::ToolBarTicketLocked',
  'Priority' => '1030030'
};

Frontend::ToolBarModule###9-Ticket::TicketSearchProfile

DescriptionValue
Description:Agent interface module to access search profiles via nav bar.
Group:Ticket
SubGroup:Frontend::Agent::ToolBarModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::ToolBarModule'}->{'9-Ticket::TicketSearchProfile'} =  {
  'Block' => 'ToolBarSearchProfile',
  'Description' => 'Search-Template',
  'MaxWidth' => '40',
  'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchProfile',
  'Name' => 'Search-Template',
  'Priority' => '1990010'
};

Frontend::ToolBarModule###10-Ticket::TicketSearchFulltext

DescriptionValue
Description:Agent interface module to access fulltext search via nav bar.
Group:Ticket
SubGroup:Frontend::Agent::ToolBarModule
Valid:0
Required:0
Config-Setting:
 $Self->{'Frontend::ToolBarModule'}->{'10-Ticket::TicketSearchFulltext'} =  {
  'Block' => 'ToolBarSearchFulltext',
  'CSS' => 'Core.Agent.Toolbar.FulltextSearch.css',
  'Description' => 'Fulltext-Search',
  'Module' => 'Kernel::Output::HTML::ToolBarTicketSearchFulltext',
  'Name' => 'Fulltext-Search',
  'Priority' => '1990020',
  'Size' => '10'
};

Frontend::Customer

Ticket::Frontend::CustomerTicketOverviewSortable

DescriptionValue
Description:Controls if customers have the ability to sort their tickets.
Group:Ticket
SubGroup:Frontend::Customer
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketOverviewSortable'} =  '';

Ticket::Frontend::CustomerTicketOverviewCustomEmptyText

DescriptionValue
Description:Custom text for the page shown to customers that have no tickets yet.
Group:Ticket
SubGroup:Frontend::Customer
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketOverviewCustomEmptyText'} =  {
  'Button' => 'Create your first ticket',
  'Text' => 'Please click the button below to create your first ticket.',
  'Title' => 'Welcome!'
};

Frontend::CustomerUser::Item###9-OpenTickets

DescriptionValue
Description:Customer item (icon) which shows the open tickets of this customer as info block.
Group:Ticket
SubGroup:Frontend::Customer
Valid:1
Required:0
Config-Setting:
 $Self->{'Frontend::CustomerUser::Item'}->{'9-OpenTickets'} =  {
  'Action' => 'AgentTicketSearch',
  'Attributes' => 'StateType=Open;',
  'CSS' => 'Core.Agent.CustomerUser.OpenTicket.css',
  'CSSClassNoOpenTicket' => 'NoOpenTicket',
  'CSSClassOpenTicket' => 'OpenTicket',
  'Module' => 'Kernel::Output::HTML::CustomerUserGenericTicket',
  'Subaction' => 'Search',
  'Target' => '_blank',
  'Text' => 'Open Tickets'
};

CustomerFrontend::CommonObject###QueueObject

DescriptionValue
Description:Path of the file that stores all the settings for the QueueObject object for the customer interface.
Group:Ticket
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::CommonObject'}->{'QueueObject'} =  'Kernel::System::Queue';

CustomerFrontend::CommonObject###TicketObject

DescriptionValue
Description:Path of the file that stores all the settings for the TicketObject for the customer interface.
Group:Ticket
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::CommonObject'}->{'TicketObject'} =  'Kernel::System::Ticket';

CustomerFrontend::CommonParam###Action

DescriptionValue
Description:Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.
Group:Ticket
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::CommonParam'}->{'Action'} =  'CustomerTicketOverView';

CustomerFrontend::CommonParam###TicketID

DescriptionValue
Description:Default ticket ID used by the system in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerFrontend::CommonParam'}->{'TicketID'} =  '';

Frontend::Customer::ModuleMetaHead

CustomerFrontend::HeaderMetaModule###2-TicketSearch

DescriptionValue
Description:Module to generate html OpenSearch profile for short ticket search in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleMetaHead
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::HeaderMetaModule'}->{'2-TicketSearch'} =  {
  'Action' => 'CustomerTicketSearch',
  'Module' => 'Kernel::Output::HTML::CustomerHeaderMetaTicketSearch'
};

Frontend::Customer::ModuleRegistration

CustomerFrontend::Module###CustomerTicketOverView

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketOverView'} =  {
  'Description' => 'Overview of customer tickets',
  'NavBar' => [
    {
      'AccessKey' => 'm',
      'Block' => '',
      'Description' => 'My Tickets',
      'Link' => 'Action=CustomerTicketOverView;Subaction=MyTickets',
      'LinkOption' => '',
      'Name' => 'My Tickets',
      'NavBar' => '',
      'Prio' => '110',
      'Type' => ''
    },
    {
      'AccessKey' => 'c',
      'Block' => '',
      'Description' => 'Company Tickets',
      'Link' => 'Action=CustomerTicketOverView;Subaction=CompanyTickets',
      'LinkOption' => '',
      'Name' => 'Company Tickets',
      'NavBar' => '',
      'Prio' => '120',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Overview'
};

CustomerFrontend::Module###CustomerTicketMessage

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketMessage'} =  {
  'Description' => 'Create tickets',
  'NavBar' => [
    {
      'AccessKey' => 'n',
      'Block' => '',
      'Description' => 'Create new Ticket',
      'Link' => 'Action=CustomerTicketMessage',
      'LinkOption' => '',
      'Name' => 'New Ticket',
      'NavBar' => '',
      'Prio' => '100',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'New Ticket'
};

CustomerFrontend::Module###CustomerTicketZoom

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketZoom'} =  {
  'Description' => 'Ticket zoom view',
  'Loader' => {
    'JavaScript' => [
      'Core.Customer.TicketZoom.js',
      'Core.UI.Popup.js'
    ]
  },
  'NavBarName' => 'Ticket',
  'Title' => 'Zoom'
};

CustomerFrontend::Module###CustomerTicketPrint

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketPrint'} =  {
  'Description' => 'Customer Ticket Print Module',
  'NavBarName' => '',
  'Title' => 'Print'
};

CustomerFrontend::Module###CustomerZoom

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerZoom'} =  {
  'Description' => 'compat mod',
  'NavBarName' => '',
  'Title' => ''
};

CustomerFrontend::Module###CustomerTicketAttachment

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketAttachment'} =  {
  'Description' => 'To download attachments',
  'NavBarName' => '',
  'Title' => ''
};

CustomerFrontend::Module###CustomerTicketSearch

DescriptionValue
Description:Frontend module registration for the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::ModuleRegistration
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerFrontend::Module'}->{'CustomerTicketSearch'} =  {
  'Description' => 'Customer ticket search',
  'NavBar' => [
    {
      'AccessKey' => 's',
      'Block' => '',
      'Description' => 'Search',
      'Link' => 'Action=CustomerTicketSearch',
      'LinkOption' => '',
      'Name' => 'Search',
      'NavBar' => '',
      'Prio' => '300',
      'Type' => ''
    }
  ],
  'NavBarName' => 'Ticket',
  'Title' => 'Search'
};

Frontend::Customer::Preferences

CustomerPreferencesGroups###ShownTickets

DescriptionValue
Description:Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'ShownTickets'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Data' => {
    '15' => '15',
    '20' => '20',
    '25' => '25',
    '30' => '30'
  },
  'DataSelected' => '25',
  'Key' => 'Tickets per page',
  'Label' => 'Number of displayed tickets',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserShowTickets',
  'Prio' => '4000'
};

CustomerPreferencesGroups###RefreshTime

DescriptionValue
Description:Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Preferences
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPreferencesGroups'}->{'RefreshTime'} =  {
  'Active' => '1',
  'Column' => 'User Profile',
  'Data' => {
    '' => 'off',
    '10' => '10 minutes',
    '15' => '15 minutes',
    '2' => ' 2 minutes',
    '5' => ' 5 minutes',
    '7' => ' 7 minutes'
  },
  'DataSelected' => '',
  'Key' => 'Refresh interval',
  'Label' => 'Ticket overview',
  'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
  'PrefKey' => 'UserRefreshTime',
  'Prio' => '4000'
};

Frontend::Customer::Ticket::ViewNew

Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket

DescriptionValue
Description:Determines the next screen after new customer ticket in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} =  'CustomerTicketOverView';

Ticket::Frontend::CustomerTicketMessage###Priority

DescriptionValue
Description:Allows customers to set the ticket priority in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} =  '1';

Ticket::Frontend::CustomerTicketMessage###PriorityDefault

DescriptionValue
Description:Defines the default priority of new customer tickets in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::CustomerTicketMessage###Queue

DescriptionValue
Description:Allows customers to set the ticket queue in the customer interface. If this is set to 'No', QueueDefault should be configured.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'} =  '1';

Ticket::Frontend::CustomerTicketMessage###QueueDefault

DescriptionValue
Description:Defines the default queue for new customer tickets in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:0
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'QueueDefault'} =  'Postmaster';

Ticket::Frontend::CustomerTicketMessage###Service

DescriptionValue
Description:Allows customers to set the ticket service in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'} =  '1';

Ticket::Frontend::CustomerTicketMessage###SLA

DescriptionValue
Description:Allows customers to set the ticket SLA in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'} =  '1';

Ticket::Frontend::CustomerTicketMessage###StateDefault

DescriptionValue
Description:Defines the default state of new customer tickets in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} =  'new';

Ticket::Frontend::CustomerTicketMessage###ArticleType

DescriptionValue
Description:Defines the default type for article in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} =  'webrequest';

Ticket::Frontend::CustomerTicketMessage###SenderType

DescriptionValue
Description:Sender type for new tickets from the customer inteface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} =  'customer';

Ticket::Frontend::CustomerTicketMessage###HistoryType

DescriptionValue
Description:Defines the default history type in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} =  'WebRequestCustomer';

Ticket::Frontend::CustomerTicketMessage###HistoryComment

DescriptionValue
Description:Comment for new history entries in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} =  '';

CustomerPanelSelectionType

DescriptionValue
Description:Defines the receipent target of the tickets ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanelSelectionType'} =  'Queue';

CustomerPanelSelectionString

DescriptionValue
Description:Determines the strings that will be shown as receipent (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "<Queue>" shows the names of the queues, and for SystemAddress, "<Realname> <<Email>>" shows the name and email of the receipent.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:0
Config-Setting:
 $Self->{'CustomerPanelSelectionString'} =  '<Queue>';

CustomerPanelOwnSelection

DescriptionValue
Description:Determines which queues will be valid for ticket's recepients in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:0
Required:0
Config-Setting:
 $Self->{'CustomerPanelOwnSelection'} =  {
  'Junk' => 'First Queue',
  'Misc' => 'Second Queue'
};

CustomerPanel::NewTicketQueueSelectionModule

DescriptionValue
Description:Module for To-selection in new ticket screen in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:1
Config-Setting:
 $Self->{'CustomerPanel::NewTicketQueueSelectionModule'} =  'Kernel::Output::HTML::CustomerNewTicketQueueSelectionGeneric';

Ticket::Frontend::CustomerTicketMessage###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::CustomerTicketMessage###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::CustomerTicketMessage###ArticleFreeText

DescriptionValue
Description:Article free text options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewNew
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0'
};

Frontend::Customer::Ticket::ViewSearch

Ticket::CustomerTicketSearch::SearchLimit

DescriptionValue
Description:Maximum number of tickets to be displayed in the result of a search in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CustomerTicketSearch::SearchLimit'} =  '5000';

Ticket::CustomerTicketSearch::SearchPageShown

DescriptionValue
Description:Number of tickets to be displayed in each page of a search result in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CustomerTicketSearch::SearchPageShown'} =  '40';

Ticket::CustomerTicketSearch::SortBy::Default

DescriptionValue
Description:Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CustomerTicketSearch::SortBy::Default'} =  'Age';

Ticket::CustomerTicketSearch::Order::Default

DescriptionValue
Description:Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::CustomerTicketSearch::Order::Default'} =  'Down';

Ticket::Frontend::CustomerTicketSearch###ExtendedSearchCondition

DescriptionValue
Description:Allows extended search conditions in ticket search of the customer interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)".
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'ExtendedSearchCondition'} =  '1';

Ticket::Frontend::CustomerTicketSearch###TicketFreeText

DescriptionValue
Description:Ticket free text options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeText'} =  {
  '1' => '0',
  '10' => '0',
  '11' => '0',
  '12' => '0',
  '13' => '0',
  '14' => '0',
  '15' => '0',
  '16' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0',
  '7' => '0',
  '8' => '0',
  '9' => '0'
};

Ticket::Frontend::CustomerTicketSearch###TicketFreeTime

DescriptionValue
Description:Ticket free time options shown in the ticket search screen in the customer interface. Possible settings: 0 = Disabled and 1 = Enabled.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:0
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'TicketFreeTime'} =  {
  '1' => '0',
  '2' => '0',
  '3' => '0',
  '4' => '0',
  '5' => '0',
  '6' => '0'
};

Ticket::Frontend::CustomerTicketSearch###SearchCSVData

DescriptionValue
Description:Data used to export the search result in CSV format.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewSearch
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketSearch'}->{'SearchCSVData'} =  [
  'TicketNumber',
  'Age',
  'Created',
  'Closed',
  'State',
  'Priority',
  'Lock',
  'CustomerID',
  'CustomerName',
  'From',
  'Subject'
];

Frontend::Customer::Ticket::ViewZoom

Ticket::Frontend::CustomerTicketZoom###NextScreenAfterFollowUp

DescriptionValue
Description:Determines the next screen after the follow up screen of a zoomed ticket in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'NextScreenAfterFollowUp'} =  'CustomerTicketOverView';

Ticket::Frontend::CustomerTicketZoom###ArticleType

DescriptionValue
Description:Defines the default type of the note in the ticket zoom screen of the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'ArticleType'} =  'webrequest';

Ticket::Frontend::CustomerTicketZoom###SenderType

DescriptionValue
Description:Defines the default sender type for tickets in the ticket zoom screen of the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'SenderType'} =  'customer';

Ticket::Frontend::CustomerTicketZoom###HistoryType

DescriptionValue
Description:Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryType'} =  'FollowUp';

Ticket::Frontend::CustomerTicketZoom###HistoryComment

DescriptionValue
Description:Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'HistoryComment'} =  '';

Ticket::Frontend::CustomerTicketZoom###Priority

DescriptionValue
Description:Allows customers to change the ticket priority in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'Priority'} =  '1';

Ticket::Frontend::CustomerTicketZoom###PriorityDefault

DescriptionValue
Description:Defines the default priority of follow up customer tickets in the ticket zoom screen in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'PriorityDefault'} =  '3 normal';

Ticket::Frontend::CustomerTicketZoom###State

DescriptionValue
Description:Allows choosing the next compose state for customer tickets in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'State'} =  '1';

Ticket::Frontend::CustomerTicketZoom###StateDefault

DescriptionValue
Description:Defines the default next state for a ticket after customer follow up in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} =  'open';

Ticket::Frontend::CustomerTicketZoom###StateType

DescriptionValue
Description:Defines the next possible states for customer tickets in the customer interface.
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateType'} =  [
  'open',
  'closed'
];

Ticket::Frontend::CustomerTicketZoom###AttributesView

DescriptionValue
Description:Shows the activated ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).
Group:Ticket
SubGroup:Frontend::Customer::Ticket::ViewZoom
Valid:1
Required:1
Config-Setting:
 $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'AttributesView'} =  {
  'ArticleFreeText1' => '0',
  'ArticleFreeText2' => '0',
  'ArticleFreeText3' => '0',
  'Owner' => '0',
  'Priority' => '1',
  'Queue' => '1',
  'Responsible' => '0',
  'SLA' => '0',
  'Service' => '0',
  'State' => '1',
  'TicketFreeText1' => '0',
  'TicketFreeText10' => '0',
  'TicketFreeText11' => '0',
  'TicketFreeText12' => '0',
  'TicketFreeText13' => '0',
  'TicketFreeText14' => '0',
  'TicketFreeText15' => '0',
  'TicketFreeText16' => '0',
  'TicketFreeText2' => '0',
  'TicketFreeText3' => '0',
  'TicketFreeText4' => '0',
  'TicketFreeText5' => '0',
  'TicketFreeText6' => '0',
  'TicketFreeText7' => '0',
  'TicketFreeText8' => '0',
  'TicketFreeText9' => '0',
  'TicketFreeTime1' => '0',
  'TicketFreeTime2' => '0',
  'TicketFreeTime3' => '0',
  'TicketFreeTime4' => '0',
  'TicketFreeTime5' => '0',
  'TicketFreeTime6' => '0',
  'Type' => '0'
};

Frontend::Queue::Preferences

QueuePreferences###Comment2

DescriptionValue
Description:Parameters of the example queue attribute Comment2.
Group:Ticket
SubGroup:Frontend::Queue::Preferences
Valid:0
Required:0
Config-Setting:
 $Self->{'QueuePreferences'}->{'Comment2'} =  {
  'Block' => 'TextArea',
  'Cols' => '50',
  'Desc' => 'Define the queue comment 2.',
  'Label' => 'Comment2',
  'Module' => 'Kernel::Output::HTML::QueuePreferencesGeneric',
  'PrefKey' => 'Comment2',
  'Rows' => '5'
};

Frontend::SLA::Preferences

SLAPreferences###Comment2

DescriptionValue
Description:Parameters of the example SLA attribute Comment2.
Group:Ticket
SubGroup:Frontend::SLA::Preferences
Valid:0
Required:0
Config-Setting:
 $Self->{'SLAPreferences'}->{'Comment2'} =  {
  'Block' => 'TextArea',
  'Cols' => '50',
  'Desc' => 'Define the sla comment 2.',
  'Label' => 'Comment2',
  'Module' => 'Kernel::Output::HTML::SLAPreferencesGeneric',
  'PrefKey' => 'Comment2',
  'Rows' => '5'
};

Frontend::Service::Preferences

ServicePreferences###Comment2

DescriptionValue
Description:Parameters of the example service attribute Comment2.
Group:Ticket
SubGroup:Frontend::Service::Preferences
Valid:0
Required:0
Config-Setting:
 $Self->{'ServicePreferences'}->{'Comment2'} =  {
  'Block' => 'TextArea',
  'Cols' => '50',
  'Desc' => 'Define the service comment 2.',
  'Label' => 'Comment2',
  'Module' => 'Kernel::Output::HTML::ServicePreferencesGeneric',
  'PrefKey' => 'Comment2',
  'Rows' => '5'
};