Welcome to OTRS on github.
We are glad about all contributions that you may want to make. Please note that you need to accept the OTRS contributors agreement once. This effectively means that you transfer the copyright of the code to OTRS. Please print and sign this document and send us scan and your github username.
While the administrator's manual has lots of information about how to setup, use and tune OTRS, there is also a developer's manual that goes into the details of OTRS development. It can tell you how to setup a development environment and how you can contribute to OTRS.
The contributing section also has information about the OTRS code style guide that you should read and follow. We also recommend that you checkout and use the OTRSCodePolicy module. You can run this manually on your code and/or register it as a git commit hook that will perform the checks every time that you commit. Please see the module documentation for details. Using this module before sending a pull request is mandatory.
If you have any questions, please don't hesitate to ask on the developer's mailing list.
The current maintenance branch of OTRS 3.3 is rel-3_3. All bugfixes and translation updates should be applied to this branch. New features will not be accepted in a stable branch but should be directed to the master branch instead.
Whether you need help in configuring or customizing OTRS or you want to be on the safe side, don't hesitate to contact us: We offer a wide range of professional services such as world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed service.
Our Service Contracts guarantee instant help and professional support as well as support assessment and last but not least free access to OTRS Feature Add-ons - useful additional features for your OTRS.
The OTRS Group offers specific training programs in different countries. You can either participate in one of our public OTRS Administrator trainings which take place regularly, or benefit from an inhouse training that covers all the specific needs of your company.